I would have rated Cheapoair only 1 star (I have no choice since I can't rate with 0) considering…read morehow they messed up with my flight 2 weeks ago. It's a good thing I did not give up waiting for a Supervisor to take my call and reverse the charges they were asking from me for a flight reschedule I never authorized. The first agent I talked to was rude. He kept interrupting me. Thank you for helping me though (I waited for 5 hours until the whole hoolabaloo was fixed). You deserve two stars and be grateful for that.

OMG! I can't believe such a company exists in the United States! They cancelled 2 ticket ANA from…read moreLa to Tokyo without my authorization, with zero refund!!!! If my credit card doesn't dispute $2,159, I'm not even pay to my credit card, I already talked with the bank and gave them all information with details. PLEASE STAY AWAY FROM CHEAPOAIR BEFORE OBSERVING THEIR VIOLATIONS IN PERSON.

1 Star: Extremely disappointing customer service - months of refund delays…read more I booked a flight through Opodo that was cancelled by the airline. Since then, I've been waiting for over five months for my refund, despite receiving several written confirmations that it would be processed. All my attempts to contact customer service -- by email, chat, and phone -- have either gone unanswered or ended with generic, copy-and-paste replies that solved nothing. Even after a one-hour call with the hotline, I received no clear answer or concrete help. I was repeatedly asked to resubmit documents because "the data was missing," although I had already sent everything multiple times. I have since sent a formal reminder and a final notice with a payment deadline, yet there has been no response whatsoever -- neither a payment nor an explanation. This behavior completely contradicts Opodo's public promise of "fast and transparent customer service." In reality, what I experienced was a pattern of systematic refund delays and intentional communication barriers. The loss of trust is irreversible: I can no longer associate this company with reliability or professionalism. I am now forwarding the case to the EU Consumer Dispute Resolution Platform and, if necessary, taking legal action. After more than 20 years of booking flights online, I can honestly say this has been the worst customer experience I've ever had. Never again, Opodo.

NEW SCAM TRICK BY OPODO…read more Besides the Prime membership scam, Opodo is now scamming customers by changing their ticket classes. I booked a business class ticket for approximately £94, which was about £3 cheaper than other apps (around £97). However, instead of receiving the business class ticket I paid for, they issued me an economy class ticket, even though the economy fare is clearly £64. I contacted customer service and submitted a complaint form with all the supporting evidence, but their response stated that the booking could not be changed and no refund would be issued. In the end, my attempt to save £3 ended up costing me £30. Avoid this company at all costs, they scam customers by changing ticket classes.