I'm traveling with a touring youth musical group. We stayed at Bellevue high school for a couple…read more of rehearsal days, and that includes quite the entourage of vehicles. One of the vehicles is a food service trailer (that serves 240+ meals four times a day!) that has propane fired cooking equipment. We arrived on site with ample propane for our stay plus some over. During planning, we discovered that there would be no bulk propane available along the route to our next stop: instant panic! River Valley Energy to the rescue!!! Left a voice message late at nite wondering if there would be any possibility of a somewhat urgent delivery of propane in the morning. Call was returned at the open of business, arrangements made for someone to come out in advance to see what was needed, then within 90 minutes the tanker arrived and had our tanks full. We do love to use local businesses whenever we can, so in this case, it was a stroke of luck that there were no truck stops on our route with bulk propane available. Thank you, River Valley Energy for your very good service and responsiveness.

Place has gone downhill since new ownership .no weekends makes it hard to get tanks filled. Prices…read morehave gone way up . Been going their for several years .I have several tanks to fill will never go back!

Overpriced compared to other places now that Lakes Gas took over. It was a nice family run company…read more About 4 months ago they charged 17.38 for a twenty pound tank

Wish I could put zero stars! PLEASE READ!…read more Amerigas Propane's customer service is horrible, void of sympathy, and outright negligent of their customers' safety. In single degree weather, my 88 year old grandma was forced to live without heat in her home for over TWO WEEKS because of a mistake Amerigas made on their end. She paid over two weeks ago with her card over the phone (phone calls are recorded for quality assurance) and they CONFIRMED that the transaction was authorized, scheduled a delivery for the following week, then never showed up. She called to see what was going on and they told her she still needed to pay before they made a delivery--payment she already provided for them! They asked us to get proof from her bank that she made the payment and then to email it to their customer support email address. The bank told us that the card payment successfully authorized, the funds were available, but the company had dropped the charge for some reason. Once we had the proof, we called Amerigas again and asked them to review the email I had sent. They said that they saw the email but kept talking over us to say that they have no record of the payment. We asked them to listen to the phone recording from her call when she paid, but they said they couldn't and transferred us to a supervisor. We had to explain the entire situation again because they didn't communicate any of it to her. She then told us that she couldn't review the recording either! I asked her who has the authority to listen to them, but she couldn't tell me and said they don't do that. After being hung up on, I had to call yet again and explain everything yet again, and they ended up hanging up on me too AFTER HOURS, so I wouldn't be able to contact them until the next day. So I called the emergency line because my grandmother, recovering from pneumonia, was freezing her butt off in her trailer and needed help right away. But they wanted $300 extra to deliver the propane within a few days! If they had done what they were supposed to and processed her payment two weeks before this and hadn't cancelled her order, there would have been no need to expedite the delivery. The lady on the emergency line said they were unable to do anything and said I could call the delivery department in the morning. The next day, I contacted another propane company to see how soon they would be able to deliver a new propane tank and start service with them, but they required Amerigas to remove their tank first. I asked Amerigas how soon they could get out to remove her tank so that we could switch providers, and they kept avoiding my question, talking over me again, saying that they are putting in a new order. Finally they shut up long enough for me to demand a time frame during our emergency and they said, "Oh, next year." We are two weeks away from the new year, so she could have said two weeks, but her wording made it obvious it might be two weeks or more realistically much longer! Pictures include the rest of the story:

Everytime I call to pay my bill...I receive excellent service. They are so kind and caring. I love…read moreto be able to talk to a live person instead of all computers!

Showed up for an 20 pound LP tank refill. No staff were on site to accommodate the fill. I could…read moreleave the tank and pick up later. That was not an option for me. They did suggest some other locations nearby that I could use. I did but was not thrilled with them either. Anyway, I like doing a refill rather than an exchange at a kiosk because I get the full 20 pounds of gas on a refill. The kiosks show they only provide 15 pounds. So, I'll be looking for a different provider. I know they are out there.

Mike from Belvidere Hicksgas came out and determined where leak was and then did what was required…read moreto fix it including some hand digging. He stayed until everything was repaired, triple tested and tight.

Very efficient process when getting a CO2 tank refill. Additionally, they helped me with some…read more questions and guidance on proper fittings for improving my home set up. Very happy with this service and will continue to provide them my business!

Easy access, quick service, friendly employees and you're always welcomed. Highly recommend them…read morefor charging up CO2 tanks

this is unbelievable! you can not speak to a human with amerigas! i was trying to check the price…read moreand when i could get a propane tank recertified. think you can just call a business and ask a simple question? oh hell no! after spending 10 minutes of computer phone hell, trying to reach a department that doesn't exist, i finally tried "start a new account". oh yeah, when there is money to be made they will answer the phone! only to get transferred back to computer phone hell! (and to be hung up on!) 1. ok, this place does not accept walk inns. 2. you can not speak to a human - ever! 3. then how do you make an appointment? 4. if i can't make an appointment to do business, then how do you stay in business? this company has got to be owen by democrats! getting paid by taxpayers to "not work at your job!" un-freaking believable!

They have many money saving payment plans. Their delivery service always keeps me topped off, I…read morenever run low on LP gas. I set up an auto-pay option and make monthly payments to spread the expense of heating in the winter over the whole year. It's great.

I am on the road in my RV 3-4 months a year and U-Haul has always been my go to for propane…read morerefills. Today Mr. Kelly and the staff in Davenport provided me with the exceptional service above and beyond anything that I have ever experienced at any U-Haul. I even got an invite to join him for wings next time I am in town. What an offer!!! See you soon

Zero stars. Husband went to buy a simple nut and bolt and for some reason the staff and especially…read morethe check out clerk have nasty attitudes towards their shoppers. Go to Nicholsons or anywheres else. Let them go out of business

The hours of operation could improve... Closing at 530pm when people don't get off work till then…read moreduring the week is dumb. At least stay open till 7pm!!!

Milton Propane has provided me with excellent, reliable, and dependable service. They go above and…read morebeyond to provide gas when needed. A real person answers their phones and when call backs are requested, they call back. Milton Propane runs as great businesses should be run.

Milton Propane is a very weird business. With all these campgrounds in the area you would think…read morethey would have a USABLE PROGRAM for campground customers. We tried their service but they would have billed us for fuel we didn't use because of their minimum yearly requirement. We cancelled and they came out and removed my twin- hundred pound rack and auto-switchover regulator that clearly stated Ferrelgas on it, leaving me with an open gas line and no regulator. I went round and round with them to no avail.