Had a great experience with Jacklyn before we went to their showroom, was very responsive to my…read moreemail questions and scheduled a visit. We had a quote from one of the big box stores and found something equivalent for a little less but the experience was much better. We could actually pick out the slab of granite to order and when it was delivered to their fabrication facility, we could pick out which part of the slab we wanted for the countertops and which part for our island. Installation went smoothly, made sure we were happy with everything

I rarely leave negative reviews, but after three weeks of mistakes, poor communication and a…read morecomplete lack of ownership, I feel other customers should know about our experience with Paxton Countertops. On July 18, we went to Paxton and selected Copper Mist for our basement bar. We were given a sample to take home and received a quote totaling $984.13 using the remnant we had selected. At no point during that process were we told that we needed to place a deposit to secure the material or that the piece could be sold to someone else while we were moving forward with our project. Based on that selection, we continued planning our bar and even purchased our sink specifically to coordinate with the Copper Mist. Unfortunately, there were errors and confusion with our project information from the beginning. We returned to Paxton on August 8 and again confirmed what we had selected. We then learned that the material we had been planning our entire project around had been sold. The proposed solution was essentially for us to spend approximately $3,000 to get the material we originally expected to purchase as a remnant for a project quoted at $984.13. I understand that remnants are limited inventory. What I don't understand is why we weren't clearly told what we needed to do to secure the material, particularly when we had received a quote, taken home the sample, continued communicating with Paxton and were making other purchases based on that selection. Mistakes happen. What has made this experience so frustrating is the accumulation of mistakes, the lack of clear communication and, most importantly, the lack of ownership or a meaningful attempt to make the situation right. Three weeks later, we're now essentially starting the countertop selection process over again through no fault of our own. For a purchase like this, customers rely on the professionals they're working with to explain the process and tell them what needs to happen next. That simply did not happen in our experience.

They did not inform me when they came to measure my countertop that there would be a seam in it…read more They then called after 5 weeks to tell me right before they were going to cut the countertop. They installed one piece crooked, didn't cut a hole for my sprayer, didn't line up the bar for my dishwasher so that I could secure the dishwasher and they cut my sink cut out wrong and you can see the edges of the sink even though it's supposed to be under mount. . When I called them, they did send the installer out to fix some of the items and to look at the sink cut out. They are refusing to redo the sink piece and this has held up me finishing my project. I bought the countertop through Lowe's and was forced to use MKD for the install. I am so disappointed in this company.

Our experience with MKD Kitchen & Bath has been incredibly frustrating, particularly considering we…read morespent approximately $7,500 on our granite countertops and backsplash. Months before installation, I was actually asked to contact MKD's granite distributors myself to locate enough matching material for our kitchen. Their Detroit distributor did not have what we needed, so I contacted the Grand Rapids distributor and found three slabs from the same lot. I specifically reserved those three matching slabs, then contacted MKD and was told they would order them for our project. When the countertops arrived, the large island countertop had an entire corner smashed. From what I could see, the granite was transported sitting on the floor of the truck without any type of protective framing. MKD did send someone out to repair it. The first repair needed additional work, but after a second visit, the damage is now difficult to notice unless you know where to look. To their credit, MKD handled that situation reasonably well and refunded $800 because of the issue. Unfortunately, the backsplash has now created an even bigger problem. The backsplash was supposed to be fabricated from the same three slabs we had specifically located and reserved so that it would match our countertops. It was installed today, and one of the major sections is very clearly NOT from the matching material. The base color of the granite is completely different. This isn't a minor variation in natural stone that you have to look closely to notice. You can see the difference from across the house. After everything we went through to specifically locate and reserve three slabs from the same lot, having MKD fabricate part of the backsplash from visibly different material is unacceptable. When I contacted MKD about the problem, I was told they would "escalate my concerns to Home Depot." Home Depot did not fabricate the granite. MKD did. I'm not asking for another discount, and I'm not asking for money back. I'm asking for the product we purchased and specifically planned months in advance to receive. The mismatched section of backsplash needs to be removed and remade using the matching granite we selected and reserved. I will update this review depending on how MKD chooses to resolve the issue.

Beautiful counters, very reasonable price! They did such a nice job in my kitchen, you can't even…read moresee the seam! When the husband first saw it he said, "Wow, how did they get that installed in one piece, I'm impressed!" I had to point out the seam to him! Plus we ordered the bathroom counter at the same time, saved hundreds of dollars! I have and will continue to recommend these folks to everyone!

Installed damaged quartz with a chip on the edge of the cutout for the sink and chips where they…read morecut holes for the faucet and water filtration system. They got epoxy all over the exterior of our cupboards when installing the quartz. They broke my sink and when they finally installed the replacement sink they got black tar like adhesive all over the wall of my cupboards. They admitted their damage and attempted to clean it up with paint thinner which made it worse. They miscut a corner of the quartz by the dining room wall. Sent photo to owner of chip in quartz but me. Stein never got back to us. ZERO accountability for their incompetent installers.

Best price on counter tops hands down! BUT Friday afternoon…read moreinstallation with a snow storm going on they finish but DO NOT hook plumbing back up! They never mentioned this at all with out water with a snow storm brewing! Terrible communication on Gomez granite behalf! Who'da thunk they disconnect but don't reconnect! I'll be charging them for the plumbing installation nothing in the contract says I'll need a plumber after they're done! Mind you this was scheduled 3 weeks earlier! Poor communication!

Almost every edge is crooked and the owner said too bad look at all the good reviews and pictures…read moreposted online. My tops are shiny in the sunlight as well but for the rest of you, if you didn't happen to notice that your drawer or cupboard door doesn't show the same reveal under your countertop, then you didn't realize that you also ended up with poor craftsmanship. They cut my wall open to try and straighten the top with the cabinets and it still didn't fix the poor artisan capabilities that they just don't have. They refuse to admit that they made a mistake on all three tops and fix it like a real mechanic would. If you have time and money to go to court, then this company is surely for you

The Mendez team was wonderful to work with! They were so kind and respectful. They did an…read moreincredible job with both the LVP in our basement and engineered hardwood on the main floor. They pay attention to detail and leave things better than they found them. Highly recommend them!

From the owner: Mendez Carpet & Flooring brings professional hardwood, laminate, vinyl, tile, and carpet…read moreinstallation to homes and businesses throughout Grand Rapids. Our family-owned approach means you'll receive personal attention and clear communication from start to finish. We're familiar with local housing styles and renovation needs across neighborhoods.