I wear invisible bifocals and purchased my first pair from the eyeglass factory 2 years ago. They…read morerecommended what I thought at the time to be very expensive lenses, because they claimed, first time bifocal users had less issues adjusting to these more costly lenses. I was suspicious that I might be being up sold. After over a year there was scratch in one lense and the Eyeglass Factory replaced my lenses under their special extended warranty. They were absolutely terrific about this and I hadn't expected this level of service. I didn't even realize that the warranty was there. My prescription changed this year and I just ordered new glasses today and the newest optician to join their staff was absolutely terrific. She very carefully explained some of the newer features and options and I'm looking forward to see how blue filter sense filters will improve or protect my vision going forward. I'm pretty much careful with my money (maybe if I had more I could be more careless) but in this case selling me on the more expensive lenses was the right thing to do. Thanks for your professionalism and great advice.

i went there today to ask for adusting my nose pads. As soon as the guy (Ben) saw me, start asking…read more" hit new glasses? Where you got them from? Why they could not adjust there ?" in a terribly RUDE manner, as if you are not coming for free adjustment!! I am a long-time customer here for years and he treated me like a garbage!! He ended up opening a big mouth to me saying, from next time we charge for the nose pad adjusting! Never go back there again with horrible customer service! Do not believe other posts ate saying, this guy's rude attitude represents how this store is super arrogant with very small selection of products. NOT worth visiting !

My family has been coming here for years! We've strayed a couple times but those were mistakes that…read morewe regretted and came back for our next pair of glasses or sunglasses. Andy and his staff are very helpful in finding you the perfect pair or spectacles. There's case upon case of glasses and then shelves as well. He's got the newest fashions every single time so you won't be buying an outdated pair.

The store owner Andy is very knowledgable and honest. English & Cantonese-speaking too! The store…read moreis also well-stocked with recent designs & awesome brands like Burberry, Dior, Ray-Ban, Tiffany & Co. and many more. The prices on his designer frames are comparable if not lower than retail. Since my family & I have been going to him for our prescription eyewear & sunglasses for many years now, he often gives us further discounts and helps work with our budget! He also takes the time to adjust the frames to sit on our face properly. He doesn't do direct billing to insurance companies though. Cash, credit & debit are accepted.

Ms. Kathy helped me a great deal. She is a very good communicator, an effective listener and is…read moreaccurate in her work. I am very satisfied with her professional service. Sincerely, Dr. Massoud Robatian

Yesterday I visited Promenade Mall Lens Crafters and they fixed pin on My Carrera sunglasses…read moreabsolutely free of charge even though I did not purchase them there. In the last 3 years I bought 2 pairs there. One Prescription for invisibles and one reading special. The first prescription I did not like so they redid it and the cost was $640.The reading still ok and I am very satisfied. The woman optometrist is very professional Her name I remember as Lena Gregory.

The staff are helpful, efficient and professional. I got a reasonably priced eye exam here. Joanne…read more(or Joanna) helped me narrow down the search for frames. Without her help, the choice would have been overwhelming because there is a wide selection of frames available. I love the pair I chose. The glasses came with some freebies like a case, lens cleaning solution, a special cloth and a pen. I was told that they will replace the nose pads if needed in the future at no extra cost. The store is clean and well organized. There are plenty of parking spaces close to the entrance.

From the owner: Welcome to Urban Opticians, where we strive to deliver the ultimate customer service experience…read morefrom the moment you walk in our door. We are devoted to creating high-quality eyewear you will fall in love with and be proud to wear. We take pride in using the latest technology to customize your visit thoroughly. Everything is custom-tailored for you; from scheduling your appointment to designing your lenses!

We were referred to this store by a colleague. John and Florence did a great job of outfitting the…read moretwo of us with very stylish and functional glasses at a reasonable price. Both of us took Florence's recommendations on frame style and colour, and we've both since been stopped by strangers on the street asking where we bought our glasses. Will surely call them the next time either of us needs a new pair.

Word of mouth led me to this Pearle Vision store a few years back and I've been returning regularly…read moreever since. The staff are warm and friendly and make purchasing glasses and contacts an enjoyable and easy experience. Johnny and Florence take the time to understand your needs before providing their recommendations. Moreover, optometrists are also located within the store which makes it easy to have an eye exam + fill glasses/contract prescriptions all under one roof! It's also a great location as there are lunch + snack options just next door!

I received fantastic service here. I was promptly greeted upon arriving, and I asked if they…read moreprovided 1hr service. The SA said depending on stock, they can have my glasses ready within 10-15 minutes. I'm not really that picky, but I did have a budget because I was using my benefits. All the glasses she recommended were within my price range, and I was then passed over to another associate to complete the transaction. He was courteous and friendly, like the first associate. All in all, I was in and out in about 35 minutes, and my glasses fit me perfectly.

Bought my new glasses here and everyone working there was so nice to explain everything. Still in…read morelove with my glasses and definitely will go back to get another one if i ever have to. I also went there to get new contact lenses. Not only i got my lenses right away, the lady working there gave me two kinds of eye solution(clear care plus and opti free) for free. On top of that, she gave me a new single pair of lense just for me to try for month from different brand. Very satisfied with their service!! Always willing to help customere!

I recently stopped in at this location to getmy eyes tested, and to pick up new eyeglasses. They…read morehave a promotion of Bogo for frames and lenses, which ends up being cheaper than putting new lenses into your own glasses. From my optometrist appointment, to picking out glasses, and receiving the frames, I had an excellent experience. The employees were really helpful m, patient and friendly. The optometrist did an amazing job at finding my prescription and realizing I also need help reading in addition to my long distance. I picked up my lenses and frames today and I can see perfectly! The employees who helped me pick out the frames were very patient and kind while I tried on every frame in the store. They help me decide which ones look best on me and help me pick two pairs that will go with all my outfits! I was a little nervous to shop at a store. I have never heard of, but I am really impressed and happy I went there. Would I return? Absolutely!

I did not have a good experience here. There were a few things - I found the pricing/deals to be…read morekind of shady and shifty; my glasses took a long time. But the biggest thing was that the owner is not very nice - not to me as a customer, and not to her own employees. I will not be back.

I heard about the phenomena that is L F Optical from plenty of friends…read more However, I did not understand all of this hype until I visited this optical store tonight with my best friend to pick out new frames. L F Optical gets a capital A for AMAZING in my books! The place is lined with shelves and drawers of frames and sunglasses! I am being serious when I say I was just shocked by the amount of inventory they had. They carry every up-to-date style of frame and all of the hottest sun shades. Here is just a sample of some of the designers they carry: - Prada (also Prada's affiliate brand Miu Miu) - Chanel - Burberry - Armani (both Giorgio and Emporio) - Ralph Lauren - Perry Ellis - Dior - Ray Ban - Hugo Boss I could go on for a while with the long list of designers they carry. And if they do not carry a style you are seeking they will always offer to order in the frame or pair of sunglasses that you want. Like other optical stores, glasses and sunglasses are not sold for a small penny but at least you are guaranteed high quality merchandise with the trendy side of wearing a hot designer. The only thing to warn is that this place is SUPER BUSY during the evenings and they close early on Fridays (3pm) and are not opened on Saturdays. They also have a location further south if you do not wish to venture to Thornhill.

I could not be less impressed by L F Optical North. I have been shopping around for glasses for a…read morefew weeks, so I've learned what to expect in regards to service and selection. While L F had many familiar name brands like Ray Ban, Dior, Chanel and Hugo Boss, I found many of the styles to be outdated. The worst part was the service. It felt as if I was inconveniencing the staff. After looking at about 10 pairs, the girl told me I was "so picky" that I'd "never find glasses". I felt as if the first girl was so frustrated with me that another one came over and quickly tried to show me two pairs I had already tried on. The second girl, in an overly sales pitch manner, says "I really like those one you". It could not have come across more fake. I may not have been the quickest and easiest customer, but the staff really had no patience for someone to shop for glasses... they made it seem like it should take me 5 minutes. Needless to say, I didn't walk out with frames so I cannot comment on the lenses.

Came by to take a look for some sunglasses…read more Was pleasantly surprised with how clean and bright the shop is. The staff are very friendly and take time to introduce different brands and styles to your liking. Ended up with scoring a hit Korean brand, Carin, that looks and fits great without breaking the bank. Definitely will come back and introduce my friends here.

My first eye exam in a very long time. The optometrist was very professional and kind and knew…read moreeverything very confident. The people out front were very good as well letting us try on glasses while waiting. 5 stars def recommend!