Just got my glasses fixed here and they did an amazing job. Super quick service and really friendly…read morestaff. Everything feels brand new again. Highly recommend!

Eyelike Optical is the only place I'll ever go to get prescription glasses. They have a beautiful…read moreselection, with hard to find brands such as Oliver Peoples and Kio Yamato, and the people there are very knowledgeable, friendly and accommodating. I was completely satisfied with my experience there, both in getting my eyes checked and picking out frames. Highly recommended!

i went there today to ask for adusting my nose pads. As soon as the guy (Ben) saw me, start asking…read more" hit new glasses? Where you got them from? Why they could not adjust there ?" in a terribly RUDE manner, as if you are not coming for free adjustment!! I am a long-time customer here for years and he treated me like a garbage!! He ended up opening a big mouth to me saying, from next time we charge for the nose pad adjusting! Never go back there again with horrible customer service! Do not believe other posts ate saying, this guy's rude attitude represents how this store is super arrogant with very small selection of products. NOT worth visiting !

I wear invisible bifocals and purchased my first pair from the eyeglass factory 2 years ago. They…read morerecommended what I thought at the time to be very expensive lenses, because they claimed, first time bifocal users had less issues adjusting to these more costly lenses. I was suspicious that I might be being up sold. After over a year there was scratch in one lense and the Eyeglass Factory replaced my lenses under their special extended warranty. They were absolutely terrific about this and I hadn't expected this level of service. I didn't even realize that the warranty was there. My prescription changed this year and I just ordered new glasses today and the newest optician to join their staff was absolutely terrific. She very carefully explained some of the newer features and options and I'm looking forward to see how blue filter sense filters will improve or protect my vision going forward. I'm pretty much careful with my money (maybe if I had more I could be more careless) but in this case selling me on the more expensive lenses was the right thing to do. Thanks for your professionalism and great advice.

UPDATE: I WAS a customer and this is how I was treated. This is a site for reviews and you talk…read moreabout your experiences good and bad. I had ended up using my previous prescription for both pairs at your store because you had filled both of mine out incorrectly. I just wanted it filled out and over with...waiting weeks from start to end. I have not contacted you because there is no reason too. I have my glasses with my old prescription. What else can you do for me? You apologized on here and I appreciate that, but I'm not taking down my review. I hope that through my experience, that you run your business with great customer service. That the people on the floor don't make up poor excuses for your mistakes and that the owner/woman who treated me so awful the second time i came in doesn't do it again. If you make the changes you'll earn great reviews! --------------------------------------------------- Wow how disappointing this place was and the service. They really push hard to up-sell the extras. A lot of very young people running the floor. DO NOT get your eyes tested here. They were way off on my prescription. I was told to try them for a week, which I did anyway and went back. All my prescriptions were wrong. I found my previous prescription and brought it in. The girl tried to tell me that a lot of Optometrists will make your prescription stronger than you need??? REALLY? What kind of crap info is that? You're prescribed what your vision needs. I guess she was trying to make them not look so bad. I told her I wore them for a week and that I can't see properly, so how does that make my previous script wrong when I had no issues with them? Then they retested with another woman, who gave me attitude, trying to defend the other optometrist. I didn't even bitch at them about it, just wanted the right prescription. She proceeded to say how I was new to wearing glasses? I'm in my 50's and have been wearing glasses (prescribed reading glasses) since I was 27 and distance glasses since I was 44. This place reminds me of the store 3 for 1, who was taken to court and the owner fined a fortune for giving prescriptions without a certified optometrist. All their stores closed for good reason. If you want a deal on glasses that's fine, but don't risk your eye sight getting tested here, go to a proper optometrist first, then bring in your prescription. Honestly, you get what you pay for in places like this. Here is a tip to the actual owner - Treat your customers with respect. If your optometrist prescribes the wrong prescription, own it and apologize, that goes a LONG way. When you treat someone badly, you end up getting poor reviews from customers and customers are what make your business thrive.

We all go there for eye check. Recently, Dr. Young was checking my father's vision and discovered…read morethat he is at high risk of narrow angle glaucoma. She urgently sent him to ophthalmologist and he had an urgent surgery within a month. Now he is fine, if he didn't go to her to get new reading glasses, he could've lost his vision...

Wow, I hopped on to write a review of my experience and noticed that I had already left a review…read moreback in 2012!! Honestly, I don't even remember that experience nor do I remember that guy. Time for an update! I've worked in this office complex for over 10 years and have walked by this place too many times to count. I had come with a coworker who was looking to get new glasses and I started to try on frames as well. The lady who helped us was patient and friendly. My friend found a pair she loved and I, well, I looked stupid in everything. *sigh* Since we work in the building, we receive a discount on frames so that's a plus! My coworker ended up getting a beautiful pair of Gucci frames that look stunning on her. After getting an updated prescription from my optometrist, I started to 'seriously' look for frames which might look good on me. I went to many stores near my home and I actually found a pair of Ray Bans that didn't look horrible on me! I went back to La Look and asked if they were able to get them as well. Not only could they get them, their prices were more competitive... even before the discount! They didn't have the actual frames in the store so they offered to order them in for me to look at. They received them within a week and they were perfect. I proceeded with the order and the glasses were ready within a few days! I am so happy with my new glasses (who saw THAT coming? ...no pun intended). All the ladies I've dealt with at the store have been really great, especially the owner (who I believe, only comes out of 'retirement' to relieve the others during vacations). They're conveniently located on the subway line at Finch Station so if you're in the area, definitely check them out. If you work in one of the two office towers, then this place is a must!

I saw the post dated 10/27/2012 and would like to share similar impression. However I would like to…read moreadd that the lady that Adele praised is the owner and she offers good customer service. She pays attention and efforts to keep repeated customers. (I think her name is Gulia). However she did not hire very good help. A man I met during a visit did not pay appropriate courtesy and care. Half way thru the conversation with him I knew I should come back and see Gulia instead. However she is not there every day. She has a fixed schedule during the week that you should check. At the beginning when the store was opened 5-6 years ago, Gulia seems not having much experience as she was new to running an optics business. To offset that she has been warm and welcome. It is from her that I found my best fit brand of contact lenses. We should promote her style of customer service, as from my experience majority of sales people nowaday seem not caring much but pushing for more money, many not caring to even pull up a smile when we enter their store. Another downside of her store is her doctor, if it is still the same tall middle-aged female doctor who examed my Mum's eyes 3 years ago. She was sad, cold, irruptive and impolite. And it seems Guila was not very receptive to my feedback on this doctor's behavior. Hope Gulia see these comments from her customers and offer some training to her staff or hire someone else.

Ms. Kathy helped me a great deal. She is a very good communicator, an effective listener and is…read moreaccurate in her work. I am very satisfied with her professional service. Sincerely, Dr. Massoud Robatian

Yesterday I visited Promenade Mall Lens Crafters and they fixed pin on My Carrera sunglasses…read moreabsolutely free of charge even though I did not purchase them there. In the last 3 years I bought 2 pairs there. One Prescription for invisibles and one reading special. The first prescription I did not like so they redid it and the cost was $640.The reading still ok and I am very satisfied. The woman optometrist is very professional Her name I remember as Lena Gregory.

Bought my new glasses here and everyone working there was so nice to explain everything. Still in…read morelove with my glasses and definitely will go back to get another one if i ever have to. I also went there to get new contact lenses. Not only i got my lenses right away, the lady working there gave me two kinds of eye solution(clear care plus and opti free) for free. On top of that, she gave me a new single pair of lense just for me to try for month from different brand. Very satisfied with their service!! Always willing to help customere!

I received fantastic service here. I was promptly greeted upon arriving, and I asked if they…read moreprovided 1hr service. The SA said depending on stock, they can have my glasses ready within 10-15 minutes. I'm not really that picky, but I did have a budget because I was using my benefits. All the glasses she recommended were within my price range, and I was then passed over to another associate to complete the transaction. He was courteous and friendly, like the first associate. All in all, I was in and out in about 35 minutes, and my glasses fit me perfectly.

I had appointment with Dr. Tracius (City Optical at 6365 Yonge) on last Thursday (9/11) with Dr…read more Tracius. He was very disrespectful and no manner. Unwilling to answer questions with rude speaking tone. He performed the vision test perfunctorily, and even didn't check my vision line by line on the Snellen chart, but just gave me different glasses to see the whole chart for comparison. The staff at the optical shop are impolite, no matter the attitude and speaking tone.

I had one appointment with Dr.Tracius on Monday at 2.45 ,…read moreWhe I went to the office at 6365 Younge Street, there were 2 ladies looking at me stranged that I wasn't in the right place and no in the right place, there were very "busy ",even one of them that has been working there for 20 years, as she said,didn't come out to explain me why my appointment can't be done because the doctor doesn't work on Monday! How this is possible? Why I my appointment was scheduled on Monday? Why the office doesn't consider my time They don't have the responsibility at work and O customer relationship I have nothing to say about Dr.Tracious,because I didn't have a chance to meet him, but he has to train the office!

I recently stopped in at this location to getmy eyes tested, and to pick up new eyeglasses. They…read morehave a promotion of Bogo for frames and lenses, which ends up being cheaper than putting new lenses into your own glasses. From my optometrist appointment, to picking out glasses, and receiving the frames, I had an excellent experience. The employees were really helpful m, patient and friendly. The optometrist did an amazing job at finding my prescription and realizing I also need help reading in addition to my long distance. I picked up my lenses and frames today and I can see perfectly! The employees who helped me pick out the frames were very patient and kind while I tried on every frame in the store. They help me decide which ones look best on me and help me pick two pairs that will go with all my outfits! I was a little nervous to shop at a store. I have never heard of, but I am really impressed and happy I went there. Would I return? Absolutely!

I did not have a good experience here. There were a few things - I found the pricing/deals to be…read morekind of shady and shifty; my glasses took a long time. But the biggest thing was that the owner is not very nice - not to me as a customer, and not to her own employees. I will not be back.

Good customer service. Great and friendly doctors. Good hours. Glasses can be pricey.read more

The front desk ladies are in a serious need of a sensitivity training. How to greet people , how to…read moremake eye contact, how to talk properly. Unfortunately they lack the basic skills of being human ..