A very clean professional atmosphere, the Staff on reception are kind and compassionate, they will…read morego out of their way to help you. The Vets are very good at there job & alos compassionate. The surgery is kept very clean and the waiting room is airy & comfortable. The fee's are very high so its worth taking out Pet insurance.

Hidden charges - not notified of admin charges & admin charges are not on invoices. Food is…read moreexpensive and not competitive. Failure to diagnose kidney problem.

There would never be enough stars I could give Swayne & Partners as they are absolutely fantastic…read more They we're kind and caring with all the animals they see, they took my Teddy in on an emergency late one night with a twisted bowel, the vet was waiting in reception as we arrived and took him off to X-ray him while we were booking him in then came out to tell us they had to operate on him straight away they saved his life and we are so grateful to them all from the vet's, nurses and reception staff they are all so kind and caring. We also had to have our nearly 17 year old jack russell "Jake" put to sleep and once again they did it with kindness and dignity. We would recommend them very very highly. Thank you so very much to you all kind Regards Mr & Mrs Sutton, Teddy and Benson too

The only reason I don't currently take my pets to this surgery is because of the lack of parking…read more(I'm disabled and can't lug a cat basket up the road!) I used this surgery all through my childhood/ teenage years and my family still do. They have given my mum huge help through difficult illnesses with her pets. On boxing day before we moved back to the area, our dog ripped her face open in the woods and we used the out of hours emergency service at Swayne and Partners. The vet was absolutely lovely and you wouldn't have known that our dumb mutt had ripped him away from his family! Highly recommended.

MY POOR PUPPY CAME OUT WITH UNEXPLAINED BRUISING ON HIS RIBS. And the vet who was looking after him…read moreinstead of trying to find out how he got bruised whilst in her care just laughed. Appalled at the whole service including complaints management which has still not said why my dog was bruised and appeared traumitized on his return. They said that x-rays were necessary for my puppy though I have now talked to another vet who says recommending them was probably so they could collect the £££ which by the way is pretty high compared to other local vets. Don't waste your time and money!

Excellent Veterinary practice. The veterinary staff are skilled and highly trained offering a class…read moreservice. The prices are high, but understandable due to the nature of the business, the pet insurance should cover the cost of this though. The building is on the local industrial site, which is good as there is plenty of parking.

Family run veterinary practice. Nice modern property and sufficient parking…read more Friendly knowledgeable staff. Also has a shop area which sells dog food, dog toys etc. Would definately recommend this vets practice.

If you do not have thousands of pounds in your account for instant payment don't take your pets…read morehere or rely on them for emergency treatment. Despite the website stating direct claims with insurance companies can be agreed I was told no and payment is required every 24 hours. I challenged the lie we were told by the clinical director and she ignored it. A complaint was raised and I received what appears to be a copy and paste mission statement. Despite being with the vets for 14 years and paying thousands of pounds in bills on time they simply don't care. Money is the one and only focus of this practice and not the pet's immediate care. We have thankfully found a family run practice with the best interests of our pets at heart. To say I'm disgusted is an understatement.

Top draw for everything First class serviceread more

I've been using the Orwell Vets since they opened on Grange Farm (next to little Tesco). They've…read moremoved across to a new purpose built surgery and I cannot praise them hard enough. Lovely team of vets, nurses and support staff. A nicely stocked surgery so you can pick up pet food and sundry pet items when you visit. The medical care they've given to both my dogs is first class. I'd particuarly recommend their 'puppy parties' - great for socialisation of young dogs and for becoming familiar with the vets. Dogs biscuits always on hand as a 'well done' treat when you are ready to leave. Their website is http://www.http://www.orwellvets.co.uk/

Excellent vet practice. They have a number of branches in and around Ipswich including a new pet…read morehospital. The staff are professional, friendly and knowledgable and this ranges form receptionist to senior vets. All pets and problems dealt with and fees are reasonable. They also operate a 24hr out of hours service, including home visists. Use this practice with supreme confidence.

This is a new (opened Jan 2008) vets which has opened between Needham Market and Stowmarket…read more I spotted the signs for this vet and told a friend about it and she was unfortunate enough to need it when her daughters cat was run over. She told me they were fantastic and didn't charge the earth. A couple of months later my dog was having breathing problems and I thought I would give them a try as I don't much care for the vet I normally use. Cedarwoods vets were fantastic nothing was too much trouble they respected my decision not to have her exrayed with her breathing being so bad (they would have had to put her to sleep to do this). We was going on holiday the following week if the dog was better and they managed to fit me in on the Monday morning to check her over before we went. I can't praise this Vets practice enough. Overall I had 8 visits with treatment on all but one visit and blood tests this was just short of £250-00 which I thought was excellent value. Well worth a visit if you need a friendly vet who doesn't charge the earth and is willing to spend time explaining things to you.

So friendly and helpful would recommend to all. Good service and great prices. They really know…read moretheir stuff.

Three Rivers Vets are all about seeing how much money they can take from you. It's as they have…read morebeen saying on TV and other news articles, vets that are part of a big group charge way more than independent vets. I had all three of my dogs with them, one puppy and two much older dogs. My Gordon Setter (one of the older dogs) has a weak bladder and so has to take Propalin for this. The vets charge £90 for 100ml, give or take a pound, but it sells online at Animed for £29. Obviously I get it online so need the vets to write me a prescription. I phoned Three Rivers to get this and was told my dog hadn't been seen by the vet for awhile so needed to book an appointment to see the vet before they would issue one (I appreciate this is normal with all vets that they have to have seen them within 6 months). I asked if this would be a full appointment (I was registered to a vets in Nottingham when I was there and they would charge a small nominal charge for this) to which I was told it would be. So to get the repeat prescription I would have to pay them £60 for the appointment and £30 for the prescription. I then phoned Kessingland Vets which are just down the road (and they have parking, where as Three Rivers you have to try and find a space on a busy road to park) from Three Rivers and they would charge £19.50 for a short vet consultation and £15 for the prescription.. that's a difference of £55.50! I decided to move all three dogs to Kessingland Vets. I canceled all upcoming appointments and I wanted to cancel my puppies pet plan as well. They said I had to pay the last two months installments if I wanted to cancel. I said that I had worm and flea tablets owed then as they were due. They refused to give them to me even though I was paying for them. I ended up leaving my puppy registered with them for the next month and then moved her after I had received her tablets. I also had her spaying op done at the new vets as it was cheaper there even without the pet plan discount, plus Three Rivers were trying to upsell so many extras that weren't really needed which would have cost a few hundred pounds more. I certainly wouldn't recommend Three Rivers Vet group to any one and I would urge anyone registered with them to check the price difference with other local vets that aren't part of a large private equity group.

My beautiful dog was put to sleep on Thursday. This was because she had a womb infection -…read morePyometra, which had become too advanced to treat. Her uterus was full of pus which was slowly leaking into her tummy. She was taken to our vets (Kessingland branch of Three Rivers) 2 days running and misdiagnosed on both occasions with 2 different reasons as to what was wrong, and this was by 2 different vets. One of whom was the senior vet and one of these appointments was an emergency appointment at night. As a result of their incompetence her last days would have been agony for her. On the 3rd day I went in without her to discuss her symptons with a 3rd different vet. She was going downhill fast. On the 4th day running she was taken to a totally different vets practice who instantly picked up what was wrong and scanned her to confirm it. By then it was so advanced that the kindest thing to do was to put her to sleep. It has nearly destroyed myself, husband and the kids. My baby suffered needlessly because of the incompetence at the hands of one branch of vets and as a result had to be put to sleep. Had this have been picked up on her 1st visit to that vet things may have been very different now. I have complained to Three Rivers vets and been told by the exceptionally rude clinical director - that the vets there did nothing wrong and diagnosed her correctly on each occasion. The diagnosis on the 1st visit was Arthritis. On the 2nd visit apparantly she had reacted to the painkiller from the day before, and the 3rd visit they decided she had worms. Not once despite now discovering she had classic textbook sypmtons did they pick the Pyometra up, or offer to scan, xray her or do blood tests. I had never had Coco spayed as instead had my boy dogs neutered. This was based on their advice also!! So if anyone uses or is considering using Three rivers vets please please think carefully and remember our story.