Thomas Kinkade Studios in Morgan Hills, CA has awful customer service. An in stock order placed a month before Christmas, arrived the day after Christmas. When the order was placed, I was told it would ship in 5 to 10 business days. After 10 business days, I was told 14 business days and I would be sent the tracking information. After 14 business days I reached out again and was connected with a nasty customer service rep. I was told it wasn't her fault that I was misinformed about shipping. Their shipping policy is not what I was told and there was nothing she could do about it because she was not in their shipping department. I was able to get in contact with who I was told was a supervisor who still could not tell me what the delay was since it was "picked" on December 12th. She told me she updated my order to next day air and it would ship on Wednesday, December 20th. It did not go out NDA. I reached out again and was told "I do not know why the shipping department did not send it Next Day Air, sorry." I will NEVER buy from this business again and I advise anyone looking for a timely shipment, look somewhere else! read more