It's been years upon years coming here at least since Covid…read moreThe pups have been making there way here Some of the gang is no longer with us And others are fairly new to PawPlex and the great grooming treatment they perform Getting poodles or doodles of some sort groomed Can be a sunny day Or rain on the parade PawPlex definitely has been Keeping things on the bright side With eye catching grooming Marley ( mini poodle) Reesie ( labradoodle) And new to PawPlex Mila ( standard phantom poodle) Have been coming here enjoying their grooming Customer service is great Easy to book appointments Convenient hwy access nearby And they always seem willing to accommodate Let the video and pics speak for themselves The dogs are happy, excited and ready to show off The attention and detail given to them Will be coming back in for more grooming

we had a family emergency and needed to leave with a day notice. they were very fast to respond and…read morevery accommodating. when we showed up they were quick to take our dog to the back. they sent an email halfway through her stay updating us on her, letting us know she was happy and having a good time. when we showed up to pick her up she seemed a little out of it, not really acknowledging us when she usually gets super excited. the first thing we noticed was her right eye. it was bloody and almost looked infected, there was yellow pus coming out of her eye. we asked the young girl at the desk what happened and she had no idea. she went to the back to ask someone else what happened and when she came back all she said was "we had a lot of big dogs here today, they were all playing together" we never selected anything involving group play, she is a very friendly dog but as a business you should think about the liability. we never gave any type of permission for group play and to find out the dogs were roughhousing...not a good look. we will not be coming back here and the vet bills WILL be coming to them. (pictures were taken after cleaning up her eye) UPDATE: Terissa called and gave us a more detailed explanation of Harleys stay there. she explained that they have turf in the back and something could've gotten in her eye, that could be the reason for her eye being irritated. she offered to cover vet bills and Harleys stay there. she was definitely very apologetic and we really appreciate her customer service. that is how you do business. thank you Terissa!

Truly... I wish I had taken photos. Here is my experience..... I called, text, and emailed for 9…read moredays before shes responded to make an appointment. I finally get to her shop and it looks like a bomb exploded. Not kidding. 3 cats, a rabbit in a cage with the door wide open, it smelled of feces, her child was laying on a sofa in the middle of the shop watching tv.... it was so dirty was almost in shock. THEN.... she tells me that she cant accept my groupon because it's a "short hair package" ( although she had previously asked me about my dog on the phone and knew what type it was) and my dogs hair is only one inch long as it sits. Just saying... if I were you, I would go check out this grooming salon before you make an appointment!

She is an amazing groomer. I love her work and she is great with my dogs…read more Love this place I will never let anyone groom my babies, but Samantha she is the best.

Laura is hands down the best groomer I have ever worked with and used for my pets. She is patient…read morewith both fearful and excitable dogs. Her haircuts, shaved and scissoring are amazing. She is also trained and knowledgeable in recognizing skin, ear, eye and other medical issues and knows when to recommend you to seek veterinary care. I drive an hour to get to her and it's well worth it.

Great groom and cut, friendly, and affordable. No more tear stains on my white Bichon.read more

Amazing! I couldn't be happier with this pet groomer! The…read morestaff is super friendly, knowledgeable, and clearly loves what they do. The shop is clean and well-organized, which gave me peace of mind. My dog came out looking absolutely amazing--clean, happy, and perfectly groomed. I also really appreciate the locally made treats they offer--it's a great bonus and shows they care about quality. Highly recommend this place.

We had a great experience with Anna! She was gentle and kind to my little rescue poodle who can be…read morea challenge due to pass trauma.

Awesome experience! Banshee is usually a little skeptical of new groomers and can be quite…read moreopinionated about the whole process. I was fully expecting a couple of grumpy faces at pickup, but instead I was greeted by a happy Floof ball with a fresh new cut. The groomer clearly took the time to earn her trust and make the experience a positive one. Thank you for taking such great care of our little floofy. She looked amazing and smelled so fresh and so clean. I think it's safe to say we've found our new favorite groomer!

Overall great experience, very clean facility and nice folks…read more I was visiting from out of town for the day. Manager insisted on first visit free.

DAH took care of my (super scared of everything sneaky orange tabby) & he's the most trainable…read moreperfect bby.

From the moment I stepped into Duluth Animal Hospital, I felt heard. Jenny was amazing, she…read moreimmediately put my dogs at ease. I have three Schnauzers, and they bark at everything, but not at her! Sierra, the tech, was so kind and explained everything clearly. Doctor Tison was just as wonderful, checking in after each examination and giving me detailed information on Toddy, Lola, and Gigi. They covered everything, health, teeth, age, and made me feel completely taken care of. The whole experience was smooth and perfect. My dogs left happy, no barking at all! I wholeheartedly recommend them to everyone.

I have taken my dogs for boarding and grooming for over 20 years and I couldn't say enough positive…read morethings about this place. they are very personable , accommodating and take such great care of my fur babies. I moved to Smyrna and wish I could find a place like this. I highly recommend.

A completely unprofessional experience ... We were seeking a…read moreplace for our dogs from 10/4 to 10/14, but our normal place as booked. This was our first and LAST experience with Indian Shoals. We received an email at 5:17pm on10/3 requesting a deposit payment by 5:30pm. My spouse went online and paid. The payment processed through their system at 5:32pm (it shows a 5:26pm time from our bank). I get a text at 5:53pm stating our reservation was cancelled due to no deposit. I text them and inquired about it, they said it was processed too late (their system!) and the reservation was cancelled with NO REFUNDS. After some banter, they "did me a favor" and fixed it - what "favor" it was your system issue?! So, I agreed to allow my dogs to stay. I dropped them off at 2pm on 10/4 with an expected pick up time at or around the same time. On 10/14 I get a text if my dogs are not picked up by 11:45am there would be a late charge (even though I dropped off at 2pm!). I arrive at 11:57, due to some traffic SO they tried to charge me $15 each dog for being late. I told the front deck employee I dropped off at 2pm, with a 2pm pick up. She said "our system" shows 11:45 scheduled pick up, so your late. I paid the $15 each dog "late fee", it is $30 total, after some banter with the front desk employee ---- BUT, they have lost any future business from me. After I reviewed the invoice emailed to me, I noticed I was charged for an additional day of boarding. I had to call and request a refund for their error. I was told they "don't do refunds" - this was their error and they did not want to refund it! ... they finally agreed to refund the $57 over charge, stated it would be refunded to my credit card. After waiting three days for a refund confirmation and several follow up conversations, then they said they would mail me a check for the $57.00. A refund that could have been done same day took over a week to receive via check. Very unprofessional! While I understand owning and operating a small business, their policies add more stress to the process, the person who handles their text interactions is rude over text, and check your invoices for errors. Now lets talk about my pets - they were literally starving when I pickup them up on the 14th. They each ran into the house searching for food and water, acting like they never ate. I supplied ample food for each dog, enough to have extra, which I never was offered back (I forgot to ask with all the frustration). They can keep the extra food, but hopefully this review helps others make better decision on where to trust their animals. Just Stay Away !!!

I get my two dogs and cat groomed here and they are amazing. Violet and Rose always do such a great…read morejob especially with my bernese mountain dog who always has so much fur and undercoat. I followed Violet from her old location and have been taking my pets to her for years. She is very detail oriented and if she ever sees anything of concern she'll bring it up to me which I really appreciate. She always has the pets wellbeing foremost in her mind and often discusses with me what grooming is right for them rather than just trying to add unnecessary services. They are also very patient with my cat who has definitely scratched them multiple times but they still give their best effort. The office staff are also very nice!

We regularly take our two dogs to this hospital, and the groomers there, Violet and Rose provide…read morethe upmost care for our pets :) Eddie and Cocoa come back looking pretty and clean. Additionally, the vets are knowledgable and professional-I strongly recommend this animal hospital!