We are very pleased with the Extra space storage on 21st. The units are always clean and customer…read moreservice is amazing. Lorenzo the Assistant Manager was very professional and accommodating to our needs. If you need a storage that is clean and safe, this is the place to be. Thank you Lorenzo and Austin.

Hello my name is Sherida Cheyanne Bryant. When I moved to Wichita Kansas I decided to use the…read morestorage space. Mind you I used several storage spaces throughout my whole life I grew up in foster care so the only home I really had was a storage for my belongings. I paid my first payment and moved in. I was pregnant with my son and my young daughter. I had so many sentimental and memorable things in my storage like my dog's ashes my high school diploma pictures of my mother and I that she gave me and she no longer can replace. Even though I missed my second payment only my second payment of being there they immediately auctioned off my storage without even giving me a payment plan or a chance to pay it off. I will never ever recommend anyone going to this storage and I will make sure I let everyone know what they've done to me and my children and they stole my property and they sold it to someone else. Everyday I cry about my personal belongings that these people just threw out and didn't give any care in the world. I will never forgive them and I wish nothing but bad for their company and business. Just like they didn't care about me I certainly will never care about them. I will do everything in my power to ruin this business like they ruin my life. Thank you guys for listening to me when this storage place wouldn't. SUBSCRIBE TO MY YOUTUBE CHANNEL: Boujee Mom or Tik Tok: boujeebunniee

Good experience. Quick and easy to get into! Very friendly people! Easy online app to pay bill…read moreeach month and reasonable prices

Service was great quick and easy. Very helpful with information and how to get in and out the…read moreproperty and how to use the app online to access the storage

Fine when I first started using the storage a year ago. Wasn't planning on leaving my stuff in…read moreKansas that long but it happened. When I came back the units weren't sealed at all due to how the doors were manufactured so everything was full of spiders. Originally tried to move out around the 27th of the month but couldn't get a truck reservation so I moved it later but was told they were going to start being closed on Mondays so I couldn't move out until the 12th. Was never told that the prorated only counted until the 10th. Not sure how I'm supposed to move out on the 10th if it's a Sunday and they're closed, and the next day they were also closed. Had to call several times after that and was informed by the 1(!) person working there that it was in my contract and tough luck. I had been charged an exorbitant amount for 12 days because they weren't open the other days, and they decided to up the rent that month as well. Guess you can't expect more from any place in Kansas. Go to another storage space. Uhaul gives you a free month if you use a truck, and your stuff won't be full of spiders, or wet.

take your business somewhere else! The back garage door has been broken for months. Now the front…read moregarage door is broken and has been for weeks! The last few days the front garage door has been left open. Prior to that, you had to move everything in and out thru a regular house door. I have 5 units and they are not in the least concerned about the inconvenience to their customers. Guaranteed they will raise the rent after 45 days! They also now only offer a electronic concierge instead of a live person.

If you were my friend, I'd recommend you store anywhere else BUT with Prime Storage…read more Echoing much of what Daniel H. has already stated in his review from May 2023. What he is stating is congruent with my own experience. I also was content & had a good professional relationship with the previous owners of this facility . I'd been a customer of that company for well over a decade at several other locations. I was only at this location on Wildcat Lane for a few months before Prime Holdings bought the (formerly) Extraspace Storage location out. The downward spiral was instant. InitialIy, I was told this downard spiral was because of a rigid District Manager (or general manager?), & it's true that once they got rid of that manager, my rate did go down a tiny bit. My rate with Extra Space had been $60-something & it went to $80-something with Prime. When they got rid of the rigid District Manager, my rate dropped to $77, but they force you to buy their insurance which is another $15. What I didn't know is that at some point in the early months of taking over from Extraspace, they changed my gate code so I had no access to my items, despite the fact that I was continuing to pay on my unit fees. At some point, they also changed the lock on my unit, but claimed they did not (my key did not work). In a phone call with a woman who took my last payment (Angie?). She nastily told me that I would never have access to my things in storage unless I signed a new lease & that if I showed up, I'd be walked down into the office & required to sign a lease, & only then would I be able to remove my items from the unit I've been paying on for well over a year, with no access. She then asked me why I still continue to pay on my account if I've had no access to my items for over a year. I almost screamed at her, "because if I don't pay you'll put my items up for auction!!" She instantly shut up when I said that because, of course, she knew that was true & she couldn't rebut it. She had the last laugh though because she left a $20 late fee on my account, AFTER she told me I was paid in full & that late fee threw my account into a late status where it could be auctioned with over $250 worth of additional fees added on. The next person I talked to, Zack, claimed that "maybe she was trying to help you." WT...? How in god's name does that help anyone??? What it did was enable them to put my unit up for auction while I was awaiting a call back from the District Manager, who never called. I got so fed up that I finally called Prime Holding's in Saratoga Springs in NY& requested the DM for the Wichita area to contact me. They would not give me the person's email address so I could message them. I suspect they don't want a paper trail. Yesterday, I spoke with Zack who told me that he checked & my gate code had not been used in 16/18 months. Zack also told me that a new recording system for the phone system had been installed & he might not be able to find the recording of the woman telling me I would not be granted access to my items in the unit until I sign a new lease. He later told me, in the same calls, he would review the calls & get back to me? He also laughed at me, while we were on the phone, telling me they are not in the business of keeping people's things, which he did to, what?... make himself feel superior? I mean, duh, of course, they don't keep people's things. Their business model is to auction them off, unseen, to fools who like risk & occasionally get lucky. Notice, I never once have ever thought they wanted to keep my items or anyone else's for that matter. That's ludicrous. Zach was making ASSumptions. Today, I received a phone call back from Zack & he was more professional because the call was being recorded. He claimed he could not find any recording of the woman who told me I can't have my things until I sign a lease. How convenient. Remember, this is after he already told me yesterday they had a new phone recording system 44 days ago & probably wouldn't have the past recordings since this call took place in early Feb 2024 & it's now April 25. Now, he has asked me to provide him w/the time & date...probably so he can find it & erase all evidence of it. Let's not forget that "new phone recording system" that was installed 44 days ago. smh ...& even after calling Prime Holdings HQ in Saratoga Springs, I still have not heard a thing from the District Manager. I have dealt with two people there who generally have been polite, professional, & helpful. I believe their names are Jackie & Brian. I will double check on that once I look back at my notes. PRO TIP: don't allow them to talk you into what they claim are a "VIP unit" that is supposedly convenient to the elevator. Ha! Those units are a *nightmare* because people are always walking by & if you are loading/ unloading items into your unit you will *constantly* have to stop, move your things & let them go by with their things, over & over & over.

The person working the counter was amazing! They let me extend my rental for an extra day from a…read morestate-to-state move that helped me tremendously. Everybody had great communication and the Penseke truck was in great condition! I highly recommend them.

From the owner: Since 1981, U-STOR is still growing and expanding. Known for our customer service, were local, and…read morewell do what it takes to best serve your Wichita storage needs at seven convenient locations. New chain self-storage facilities are opening around Wichita, stacking stories upon stories with elevators to lug your items up and down. We also have Climate Controlled Storage Units. At U-STOR, your time is valuable and we wont waste it. Every single U-STOR location has ground floor access. No lugging items on and off elevators here. Call us for more information!

I was very satisfied with the service I received from Heidi. She is very nice and helpful. I am a…read morelittle disappointed with the false advertising that said the first month was $1, and or rent for half price. Neither of these were offered to me. They said the half price promotion was for one month and I need te unit for only two months until I move. The $1 promotion was only for the smallest unit. I used this location because it is convenient for the movers when I move in July. Heidi is very kind and could only do what is offered.

This storage facility was our 2nd choice due to location and it was more than we wanted to pay, but…read morewas close to our new house. Upon move out day this past Saturday, we found that when loading up boxes a massive infestation of roaches crawling all over our boxes. My husband went into the office and reported this issue and was told that it was not their problem and they couldn't control what people brought in. My husband asked what they recommended that we do and was told to bug bomb the unit. This was devastating since we brought our belongings to be kept safe and sound and not be infested with roaches. The storage management needs to try and keep the units clean and use a routine pest control. Also, the walls in the units are not the best condition and this also contributes to this awful problem. Hopefully others see this and can check on their units soon.

I'm a long time customer with Public Storage, but in the last year they increased my rent from $97…read moreto $135 and now $169. I guess they want to see how high they can go until I move out and they know now!

Greedy company and NO customer service. Please consider using any other storage company. I have had…read moremany different storage units with different companies and this is the only one who consistently raises the rates, if I stay there the rent will be double the start in 3 years. They do not answer the phone and their ai assistant is garbage.

do not leave your stuff here it is not safe just found out all my stuff worth any money has been…read morestolen from their secure location with cameras DO NOT LEAVE ANYTHING OF VALUE

From the owner: Keep Your Belongings Secure…read more MaxSecure Storage is a family owned and operated company that has been in self-storage business since 1994. We strive for quality customer service and providing a pleasant experience to every customer. Our facilities offer a wide range of amenities including drive up access, security cameras, gated, and much more. MaxSecure Storage has a variety of locations in the Wichita, KS area offering you more convenience. Call us today or stop in for more information!

Cynthia at I storage is awesome.. I've seen three managers come through in my time with the…read morecompany and hands down she is the best... Great customer service, awesome communication, overall would definitely recommend

From the owner: iStorage offers convenient and affordable self storage units in Wichita. Whether you're looking for…read moreeasily accessible drive-up storage units or indoor climate controlled units, you'll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Store with iStorage and see why our units are ideal to suit your storage needs. Visit us at 12515 East Central Ave today to rent your space. iStorage is an NSA Storage brand and facility.