They tell you a price and give you a dental plan then after you pay they switch they switch dental…read moreplans, the original dentists is not there any more. Then im not getting what was in the original plan and they want more money. You can't talk to dentists about what was discussed she is not there. I see a lot of co.plaints like this about them .The office manager is the rudest person ever. They won't even try to help.

Bad experience from the get go. I couldn't even understand the Asian guy who answered the phone…read more They were way too concerned with all the billing details instead of addressing the insane pain that I was in.

Had an amazing experience with this office!!…read more I just moved here from CA and hadn't been to the dentist in a year. Turns out i needed TWO root canals. I've been putting off my dental health for awhile but really needed the work done. The dental office staff was able to come up with an affordable payment plan and schedule me in immediately. Dr. House was amazing to work with. He made me feel comfortable, even when the procedure was pretty invasive. I spent 4 hours one visit and 5 hours another visit but the work was done, the crowns look beautiful and i have a much better idea of what encompasses a root canal. He also upgraded the original crown i chose, at no cost! Definitely a great experience and i will continue to bring my family to this office!!

Do not go here. They told me I had periodontal disease, that I needed a root canal, and that my…read moreinsurance covered essentially none of this. I went to a different dentist to get a second opinion, and not only was he confused at both of these assertions, but claimed that it was "extremely unethical," for someone to claim I had both of these issues and to propose north of $4,000 in UNNECESSARY dental care. Steer clear of here, they are not ethically sound.

Very good experience ... Dr Graves is so friendly, professional, and skilled - as are the other…read morestaff I encountered. They worked to find options and solutions for an older man with no insurance - very much appreciated !

Unfortunately, Mirror Lake Dentistry has been closed for quite some time like 6 months so my wife…read moreand I needed to find a new dentist. My life found this place. This place is like no other as it reminds me a mini mall but for dentist specialties. I went for a cleaning and x-rays. My appointment was around 7:30am and I was down out in 50 minutes which is not too bad. I wish I knew about the mini-arcade that they have in there, but then again I would be occupied and not want to have my appointment nor head to work. The only downside is they do make you fill out a lot of paperwork and it is on your phone which sometimes it makes it hard to fill out. I wish they have an option to send it through email and fill it on the computer as doing it over the phone can be tricky. Xrays was not too bad, they have this machine that does a 360 xray which was fun, they do the other x-rays which where they stick the film in your mouth and take a snapshot. It is not too bad, but that takes around 20 minutes. Then, they did my teeth cleaning which took around 15 minutes. I spent the other 10 minutes waiting to get my teeth clean and then 5 minutes for the dentist to come in and check out the teeth. Overall, I do not mind coming here for my future visit. Staff was nice and friendly and patient.

Knowledgeable, friendly, helpful staff. Clean and nicely designed offices…read more Forney Family Dentistry is an absolute gem and well worth my extended travel (I reside in Plano). I've never been so at ease in a dentist's office in my life. Dr. Crozby, herself, was amazing to work with. I look forward to future interactions with her and her wonderful staff.

I don't know how this place is even still in business. They are the biggest scam! research their…read morereviews and you will see what I'm talking about! I took my boys in there and was told one of them needed six fillings and one of them needed five. They also told me one of them needed a crown. I took them back to our old pediatric dentist for a second opinion, and it turns out that neither of them needed anything other than a cleaning. I don't know how this place gets away with stealing, lying, and scamming, but they are terrible! And it's been going on for years, it's a common topic of conversation in community forums.

DO NOT GO HERE In…read more2024, my appointment was cancelled without my knowledge. In May 2025, I had two extraction appointments scheduled. I was contacted while at work and told I had missed an appointment, but my actual appointment was the following day. Weeks later, I was informed the day before another appointment that it had been cancelled and I was being referred to a specialist. Months later, I was notified that my treatment could resume, and an appointment was scheduled six days later, but again, the day before the appointment, I was told my referral had expired. Today, I went in for a dental evaluation, and the office refused to allow me to see my dentist. I was told that the office would inform my care team, who referred me to them, that I need a specialist. I stated that I wanted to continue seeing the doctor and that I had already requested my referral be renewed by my Primary Care Team. I was then told they would call them directly. When I asked them to also inform my team that my appointments had been repeatedly cancelled without notifying me, I was told that I was not welcome and not to return. As a result, I am currently without care and must restart the referral process. These repeated last-minute cancellations, conflicting information, and being denied care disrupted my treatment and caused significant delays.

This review comes with mixed emotions. My experiences here have not all been bad…read more I was a patient at this office for over four years. My hygienist, Bev, is simply amazing, and I truly hate that I have to leave her. She is the reason I stayed as long as I did. Over the years, I have seen constant doctor turnover, which leads me to believe this is a training facility. Because of that, I strongly caution patients to be very careful about what procedures they have done here. What should have been a routine procedure was handled poorly. In my opinion, the doctor chose profit over doing what was right, which ultimately cost me more money and led to unnecessary additional work. While they did offer to correct the mistake, by that point I had completely lost trust in the team. To be clear, my main issue is not with the clinical staff, but specifically with Jenny, the office manager. Unfortunately, she lacks professionalism, maturity, leadership, critical‑thinking skills, and basic customer service and patient‑care abilities. It took 7-8 months to get even partial resolution to my issue, and somehow, I became labeled as "the problem." This stemmed from her inability to have difficult conversations or answer direct questions. It is disappointing to see leadership project their own professional shortcomings onto patients, turning the situation into victimization and labeling the customer as problematic instead of addressing the real issue. Do better and find a role that better suits your strengths--this behavior is a poor representation of the company. Overall, for simple maintenance and cleanings, the team does a great job and I would recommend them. However, for anything beyond basic care, I strongly suggest seeking treatment elsewhere. Danielle Jones

Just moved into the area and of course my root canal cover came off while I was eating. Do not know…read moreanyone in the area and thanks to a Facebook mom group I found this place. Not only were they able to fit me in ASAP, but they took great care of me. I am usually a nervous person but they made me feel so comfortable and just a good vibe all around. The place is clean and decorated very nicely. Price was also very reasonable. Glad I found a dentist

we started going there several years ago when Lindsey was there she left and when she left seems…read morelike it went down from there " it use to be kid friendly granddaughter loved going there to get a little gift after her cleaning " not any more not to mention they had to wait 30 minutes just to go back and get seated and then another 15 to wait in the hygienists she was busy going in and out in and out and didnt have everything she needed it was like she was unorganized so we will be taking our business somewhere else. when you make a appointment don't go last 19 minutes of waiting if you do then leave and it use to be all about the kids too not just adults and they blew that so it's a family dentistry but there knowledge of keeping patients coming back needs to be better !

Dr. Chava at the Forney Texas location is TERRIBLE! What a waste of time! DO NOT WASTE YOUR TIME…read more They say one thing on the phone to get you in and take payment up front and don't follow through.

They are just some beautiful workers. Thank you!! From the time you walk in and walk out, a person…read morecan't help but to feel welcomed and the professionalism is amazing. All great smiles!

Smooth procedures , very nice & caring people that seem like they genuinely want to help.read more

Avoid Ideal Dental; it's far from ideal! No one picks up…read morethe phone when you call. Tried multiple times. Randomly switch dentists and not give you the one you made the appointment for. Overcharge for basic x-rays. Refused to do any work unless you agree to deep cleaning first. No other dentist has required that. System is always down whenever you request paperwork. Will never return.

I love this place! The receptionist texted me recently to remind me it was time for my next…read morecleaning, and the appointment was scheduled for a few days later, all via text- so convenient! The atmosphere is 10/10. Cute reception area with comfy chairs, they use an iPad for check in, fancy x-Ray equipment, TVs on the ceiling so that you can watch Netflix while you're getting work done. There's also a huge TV in each little room which is where they show you your X-rays as well as the pictures they take of your teeth (I could do without that part, just because I don't want to see my teeth that big and close to me lol). They play good music on pandora through said TVs, and the music is louder than I've ever heard in a medical office, but it's a vibe! I loveee it because I hate awkward silence. Lastly, the Dentist is super friendly and talkative, she chats with the dental hygienist and I just listen and laugh and add a comment in here or there when my mouth isn't occupied lol. I've been here twice now and will continue to come back!

I really like this dental office, very friendly and knowledgeable. However, my last encounter a few…read moremonths ago I didn't particularly like. they contacted me several times to schedule a cleaning appt for my son stating it was time so I scheduled, I then scheduled myself as well as my other 2 daughters. My Son completed his appt and it went well but a few days later they contacted me stating my insurance was giving problems not covering one X-ray and to contact them. I did so and the insurance advised that a particular X-ray is only to be given annually which had the appt been scheduled 3 days later would have met the annual limit. The insurance advised that the dentist can not charge me the fee and this is their fault they didn't get clarity on the timeframes and they would have to eat the cost, advising me not to pay it. the dental office contacted me several times about payment and I advised them what I was told so instead of eating the cost they chose to no longer take me and my 4 children as patients. The fee was no were near the price of losing 4 customers.

i've been there a couple of times now, as has my husband. We always have a great experience with…read moreknowledgeable doctors and support staff.

I recently changed dentists and got my teeth cleaned by Dr. Nabiha Ahmed! She was so informative…read moreand helpful about dental hygiene and the questions I had. Not only did she throughly clean my teeth, but she also made sure I was always comfortable! The office is brand new and beautiful so that helped! Lastly, the staff is so friendly and sweet. Very happy with this experience