Had a great vacation thanks to this agency. Will surely…read morerefer you to my friends.

When I was booking my honeymoon I visited a number of travel agents in Guildford and Woking but it…read morewas the staff in this branch of Thomas Cook that really went the extra mile to help me out. The woman in the upstairs section talked me through loads of brochures and because we were after a two stop holiday which wasn't a standard combination for most of the tour operators she had her work cut out. After several phone calls on my behalf she found one company that would be able to arrange what I wanted. Although I didn't end up booking through Thomas Cook (I went direct to the tour operator and saved about 10% on the trip) I feel that their help was invaluable in me ending up with the perfect honeymoon break. Excellent service from a travel agent that really knew her stuff.

I would like to share the excellent customer service provided to myself and my family during a time…read moreof great distress by Wendy Taggart, who is the Andover Store Manager, and Sarah Watts in the Assistance Department. To keep it brief, we had a holiday booked to Egypt when suddenly, not long after we booked it and as such without holiday insurance, my daughter was diagnosed with Atypical Tuberculosis and became very ill very quickly. Sarah and Wendy went above and beyond to help sort out my extremely distressing situation with kindness, compassion and understanding. Without them we would have lost a £10,000 holiday with my Mum after recently losing my Dad. Wendy and Sarah always delivered in the time-frames they promised and at times outside of their work hours whilst we were in hospital. Wendy and Sarah are everything a customer service representative should be and deserve the highest praise. They went over and above to be all that I needed from a company and are an absolute credit to TUI.