When you return a phone call, the gentleman needs to be friendlier. He was rude and wasn't any help.read more

Slow, unfriendly and not out to save me money. Ask a question and you're in for a long wait…read more.. passive aggressive behavior each time I come. I have been a long term customer and since I've been coming to this location I've received little friendly customer service....I'm gone.

Took my aging.mother in to pick up her prescriptions. Pharmacy manager refused to give her printout…read moreof her prescription list to be clarified with physician. She asked him to assist her in picking out a nasal spray. He shrugged his shoulders and said I"I don't know". Finally, after having her wait, he did pick something. Although he acted as if it was an inconvenience to him. He told her he would have her medication ready on Monday. We checked almost a week after Monday and it was not filled. When I called the store to complain, the store manager insisted he would take care of it. I want to check later, and nothing had been done. I would not deal with these people again as the managers were found to be unreliable to the point of being untruthful in their dealings. I have moved my family's medications to a more patient friendly and competent manager. Unlike Walgreens' management, they care about their patients.

I have had a bad experience with wait time everywhere else. The employees are friendly, incredibly…read moreaccommodating and willing to go the extra mile when other places in town are barely willing to do the minimum. My prescriptions are always ready quickly and I will never switch pharmacies, even if it meant paying less. Keep up the good work!

Sims drugs feels like a classic soda fountain shop. I love all the wooden children's toys and artsy…read morestuff they sell. They are timely and friendly, when filling prescriptions. Very nice, locally-owned place!

This is the best pharmacy and we go nowhere else. John is an excellent pharmacist. He is helpful…read moreand friendly. He will do his best to find the best deal or get the medicine you need if the insurance gives you trouble. His staff is excellent as well. As noted below, they have a very interesting selection of gift items: jewelry, toys, etc. One last point: the soda fountain & pizza grill are run separately from the drugstore. There is a review thread for the Sims Pizzeria.

Good selection and availability of products. Employees were very friendly and helpful. Great…read moreexperience shopping in store and picking up online photo order.

Clean establishment with very friendly employees. This location has a wide variety of goods…read more(including food) and an excellent selection. If You are like me and hate fighting through crowds for just a few necessary items this location is ideal. Their rewards program has great benefits and leads to amazing savings! I work next to this walgreens and almost visit daily. I have never experienced a problem and highly recommend. Truly great people work here.

Today, 7/23/2025 I had a very pleasant interaction at CVS…read moreHarrodsburg rd. Andy G was professional, knowledgeable, respectful and kind! I have hope that others at this CVS will follow suit.

This is for the pharmacy and for the pharmacy only…read more I will no longer be a customer at another CVS in my life. I am an extra care member and will be switching over to Walgreens. No joke today I got B*TCHED out by the main pharmacist. Guy was completely unprofessional and was yelling at me even through the store while I left. Story below: I have Covid and pink eye in 2 eyes. I don't live here I'm out of town for a trip. All I wanted was my prescription for eye drops so I could drive my three hours and go home to bed. It was 1:24. He said I can't help you we are closed at 1:30. I said no it's 1:24. MAN STARTS YELLING AT ME. I tried to explain how terrible my day had been and he proceeds to say all these insulting and unprofessional things in the store. While I was leaving he CONTINUED to shout out me through the store. Went over to Walgreens and the pharmacist there saw I was upset, even offered to open their pharmacy up 5 minutes early to help me and offered to help me find anything I might need in the store. Complete different customer service model. I am never considering another CVS again in my life. I am in awe by the things a PHARMACIST was saying to me over a basic conversation. He could have been polite and explained that he was busy or whatever but instead was cursing and yelling throughout the entire store.

Diamond helped me fulfill a prescription at another location as they did not have enough of the…read moremedication in house. She checked around the area and then called the store that was showing it in stock to verify it was all there. She then transferred the Rx to that store over the phone and it was ready for me by the time I got there. I appreciated the effort and speed in which she took care of my situation and did it professionally, never acting as if I was an inconvenience as she also had other customers in line behind me. She was able to take care of them quickly and then resolve my issue as well! Great service! Tysm!!

I've been a Walgreens customer for about 15 years, but after today I'll be moving my prescriptions…read moreelsewhere. I went through the drive-through to pick up a prescription that the Walgreens app and a text message both confirmed as "ready for pickup." There was only one car in front of me, yet I sat for 30 minutes before anyone acknowledged me. When I was finally greeted, I was told my prescription wasn't ready and that it would take another 30-45 minutes. When I expressed my frustration, the employee rolled her eyes at me. I work in customer service myself, so I understand things happen -- and I even told the employee "I know this isn't your fault." But if Walgreens can't support the drive-through due to staffing, it shouldn't be open. What frustrated me even more was the conflicting information: the app showed my prescription was filled once I left, while I was being told it wasn't even ready. Later I called the store to try to resolve it, waiting on hold for 1 hour and 31 minutes before anyone picked up. Again, I explained I wasn't upset at the employee personally, just at the situation. But instead of empathy or real help, I was met with rudeness and dismissiveness. At one point I was even asked, "Do you want me to fill it or not?" in a tone that made me feel brushed off. All I wanted was help transferring my prescription and to confirm my refill count was correct, since the app showed my prescription was filled today, even though it wasn't. Instead, I was told flat out, "Just call Walmart, they'll do it." Technically Walmart can initiate a transfer, but Walgreens still has to provide the information. Rather than taking ownership or even offering to help, the employee pushed it off on me and made me feel like I was a burden. I don't expect perfection, but I do expect honesty, timely service, and basic respect. Unfortunately, Walgreens failed on all three today. When I called Walmart's pharmacy, a real person answered and resolved my issue in under 5 minutes. After this experience, I'll be moving all of my prescriptions there.

I have always received efficient, friendly, informative help from both the staff and pharmacists…read more My father was a pharmacist, and I know from living with him what a tough job it can be but also how rewarding it can be. I wish the later to every pharmacist who has helped me in this practice!

I have always found the pharmacy staff here friendly and helpful. The line can get a bit long…read moredepending on when you're there, but generally speaking they get through orders as quickly as possible. I got my flu shot here this fall, and it was the quickest, pain-free process ever. Mad props to the pharmacist! They do have a policy that I had to stay in the store for 20 minutes afterwards and check in before I left, which was odd, but I think it's because they want to make sure you haven't had a reaction. All in all, a solid pharmacy, and you can get your grocery shopping done during the same trip!

I love Grassroots Pharmacy! Support an independent pharmacy!…read more They offer nice little gifts there too, and an option to carry out a snack, like a salad or a smoothie. I've always been treated well. Their staff is very professional. I use them mainly for vaccinations. Although I haven't used them for my medications, their pamphlet states that they have curbside service and delivery! Support your local businesses!

Before I write this review, I just wanted to note that I don't live in the area and most likely…read morewon't be coming here for anything specific unless I happen to be nearby. It was also a bit difficult to find this place until I drove around the "back" of the shopping center and found it! Whew. From the previous reviews, it looks like the smoothie bar is really popular, but I'll be honest -- I didn't come here for that, nor did I try one. I came here to look at all the items they had available.... which ranges from cutesy gifts to medicines. I was happy to see many herbal/alternative options for medicines. There was also a book near the pharmacy counter that had information about the different pills/medicines available. I think this functions as a regular pharmacy but with a little more hippie thrown into it. ;) The gift items (some shirts, bags, candles, trinkets) were cute and local, but expensive, and kind of odd to see in a 'pharmacy' anyway. However, if I lived in Lexington and needed a pharmacy, this would be my place!! Just get a healthy smoothie while waiting for healthy treatments!