This is in response to Jeff. I'm carrying out your wishes since you replied. This whole ordeal began November 8. After sending the top picture of the board (plus a pic of the back with specifics) to your brother, he guaranteed that was the tile I wanted. After finally receiving the tile and sending him the second picture, he MUST have agreed they didn't match because he asked for a picture of the box label and told me he was in contact with your rep. I brought the boxes back immediately. This is when I encountered meeting you. EVEN if I had been wrong about this order, which I wasn't , you DON'T treat a customer like that! NO, your prices weren't cheaper, they were actually a little more, but you did NOT charge shipping. That is why I drove the hour to pick them up from Buckeye. Four hours into it...I wasn't driving another two to prove my point. I spoke with the sales manager from Adex in New Jersey, who covers the ENTIRE Northeast, and he confirmed that you do not have an account with them. So wherever you were ordering the tile from, your board would NOT match the official Adex board I had. Tom should have told me when the order was placed that that was not like your board. So it wouldn't have mattered if I wasted another two hours in the car, because you would have said your board is different from this one. So don't try to tell me that this could have been avoided if I had brought the board in. If you were a half way decent sales person, you would have worked with me. Instead, you charged $120 for TWO BOXES to return the tile when it was shipped to you for free. Plus, of course, 20% restocking. I just reread all of the reviews that your customers wrote. They are spot on! So here's another 1 star. You should learn to speak nicer to your customers...hence, your arrogance. read more