Sims drugs feels like a classic soda fountain shop. I love all the wooden children's toys and artsy…read morestuff they sell. They are timely and friendly, when filling prescriptions. Very nice, locally-owned place!

This is the best pharmacy and we go nowhere else. John is an excellent pharmacist. He is helpful…read moreand friendly. He will do his best to find the best deal or get the medicine you need if the insurance gives you trouble. His staff is excellent as well. As noted below, they have a very interesting selection of gift items: jewelry, toys, etc. One last point: the soda fountain & pizza grill are run separately from the drugstore. There is a review thread for the Sims Pizzeria.

We had a last minute, unplanned prescription to pick up while on a trip to Danville. The staff were…read morevery helpful. They called us to confirm order from our Doctor. Everything was ready when we pulled in. Thank you!

Worst place to fill a prescription or get a vaccine. They have no respect for people's time …read more Sometimes you have to wait 20 or more minutes in the drive through lane. Waited 40 minutes in the store for my vaccine , finally gave up and left .

We were in desperate need of a good urgent care when we found The Ready Care Clinic. This clinic…read moreshares the same building with Thompson's Pharmacy. I will post a separate review about the clinic in a future review. (All good in case you were wondering) After being prescribed medicine, we opted to just have the prescription filled through Thompson's Pharmacy, as we were right there. There are a number of specific reasons for my five star review. First, this is a local family owned and operated business. the building is simple. The customer is not paying for fancy lighting or expensive facade. The simplicity kind of drew me in, actually. I love doing business with personalities, not corporations. The business is simple inside, well organized, not overstocked, and welcoming. It reminds you of an old fashioned apothecary. The only thing missing was the candy sticks on the counter. The second reason I give it five star review was it was under construction. It was noisy! While some may find this to be a negative aspect, to me it means expansion and better selection and greater service. Struggling businesses don't make additions. Despite the noise, the ladies behind the counter were congenial. They laughed about it and kept smiling and overtalking the noise. They made the best of an otherwise frustrating issue and frankly, it was very professional and really decent. They could have been complaining about the noise, but they accepted it as part of their day and made the best of it. This business is expanding. It is growing. They are building! In the meantime, while the pharmacist was filling our precriptions, the internet on the street went down. Businesses up and down the main corridor were out of internet. Not to be deterred, the ladies laughed it off and told us if we had errands to do, now would be a good time, because they were going to have to manually enter information. I didn't see one frustrated face. I didn't hear one grumpy word. The ladies behind the counter went into "old fashioned work" mode and did it with a smile. We did our other errands and returned to the pharmacy. The prescription was filled, but the debit card readers were not working. Again, the staff never skipped a beat. They hand wrote my wife's card number and information, presented her with her medication and told her that they would run the card when the sytem came back online. The faith they placed in us as customers was also a credit to their customer service skills. They later called to let my wife know that her card had not gone through, and they confirmed her card number and ran it again. This time it was successful. Again, no hard feelings, no visible frustration, no inimical attitude. They just kept on keeping on and served their customer with a smile and common sense. Commerce is not friendly anymore. Customers are numbers and commodities. In this day in age, it was very refreshing to find a pharmacy who did it like they may have done it in Mayberry. For those who will understand the reference, you could almost hear Emma Watson walk in and say, "Ellie, I need my peeels!" The prescription was filled correctly. Safety and dosing instructions were included per state law. Despite a frustrating day I'm sure, for the staff behind the counter, they got the job done with service and a smile and they earned a customer. We will no longer be servicing our pharmacy needs with Kroger (Nothing against them). I like the old fashioned ambience and treatment we received here. I will also say that as I sat waiting for our appointment at the clinic, many customers walked into the pharmacy. As the waiting area for the clinic shares the same space, I was able to overhear some of the conversation from the showroom floor. On a number of ocassions, folks walked in the door and the staff behind the counter greeted them by name and struck up conversations about their lives and "what they were up to these days". This tells me that this business builds rapport and friendship with their customers and they genuinely want to serve them. Parking is ample. Ingress and egress is shared by a few businesses, so you kind of have to be careful pulling in and out, but it is not hard. Restrooms were clean as they could be. I was impressed with the cleanliness given the large amount of people that had been through the clinic and the pharmacy. I'm not sure who is responsible for them, but they were clean. Overall, I am a very happy customer. As my wife was very sick and not feeling well, I failed to get pictures. It just wasn't on my mind at the moment. I encourage you to go see it for yourself. Any local should be happy doing business here.

Friendly prompt service. I love a local Pharmacy. Also great that The Ready Clinic is right there…read moreto be seen if needed and one stop to see a doc and get prescription quickly if needed.

Shopped in this store on 10/30'24. While checking out at the self checkout I had a problem with an…read moreitem scanning. After several attempts to scan the item I placed it aside to continue with my other items.After those were scanned I tried scanning the item several more times. All the time I was checking out I noticed a couple of employees looking directly at me and offerd no assistance. Feeling frustrated and annoyed by the lack of any kind of service I finished and paid for my scanned items. The 2 employees still standing there talking about the weather or how hard they work. I gently dropped the unbreakable item onto the shelf, and It slid behind the shelf onto the floor. I was about to just write it off like so many other horrible customer experiences by this store .As I was about to leave one of those employees rushed over to retrieve the item. I was annoyed to no end and I said to her "why were you just standing there after watching me struggle with scanning that item" Her response was that she did not see me, which was a blatant lie. She rushed over as soon as I paid and was ready to leave. I immediately went to customer service to complain and was told that she was a manager. Just one of a long list of disappointing interactions with employees and "managers"

We placed an online order on Nov. 11, and paid extra for express delivery. This order never came…read moreand had to be canceled, we have YET to get a refund. They keep saying we never got charged, but I have a charge on my bank account from them for the amount of the order on the day I placed the order. I have showed the local store this proof and they will NOT refund the money. We went in there yesterday to show them, got treated like trash and liars even though I had hardcore proof. I have contacted corporate complaints, BBB, hoping that something will get accomplished. This store is terrible. The only nice people that work here are in the electronics department, I have no issues with any of those employees. But your so called Head Team Lead, is a freaking joke. He did nothing to help us. Even though I showed him my bank app with the charge removed from my account and also showing him that there was no refund and also telling him if it had been a so called authorization charge, that the charge would have disappeared. NOTHING. He basically called the billing department and gave me the rudest call center employee that I have ever had the displeasure of speaking to, she was arguing with me like a child. I kept telling her, You guys charged me, no we didn't, no we didn't and I finally kept saying, Yes you did. I had to hang up on her because apparently she was behind the door when they handed out brains. I am so tired of dealing with this at all but they took my money, didn't provide a service, and have treated me like garbage the entire time. I don't know how many times I have to keep showing people these charges and trying to get this through to someone, but this company doesn't care at all. I mean look at the state of things when you walk in there. It takes forever to even find a person when you need help and they are rude whenever you ask for anything. This isn't the first time that I have had issues with Walmart online delivery, but the first time I did FINALLY get my money back after 2 weeks. They take money instantly, but make you wait two damn weeks to receive that money back??????? How is this even legal? The fact that in our small town, its Kroger and Walmart doesn't help anything. I guess I will have to start going to Danville Walmart where they actually seem to have a bit more sense. I don't know these days, I would rather give Bezos my money than this mess.

Extremely knowledgeable and very helpful staff! Definitely would recommend!! Variety of products as…read morewell!

I am so excited about this find. It's so hard to eat healthy but this place has a great salad with…read morequality greens and fresh avocado. It's called the ultimate salad. I also got the avocado toast with and egg. It was so good. Who knew that the CBD Store had food?! Thank you guys for healthy food options. I'm definitely going to order again. I ordered from door dash.