Sims drugs feels like a classic soda fountain shop. I love all the wooden children's toys and artsy…read morestuff they sell. They are timely and friendly, when filling prescriptions. Very nice, locally-owned place!

This is the best pharmacy and we go nowhere else. John is an excellent pharmacist. He is helpful…read moreand friendly. He will do his best to find the best deal or get the medicine you need if the insurance gives you trouble. His staff is excellent as well. As noted below, they have a very interesting selection of gift items: jewelry, toys, etc. One last point: the soda fountain & pizza grill are run separately from the drugstore. There is a review thread for the Sims Pizzeria.

We had a last minute, unplanned prescription to pick up while on a trip to Danville. The staff were…read morevery helpful. They called us to confirm order from our Doctor. Everything was ready when we pulled in. Thank you!

Worst place to fill a prescription or get a vaccine. They have no respect for people's time …read more Sometimes you have to wait 20 or more minutes in the drive through lane. Waited 40 minutes in the store for my vaccine , finally gave up and left .

Shopped in this store on 10/30'24. While checking out at the self checkout I had a problem with an…read moreitem scanning. After several attempts to scan the item I placed it aside to continue with my other items.After those were scanned I tried scanning the item several more times. All the time I was checking out I noticed a couple of employees looking directly at me and offerd no assistance. Feeling frustrated and annoyed by the lack of any kind of service I finished and paid for my scanned items. The 2 employees still standing there talking about the weather or how hard they work. I gently dropped the unbreakable item onto the shelf, and It slid behind the shelf onto the floor. I was about to just write it off like so many other horrible customer experiences by this store .As I was about to leave one of those employees rushed over to retrieve the item. I was annoyed to no end and I said to her "why were you just standing there after watching me struggle with scanning that item" Her response was that she did not see me, which was a blatant lie. She rushed over as soon as I paid and was ready to leave. I immediately went to customer service to complain and was told that she was a manager. Just one of a long list of disappointing interactions with employees and "managers"

We placed an online order on Nov. 11, and paid extra for express delivery. This order never came…read moreand had to be canceled, we have YET to get a refund. They keep saying we never got charged, but I have a charge on my bank account from them for the amount of the order on the day I placed the order. I have showed the local store this proof and they will NOT refund the money. We went in there yesterday to show them, got treated like trash and liars even though I had hardcore proof. I have contacted corporate complaints, BBB, hoping that something will get accomplished. This store is terrible. The only nice people that work here are in the electronics department, I have no issues with any of those employees. But your so called Head Team Lead, is a freaking joke. He did nothing to help us. Even though I showed him my bank app with the charge removed from my account and also showing him that there was no refund and also telling him if it had been a so called authorization charge, that the charge would have disappeared. NOTHING. He basically called the billing department and gave me the rudest call center employee that I have ever had the displeasure of speaking to, she was arguing with me like a child. I kept telling her, You guys charged me, no we didn't, no we didn't and I finally kept saying, Yes you did. I had to hang up on her because apparently she was behind the door when they handed out brains. I am so tired of dealing with this at all but they took my money, didn't provide a service, and have treated me like garbage the entire time. I don't know how many times I have to keep showing people these charges and trying to get this through to someone, but this company doesn't care at all. I mean look at the state of things when you walk in there. It takes forever to even find a person when you need help and they are rude whenever you ask for anything. This isn't the first time that I have had issues with Walmart online delivery, but the first time I did FINALLY get my money back after 2 weeks. They take money instantly, but make you wait two damn weeks to receive that money back??????? How is this even legal? The fact that in our small town, its Kroger and Walmart doesn't help anything. I guess I will have to start going to Danville Walmart where they actually seem to have a bit more sense. I don't know these days, I would rather give Bezos my money than this mess.