We booked our wedding to Malta for 2014 with Thomson in Jersey Channel Islands, our guests also booked with Thomsons in Jersey to attend our wedding. What a mistake! We have had nothing but trouble since booking, with our guests being over-charged, being asked to pay the whole sum of the holiday upfront as Thomsons did not have enough rooms to book our 8 guests into the hotel that our wedding was being hosted in, even though when we booked our wedding we advised Thomsons that we would have around 50 guests attending and were assured that they would have plenty of space to accommodate everyone!
We were also advised that the hotel only provided twin rooms and that even though it was our wedding and honeymoon the hotel did not have any double rooms. This was incorrect as having liaised with the hotel directly they informed us that there was a variety of double rooms available.
We then had further problems when a family member had booked 3 rooms and paid in full upfront and was then contacted by the Jersey Thomson branch to say that even though the holiday had been paid in full there had been a problem with the booking and none of his rooms were booked and therefore he could not stay in the same hotel as all the other wedding guests!
Having complained in person on 3 separate occasions to the manager at the Jersey branch and having no real response, we then decided to email our complaint to the main Thomson site, this was also overlooked. We also called the Thomsons complaint line and were told that as we booked in Jersey they could not help us!
Finally we visited the local branch again and advised that we would cancel our entire wedding booking together with all of our guest bookings should all of these mistakes not be rectified within the next 2 days. The staff assured us that they would call us within this time frame to confirm that the family members would have rooms.
Funnily enough we had no phone call, we then sent in a letter to advise of our cancelling the entire wedding and holiday to which we were merely sent a cancellation invoice, no written apology, no attempt to make us change our minds!
And finally for all of the above stress we then lost our total deposit of £750!
This only other time that we traveled with Thomsons, we arrived at our holiday destination to be told that our hotel had closed for the season and that we were being transferred to another hotel!
In all terrible service, we and our families will never book with Thomson again! read more