This is in response to Jeff. I'm carrying out your wishes since you replied. This whole ordeal…read morebegan November 8. After sending the top picture of the board (plus a pic of the back with specifics) to your brother, he guaranteed that was the tile I wanted. After finally receiving the tile and sending him the second picture, he MUST have agreed they didn't match because he asked for a picture of the box label and told me he was in contact with your rep. I brought the boxes back immediately. This is when I encountered meeting you. EVEN if I had been wrong about this order, which I wasn't , you DON'T treat a customer like that! NO, your prices weren't cheaper, they were actually a little more, but you did NOT charge shipping. That is why I drove the hour to pick them up from Buckeye. Four hours into it...I wasn't driving another two to prove my point. I spoke with the sales manager from Adex in New Jersey, who covers the ENTIRE Northeast, and he confirmed that you do not have an account with them. So wherever you were ordering the tile from, your board would NOT match the official Adex board I had. Tom should have told me when the order was placed that that was not like your board. So it wouldn't have mattered if I wasted another two hours in the car, because you would have said your board is different from this one. So don't try to tell me that this could have been avoided if I had brought the board in. If you were a half way decent sales person, you would have worked with me. Instead, you charged $120 for TWO BOXES to return the tile when it was shipped to you for free. Plus, of course, 20% restocking. I just reread all of the reviews that your customers wrote. They are spot on! So here's another 1 star. You should learn to speak nicer to your customers...hence, your arrogance.

This is a great place. Great variety of materials. I went in not knowing what kind of backsplash to…read moreget for my kitchen and they showed me what would look good with the countertop I had. After I explained the look I wanted they knew exactly what would look best. I love it! Thanks Buckeye Tile!

Dave and Uri did an excellent job installing flooring in our basement. Also, the price was very…read morereasonable. I highly recommend.

The installer of outdoor carpet on our front porch did an amazing job. He was very knowledgeable of…read morecarpets and extremely fussy. My kind of contractor. He arrived on time, was very respectful and did a fantastic job. Super attention to detail. Young brothers is the best.

The was amazing working with Jason and his crew at building buddies. Before the Reno started, I had…read moreno idea how to transform the space but Jason had great ideas and was great collaborating with him on them. They worked on removing old drop ceiling and out dated wall paneling with brand new plasterboard throughout the house. They were efficient with great attention to detail! I would work with Jason and the crew over and over again and am looking forward to doing so on different projects in the future. The value and results are well worth it! Mike

Jason and his crew did a fantastic job. I am very happy with the Kitchen. I would definitely hire…read morethem again for other projects. Thank You Jodi M.

Keith and Larry did an incredible job. He went above and beyond to transform our kitchen floor and…read moremain entrance to what we hoped it could look like. They take pride in there work like the old timers from years ago. My wife and I both thank you.

Keith and Larry did a great job tiling two showers and installing shower doors. they showed up on…read moretime and we're meticulous and professional. I would definitely hire them again.

I was so anxious about my remodel. That is until I met Arianne and Charity at The Tile Shop. They…read morewere patient, kind, and made the whole process fun. My bathroom turned out amazing!

Bryton Altenbach made our tile selection so easy! He had excellent suggestions but allowed us to…read morelook at various options at our leisure with no pressure. Turns out his ideas were better than ours!! It was absolutely worth the over hour drive to work with him.

The whole process was so quick and easy. Matt understood what I was looking for and brought over…read moreappropriate samples to choose from. The installers were also very good, efficient, and nice.

Fantastic company, both in service and sales. We went through a major flooring renovation in our…read morenewly purchased house. Brandon, our salesman, measured everything accurately and was always available to answer questions . He made sure the job was done perfectly! Michael, Matt, Tracy and the fabulous installers worked as a team , giving impeccable customer service. When a stair carpet fell short of our expectations, Brandon went to bat for us , directly to the manufacturer , and made it right. We will use this company again!

I highly recommend this small business. They did a perfect job installing subway bathroom tile…read more Courteous, communicative, professional, efficient and reasonable.

Alan was very knowledgeable and professional in his installation of our kitchen sub-way style…read moremarble backslash he did an excellent job! Fast, polite, trustworthy, and cleaned up very good. Highly recommended!

I have a slate kitchen floor that was not sealed properly. Jay from SG came out and took a look,…read moresent a reasonable estimate and we scheduled a scrub and sealant. Mike arrived on time, and was done quickly. I can't believe how WONDERFUL the floor turned out. It's amazing. I'm sorry I didn't take a "before" photo. Highly recommend!

Sir Grout was great customer service from the first initial phone call! The first rep to come out…read moreand give an estimate was very easy to work with and listened to what my expectations were! The service tech was prompt, informative, and extremely clean! The only thing I will say negative is the payment process. Please when sending a confirmation of the appointment you explain that payment is paid to the service tech. I know it's written in fine print in the contract but an easy find reminder would have been great! Overall our experience was great! Thank sir grout for making the bathrooms look new.

Avalon Tub and Tile were contracted by our general contractor to gut and remodel our bathroom. We…read moreran into several major issues with the remodel. As homeowners we were concerned, but Bob took everything in stride and made it all work. The delays were frustrating, but the quality of work was excellent. Only suggestion is to be sure everything is in writing for better communication and understanding of timelines.

They refinished our bathtub. They do a fantastic job and are reasonable. Everyone I interacted…read morewith was great. I would highly recommend them.

Really great result that we did not expect. Grout was quite dark…read moreand other cleaning techniques failed to revive. This did the trick and brought back the off-white grout lines that we had when the floor was new. Well worth the quite reasonable cost. Very diligent employees!

I had my shower cleaned a few months ago. I followed the instructions and did not use the shower…read moreeven for a few extra days later (10 days). After 2 weeks, the grout started to come off and have called and left 8 messages since December and not a return call or text or anything. Now the grout has spread throughout the shower coming off. MIKE A......I just saw your review too and looks like this may be happening to many others which is why he won't return any calls. I'd say call Better Business Bureau-----that's my plan now since Brad refuses to get back to me to correct the issue as any good business would do. Tina R.