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    Thomas David A III

    1.0 (1 review)
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    Services - Thomas David A III

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    7 years ago

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    Legacy Dental

    Legacy Dental

    (1 review)

    Wow.... Just... WOW! I called to schedule an appointment for a teeth cleaning. When scheduling the…read moreappointment I advised the employee that I had an appointment that afternoon in Dallas for my pregnancy and if they could not get me in that day that it was fine but to let me know so I could schedule it for the following week. The employee informed me that the appointment would be scheduled for 11 am that morning (2 hours from then) and that someone would call to verify my insurance information. 15 minutes before my appointment I arrived at the office to be told by the MANAGER that they did NOT schedule my appointment because they FORGOT to call and verify my insurance. How unprofessional and rude of them! Did they really expect me to schedule and appointment and just not show? Or do they find it acceptable to wait until a patient shows up to tell them they cannot be seen. I left FUMING. After further consideration I decided I wanted to complain about the lack of professionalism and customer service shown by this office to the supervisor of the facility. This was at about 11:30 am on a THURSDAY. I called several more times that day as well as the following day and was advised at each call that the supervisor was made aware of my call and would contact me shortly. FIVE days later the supervisor called and left me a voicemail that I refused to listen all the way through due to her making EXCUSES about how she could not take 5 minutes out of her day to address an upset customer. Upon calling the supervisor back she advised she did receive ALL of my messages but wanted to wait to call me from a business line and not her cell phone... Which she called me from that day. Once again, more excuses as to why poor customer service was given. I have no idea why this office decided to treat a patient as such but the lack of professionalism and customer service shown by not only the employee and manager of the central location but the SUPERVISOR as well has brought me to this point. JUST WOW!!!

    From the owner: Your comfort is our primary concern. From the moment you step into our office, you will feel…read morerelaxed and comfortable while we provide you with the highest quality of dentistry possible. The cornerstone of our practice philosophy is a genuine desire to help our patients achieve and maintain excellent dental health along with their dental objectives. Also, we are Kid-Friendly. Come and visit our free arcade and movie screening room. Here at Legacy Dental, we understand that coming to the dentist might be a challenging a experience for the little ones, so why not let them have some fun. No coins needed for this cool arcade! After you finish playing for free, sit down and enjoy a movie in our screening room.

    Thomas David A III - generaldentistry - Updated May 2026

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