Walked out. Felt like I was getting set up for a $499,00 deep cleaning…read more I was told they could not verify the need for deep cleaning until after x-rays and exam.

The hygienist Mohammed is great. I am not a huge fan of a deep cleaning and usually need to get…read morenumbed alot. He did it with just the numbing gel and was done quick.

In 2021 my husband and I began seeing this dental office. For the first year or so, all went well…read more Here's what happened: My husband and I had separate insurance policies with Cigna. We also had separate HRA's. I asked the office to contact me for mine, my husband for his. Sometime after the first year, I went in for a cleaning and was told my husband owed this office a substantial amount of money. Not sure what they were talking about. A phone call from the office manager revealed that I owed nothing, but my husband owed money. I could only presume that the office had combined the two accounts. I contacted the insurance company, and was working toward separating the accounts. During this time, my husband received a cancer diagnosis, and we concentrated heavily on this issue. Also during this time, the office manager left a voicemail on my husband's phone. Being a bit preoccupied, he didn't listen to his voicemails . When I went through his phone, I discovered it was a voice mail from the office manager of this dental office. He had a scheduled cleaning, and decided he would speak to them when he went in. When he arrived at his appointment time, they informed him that they had cancelled his appointment, and sent his account to collections. Now, we cannot file anything to either HRA, as the deadline had passed. When I've called the office the staff is very short. I went in the office this past Monday, as my bridge had popped off while I was out of town. I discovered that the office manager had been involved in a serious accident and was not available. I spoke with the girl at the front desk, explained what had gone on, and she assured me that someone would call me back. When she pulled up MY account, it had my husband's cellphone number on it, not mine. Since my husband has passed away, that number will do them no good. I had to give her my number again. Guess what? No phone call. I can't tell you how displeased I am with this office. While Dr. Lopez is an absolute wonder, the office staff is not so great. In fact, I don't recognize anyone in that office anymore.

The receptionist lied to me and was caught. I work out of…read morestate and have very limited time while home. I explained this and set up a consultation and cleaning for the same day. the receptionist said they do not usually do that but, in my case, they would make an exception. When I arrived, I asked to be sure I was getting both services and was told (By the receptionist that I had explained this to), "No, this is consultation only. The cleaning technician is not here today". When I questioned her about our discussion, she said "Neither of us would ever say that you could do both services at once". Her associate was talking at the same time and said we sometimes do both but not today. I then asked them "Which is it? You never tell people you can or sometimes you can do both? I cancelled the consultation and never went back.

Dr Lee, Drew and his Team at Aspen work together to thoroughly screen and then clean your teeth…read more My experience is a first in its class, state of the art, well informed, with a perraonal touch that Is what the 21st century dental care is all about. Dr Lee is a Tufts trained Dentist. His staff are a great team that work together to make your visit as good as it gets. Highly recommended Aspen. Thanks for the great care!!

Just know. Frt office staff , mommy, needs education 101 to understand patients that are hearing…read moreemparred as to their reasons for speaking louder when aids are removed! The Doctor is kind, and gentle but to be thrown out after being sat in the chair, without even asking or giving him the opportunity to address the issue was unfortunate at best . The Doctor a 10+. Office 1-

Paid Douglas $235 to re-glue a tooth back in my appliance on December 2nd 2024. Lasted two days…read more. Located some UV setting glue at Ace Hardware and re-glued it myself. So far it is holding up for over a month and going strong. Sorry Doug, feel the price was a bit high for a poor repair..

Dr. Bogart has been taking care of my mother for years and years and she absolutely loves him. He…read morefinally had an opening and I was able to sign up with my son. Great staff, great attitudes and they are always on time and efficient.

I have been a patient here many years they are fantastic. The staff are professional, caring and…read morego above and beyond to keep patients comfortabl.

I would like to add, he is a great Dentist!!! Gentle and kind! Please educate your office people…read morethat those that wear hearing aids often speak louder but never ment disrespectful!!! You cannot wear the aids in a dentist chair. Once again the Doctor is great. Gentle and kind. Once again clarification of the issue would have been far better then being thrown out. Additionally take a customer update for customers wearing hearing aids.....

Refused to allow records to be sent from previous dentist. Cares only about making money and not…read moreabout the patient. Not ethical. Beware.

Clean office, friendly staff. Dr Fagan is great but, he retired so, I only hope his successors use…read morehis business model of doing what needs to be done and doing what the patient wants. Good luck to Dr. Fagan in his retirement. I'll post after my next visit which will be soon.

I love the dentist, Dr. Zacharopoulos is a kind, gentle soul and quite good at his craft…read more The staff is quite nice, for the most part, although I was recently the recipient of a nasty dialogue brought on by one staff member that took me completely by surprise. The demeanor was dictatorial and distasteful and I will likely take my business elsewhere as my trust relationship has been compromised

Dont go to this dentist office!!! if I could give it a zero I would.. received random bills after I…read morepaid in the office.. received a permanent cap which came off and they said to come back in and they would put back on and gave them the old cap (which they said they needed) came back in to get the work done and said they would have to charge me again and the insurance wouldn't cover it on the same tooth.. this place is a joke and don't waste you time our money .. this isn't Dr fagons office anymore.. just stay away!!!

I was sent here by VA to have a root canal done! I think the service here is excellent. Trey was…read moreamazing getting me approved and scheduled for my appointment. The staff here is the best experience I have had. Their professionalism and superb dentistry deserves more than five stars!

Staff was wonderful helping me during a time of panic. I had horrible pain in my ear area to my…read morechin lip. It was right before Christmas and the young man who works there gave me great advice while I waited to get in. Then at my appt the dentist was knowledgeable about what was going on with me. Took time with the exam , pointed out issues my reg dentist missed, and talked to about what she thought was happening with me.