ADVICE: TAKE PHOTOS (EVERY ANGLE) AND VIDEO OF THE CAR YOU RENT!!! If you don't document…read moreabsolutely every possible piece of damage, no matter how small or insignificant, they will try to lay the damage on YOU. (I'm not the only person to say this in a review).
CONVENIENT LOCATION TO CRUISE TERMINAL AND TRAIN STATION
We dropped a car off at the Southampton location before a cruise and picked another one up after a cruise. It is within walking distance or an approx £10 taxi ride from the cruise terminal. It's also within walking distance of the train station and many hotels.
THEY PUT THE BLAME ON US FOR DAMAGE WE DIDN'T DO
HOWEVER...When we dropped a car off that we'd originally rented in London, they walked around the car and claimed the black plastic that goes over the wheel well was 'popped out'. Looking at it, you could barely see it. It definitely wasn't something we'd noticed picking the car up, but if you stood at the right angle, you could see it was SLIGHTLY protruding. It's also something you could likely pop back in with a bang from the side of your fist.
Long story short, the rep filed a report, scaring us with phrases like "You could be responsible for the full cost of the car". (WHATTT???) We did have insurance through our credit card, but we still weren't sure if they would cover it or how much we'd be on the hook for, even though it wasn't something we did. Fortunately, we had some photos time-stamped from the pick-up in London, albeit, not the best angles. At this point, we were BOILING MAD since we'd had the car less than 24 hours and had NOTHING to do with the damage.
DEALING WITH THE CLAIM ATE INTO OUR PRECIOUS VACATION TIME
Over the next month while on a cruise and UK vacation, we spent many hours (and wifi data) on communications between ourselves, Enterprise and our credit card insurance, trying to straighten out the situation. It really took a toll on our vacation enjoyment.
THANK GOODNESS FOR THE PHOTOS
Fortunately, after about 3-4 weeks, much mental anguish and aggravation, due to our photos and explanations, the claim was waived. However, I'm sure some unfortunate future customer will have the same claim put on them.
CARS ARE NOT CLEANED/CHECKED WELL
When we picked up another car AFTER our cruise and we exclaimed our displeasure about the needless aggravation we'd been through, the rep claimed that THIS car "was perfect". Well, inside this "perfect" car we found a half bottle of orange juice, a water bottle, museum tickets, a penny and a complete leather wallet with someone's cash, cards and driver's license, so obviously, the interior had not been cleaned and checked. "Perfect", huh??!!!
Due to our rough experience on the first rental, for our rental after the cruise, we took out the Enterprise insurance, so if anything happened, we'd only be on the hook for £100. It added a lot of cost to the rental, but gave us peace of mind. Nothing happened to the car and we both took photos of every angle, as well as video to cover ourselves in the event they tried to pull the same shenanigans.
AVOID ENTERPRISE AND THEIR SKETCHY PRACTICES
I would avoid renting from Enterprise as reading reviews, this seems to be a standard practice. We booked the rental through a large membership store in the USA and I will be letting them know that Enterprise is a rather shifty company.