These guys are amazing! My entire basement flooded , called RestoWorks, spoke with Kresto who was…read moreactually out of town, took my call and had a crew there in a matter of hours on Saturday night! They got the water up and started tear out immediately to keep from mold growing. They worked tirelessly the next week to take care of a very big disaster. The whole team are professional, very polite and respectful. They cleaned up everything, leaving no messes or trash AT ALL! I would recommend this company a thousand percent! Thank you ALL so much.

From the owner: When a disaster strikes, restoring your home or business can feel overwhelming. That's where our…read moredisaster restoration service comes in. Our team of experienced professionals is equipped with state-of-the-art technology and expertise to swiftly address damage from water, fire, mold, and more, ensuring a thorough and compassionate restoration process. We understand that such events can take an emotional toll, which is why we prioritize not only the physical rebuilding of your space but also your peace of mind. With our 24/7 availability, we're always ready to respond, offering reliable, efficient, and empathetic service to turn your space back into a place where memories are made, not marred. Trust us to restore not just your property, but your sense of security and normalcy, with the utmost care and dedication.

Start off by saying everybody is very unprofessional, don't call this place unless you want a bunch…read moreof lazy junkies doing nothing. Randy is so disrespectful its disgusting, don't let a smile fool you. If someone needed more money, they short other peoples hours, on top of that, if you're related in any way, you're getting paid almost double than everyone else. Every company that I've asked, they all say the same thing, never again. Not a good look whatsoever.

PLEASE Do NOT use this company - They are "TERRIBLE"!!!…read moreTheir cost is "OUTRAGEOUS" - They tell you they raise the price so they can cover your deductible on your insurance and you won't have to pay anything else out of pocket. (LIE) Also when the (incompetent) job is complete they send you an "electronic" bill and want to charge you almost $300. for a "convenience fee" to pay it electronically. I have Never heard of anything so "pathetic" in all my life. That is "DISGRACEFUL" - PLEASE, PLEASE, PLEASE - "Do Your Research" before using this Company - Don't let the Insurance Companies Influence you to use them!!! I couldn't use a zero or I would have.

As a Lieutenant firefighter I have seen DRS in action many times. Usually in the middle of the…read morenight and in the worst of circumstances; in bad weather and good, they always impressed me. Quick to arrive, knowledgeable in identifying the needs of the people. They can solve the immediate needs, and plan out a long term course to get the family back to "normal". SO... When I was caught in the middle of a household diaster that was way over my capabilities I didn't hesitate to call Diaster Recovery Service. We had one to two inches of water in the basement after the heavy rain on Saturday night/early Sunday morning. Never having had water problems before. We swept an cleaned most of the water out, but a 2600+ square foot size finished basement is too much to even think about tackling yourself. Mud,sewage, water, a huge mess. I called them at 7am on a Sunday morning. By 830 (or so) Reggie Jr was looking over the mess and evaluating what they needed to do to get me on the way to "normalcy". By Monday afternoon my basement was clean, dry(ish), and had fans, and dehumidifiers running. The crew were friendly and very concerned about my "stuff". They took out the ruined carpets. Steam-cleaned the floors. Wiped off the furniture and got it off of the damp floor, removed the trash. All in a few hours. Even though there is a lot of work to do to keep this from happening again. The hopelessness you feel at the start is relieved with a call to Diaster Recovery Service. I can't praise them enough for the great work, and advice. Having someone you can trust and advice from professionals to eases your worry is priceless. And after seeing families put out of their homes by various catastrophic events for 25 years. I knew these people knew what to do to help me. I wasn't wrong. 5 stars just doesn't begin to say thanks.

From the owner: Since 1986, we have worked very hard at continuously improving the loss-limiting restoration…read moreservices that we provide. From our experienced staff and professional customer service, to the state-of-the-art products used in our emergency response, our sights are set on excellence in every aspect of our business. In all we do, meeting todays standard in restoration service is just a starting point.

I had to have two different situations assessed today by them. One outside and one inside. One was…read morea possible jetting of a French drain and the other was a water pressure issue inside. All three men that came out were more than professional, kind and knowledgeable. They were honest and did not charge me for anything that didn't need done. The water pressure ended up being nothing to have to do anything with. The two men that came for the outside tried to jet the drain we thought was a French drain. They found out it was not and didn't even charge for that service. They also provided names for possible people to install one that is needed. It's rare you find a great reliable company let alone a local family one any more. I would recommend them to anyone looking for quality top notch service!

A Gentleman named Cam came out to replace a rotted kitchen drain stack in our basement. He knocked…read moreout the job in no time with no issues. Very polite and professional, and the price was fantastic. Look no further for drain diagnosis and repair, these folks are your solution.

Initially during the first phase, they were fantastic. If it was only based off that experience, I…read morewould've given them 5 stars. Very prompt, very friendly, hard-working. No problems. Once they had corrected the initial problem, I had plumbers fix the leak, and then this went back to them to fix ceilings, walls, etc. this is where things got murkier. It now became very hard to get anything scheduled, certain people would not return phone calls and if they did it was DAYS later. It was as if their bread/butter was what they did for the first part of our problem and then couldn't care less about the rest. Ultimately we ended up fixing the walls/ceiling ourselves. I can't say I would or would not recommend them. If you go with them, just be ready for at some point for there to be a break-down in communication and for you to be doing a lot of the calling/emailing them to get answers.

Had a leak in the ceiling above the shower. Plumber came in and suggested I contact Cleanup to…read moreperform a moisture test to see where the leak was coming from and how much it affected. Then the plumber will come back to fix after their assessment. Cleanup came out within a couple of hours, opened up the ceiling and properly disposed of all the soggy boards. They placed dehumidifier and fans to dry out the affected areas. They returned after 48 hours to check with the moisture instrument to make sure all was completely dry. Then all the equipment was removed from our home. All was completed in a timely matter. Communication was great thru every step. They always arrived on time. Great employees and a great company.

Rick and the other guy (I believe Zach!?) were amazing to work with. We called at around 5 pm…read moreneeding help because we had a funeral the next day and they were onsite by 6pm. They explained everything they were doing (because I had questions!) and made the process very easy. We had a bad smoke smell throughout the funeral home and now it smells better than ever. I would highly recommend your services to anyone in need. Thank you

This company is extremely reliable and goes above and beyond. Tim was super fast and easy to work…read morewith. We needed to dry out our cupboards after some water leaking and he made sure it happened right away. He coordinated with other companies to inspect the HVAC and electricity immediately. Most professional service representative I've met.

The team at Rainbow in Youngstown stands above the rest! Communication throughout the claim process…read moreis top notch. Any questions we had were met with prompt and thorough answers. I never felt as though I wasn't fully informed each step of the way. It's refreshing to see compassion and empathy when you are facing what seems to be a crisis. My home is clean, beautiful and like nothing ever happened. Thank you, THANK YOU! You have my loyalty as a customer!

Every time I try to get in touch with the person responsible for my claim, he or she, no longer…read moreworks there and no one returns my call. I even had the insurance company call them without any response. It wasn't a big job. They finished in less than 2 days. They hounded me until they got paid even though I had to wait for months after I had already paid half. And now for the last 3 months or more, I've been trying to get them to come back and make a repair that shouldn't have been necessary in the first place. But since they've already been paid, they aren't returning my calls or the insurance company's calls for that matter. Service was slow. Quality was shabby. Customer service has been nonexistent. I'm a senior citizen confined to a wheelchair and I can't even get a call back.