-DISHONEST - RUDE - UNPROFESSIONAL-…read more I only give one star reviews when the business fails to treat me like a human being. If you are polite, even if your product sucks, I'll give you at least 2 stars. As you can tell from my reviews and my rating distribution (https://www.yelp.com/user_details?userid=v1P1mFlnPjVTJredlhJuwg) - I *almost* never report negative experiences. I much prefer to use this forum to sing the praises of local businesses in hopes it helps them thrive. However, there are sometimes rare and extreme circumstances that make me break away from that mentality to use this venue as a warning to others (like being served raw chicken in a restaurant that won't make it right, or being blindsided by inexplicable personal attacks from a business manager, such as the case here.) Weeks back, I scheduled an appointment at SoHo Salon for my hair and nails for my pre-bachelorette party beauty treatment. Yesterday, two hours before my appointment, the technician (Tina) called and had to cancel; her vacation had run long. I was disappointed but understood. Things happen. She asked to reschedule. We rescheduled for this morning at 9:00, before the salon even opened. I moved around several other appointments and went on with my life. The last thing she said to me was "see you in the morning, thank you so much for your flexibility." This morning she did not show up, nor did she answer her cell phone. No one answered the Salon phone. I was disappointed, but not angry yet ; maybe she had an accident? Maybe she overslept; people make mistakes. I left a message on the salon voice mail, saying she missed our appointment and to please have a manager call me back. No one called me back. I continued calling throughout the day, at least 4-5 times, but did not leave additional messages. I wanted to talk to a manager because I knew a good, professional manager would have: (a) Acknowledged me. Because I am a human being who now had wasted hours of my time. (b) Apologized, because that's what professionals do when mistakes are made. The apology would them open the door for me to give them another try. (c) And most importantly, and the reason I kept calling back, a good, professional manager would have bent over backwards to fit me in for an appointment today, before my trip. No calls returned. On my call #4 or 5, someone did answer. The manager came on and was absolutely disgusting. I was very caught off guard. I had not been rude and I had no idea why he was so angry at me (unless they were screening their calls, and were frustrated I hadn't gone away yet?) ~ Manager Chaz said that she rented a booth from him and the missed appointment had nothing to do with him. To which I replied, "Sir, in all due respect, it does affect you. I hired her under your business name. When I go online and write about having a wonderful or terrible experience, that is on your business-" He hung up on me. Moments later, the owner called me. Told me that my appointment was in the calendar for next Wednesday, not today. To consider it cancelled. They didn't want my business. And HE hung up on me. I was even more confused. How did I misunderstand the words "See you tomorrow?" or the other words, "We will get it done before your trip on Thursday, so sorry I messed with your schedule."? Better still, how come the manager and owner were so angry at ME? I had done nothing but try to give them my business. And even if I screwed up in a way I don't see, how do they think it is okay to treat a fellow human being like that? I checked my email, and there was one from her, sent yesterday, confirming my appointment for this morning at 9am. I forwarded it to the manager... Still, no apology. So either the owner lied to me, or the woman who missed our appointment changed the schedule to cover her a** and lied to the owner. Either way, I had an appointment made weeks ago canceled and rescheduled, then a no-show, then no calls returned, then rudeness and hung up on, then called back to be hung up on again. These people are absolutely nuts. I am new in town and have been bouncing around trying to find a stylist I like; they just lost out on years of potential business. I am not upset Tina rescheduled. I am only a little annoyed she overslept and missed the appointment. But I am livid at the way I was treated in the fallout. In this situation, the manager took no responsibility at all and put the blame on his employee that he claims no longer works there. But despite the mistake of his worker, she is not the person who elevated this rectifiable situation with unprofessional and personal attacks - that was him. Yes, his employee didn't show up and then lied about it, but it is his responsibility as the manager to make the situation better for his clients. Instead, he made it much, much worse. Please, for the love of humanity, take your business elsewhere.

Really beautiful salon conveniently located at the 4 corners in Pittsford Village with great…read moreservice. Great deals on cut, color and keratin treatments. Chas Inzinna is a color expert and will NOT disappoint. I've been going to Chas for years and I always get compliments on my hair color. Allyn Dasta is also at Soho, and she offers permanent makeup including lips (full color and liner) and brows. Allyn is really great at what she does If you're considering permanent makeup, check out her website at http://www.beautifulpermanentmakeup.org Really great find it Pittsford, so definitely visit Soho!

sarah is AMAZING!!! my highlight was incredibly thorough and my hair is so soft. she talked to me…read morethe whole appointment and the products smelled amazing- the music was super nice and the whole salon was clean. i love sarah and will be back!!

This is a great hair salon. Very established and experienced. Capable of actually styling hair so…read moreit looks good even if it's nasty outside. You are greeted with tea or coffee and friendly faces. You won't be disappointed.

I asked for a blonde balayage over blue hair dye, a near impossible request. Erica was amazing. She…read moreexceeded my expectations with ease and in a timely manner. She is excellent company & offered me coffee while my color set. The salon itself is beautiful and clean, and they have a wide range of quality hair products available to buy. Definitely check them out!

Susan is great!! She listens to what you want, advises you! She has been doing hair for quite…read moresome time and used to own her own salon! She knows the latest styles and what will look good on you. Shes a color expert because she had worked with the best in this industry!

I've gone to Julianna Salon three times and have loved my experience each time! It is always clean,…read morethe aesthetic is pleasing to the eye, and the workers are always pleasant and professional. It is convenient to schedule appointments on their website (super user-friendly on my phone!) I usually schedule my appointments very last minute bc of my busy schedule, so the people who have done my hair are: Dallas, Yeisly, and Jaden. They were very kind and nice to talk to. I always left feeling happy with my hair color/cut. I also had my 11 year old daughter have her hair cut here and it was beautiful! I plan to come back. I'm glad it's so close to my home. Thank you to Julianna Salon!

Highly recommend! We go to Kaleigh who does a great pixie cut on my wavy hair, and vivid color and…read morecut on my daughter who has a whole lot of hair.

Wonderful salon and excellent staff! Everyone is friendly and knowledgeable in their craft. You…read morewill leave feeling confident and loving your hair! 10/10 recommend!

Neil, the only barber, does amazing work. He really knows his clients and works with you to find…read moretimes that work with busy schedules. He is highly skilled and you can see that he clearly knows what he's doing. I've never had a bad haircut from him and my hair always look great when I leave. I highly suggest Neil if you're looking for a barber who knows the skill of a great fade and is also a really nice guy.

I had the pleasure of the MINT experience today. I am a Black female who has been natural for the…read morepast 13 years. I have recently been very frustrated with my hair, because it is always frizzy, it never has a consistent pattern, and it has started to shed a lot. Out of frustration, I did a massive google search, and I lucked up and found this wonderful salon. After reading the reviews, I was more than happy to drive the 1hr + from Buffalo to have an expert finally help me! The website had me a little nervous- once I saw that most hair cuts were done dry, but no worries... Every consultation is customized to YOU! Jen Fowler, my wonderful, amazing, nice, super sweet, and caring hair stylist customized my MINT experience and did it with poise and reassurance. I trusted her from the moment that she greeted me, and she definitely did not disappoint! She did my process "in reverse" as she clarified, conditioned, maintained my frizz, drye'ed, then diffused my hair prior to doing any dramatic chop. Once we both saw the AMAZING results from her expert hands and the failsafe product (deva curl- she described every product and its use throughout the appointment), we realized that my hair wasn't damaged at all. It was just yearning for some TLC. I HAVE NEVER had curls so well defined and luscious! I could just tell that she (and everyone else at the salon) really cares about hair health, maintenance, and client satisfaction. Luckily, they have the product for sale in the salon (I HAD to make a purchase)! I tested the hair this evening with a 2 mile jog. I had a very loose ponytail- and to my surprise, and this has NEVER happened- I had no frizz and once I took the pony out, my curls still looked GORGEOUS! I highly recommend this gem of a salon!!!

So I low-key was stalking Jordan on Insta and stumbled on mint. Checked out some photos, saw the…read morenew client deal where you get tips on how to style and I tried it. It was AMAZING. Please come if you are struggling rocking your natural curls. The mint cut comes with a dry cut, then a wash where they show you how to wash and start to style your hair, explaining it all step by step. It takes about 1.5-2 hours and is worth every second and dollar. Disregard the bad reviews, it is worth it. I feel so pretty now!

Like so many things labeled "fusion" out there, Fusion Salon tends to do American much better than…read morethey do ethnic. Recalling the fondness my most fashionable (White) friend from college had for this place, I came to this place in August 2010. I had just received an iffy haircut from a cheap Asian hairdresser in Swillberg with rudimentary texturizing and fading skills and I wanted something a step above the standard 15-minute haircut. I figured if anyone could cut my difficult hair well, it would be these guys. At first glance, Fusion was all I had ever dreamed of in a salon. They had comfortable chairs and an extensive magazine collection in the waiting area, Vampire Weekend and other cool indie tunes pumping from the speakers, local art on the walls, and Harney & Sons tea in the pantry. The massive leather barber's chair in which I sat to get my haircut was even more comfortable than the chairs in the waiting room and a peppermint facial massage and hot towel treatment came with every haircut. At $30 plus tip, the price was a little steep, but I loved everything about this place. Except my haircuts. While Jes gave me decent, fashion-forward haircuts when I first started going there, it was never exactly what I asked for and I found more and more wrong with the end results as time went on. After about 5 months, I began noticing unevenness (I'm talking 1/2 inch difference from left to right sides) and my fade soon began to resemble a bowl cut. Admittedly, I have two large protrusions of bone on both sides of my head and my Asian hair is ultra straight, but over the years, I have discovered that these things could be compensated for by cutting my hair to a certain shape, rather than cutting it based on how it might look in a couple of weeks or how you believe my hair might eventually fall. Asian hair doesn't fall. Like a bad relationship, I continued going to Fusion probably much longer than I should have because I was comfortable. I liked the people who worked there, I liked the atmosphere, and the haircuts were satisfactory, at times. I knew how difficult it was for me to find someone who could actually cut my hair and I had tremendous anxiety when thinking about searching for a new salon. But I had to break it off. I'm not saying that Fusion Salon isn't a good place to get your haircut. I'm sure if I were a White woman looking to update her look or a White man asking for something easy, I'd probably still go here every three to four weeks. Unfortunately, I don't fall into either of these categories.

Free drinks, a scalp massage, hot towels... sorry, where was I?…read more Going to Fusion is a fun and relaxing experience. The atmosphere is chill and hip, the staff focused and talented. I've seen Nico many times and he always helps me figure out the right cut, gives me ways to style it, and really puts in extra care, thought, and time. Some of my friends go to Andrea, and I've heard amazing things about Jes. These guys are top notch! A little on the pricey side (depends on who you see) but ask about student discounts.

I did a review 12 years ago and it's still the best salon I have ever been too. Jen is a rock…read morestar!! It's not just hair it's like a spa, nails feet microblade eyebrows. Plan a pamper day. So worth it.

This place is walking distance from my job. All I needed was some gel color taken off of my natural…read morenails. I walked in. It's pretty busy, but nothing wild. I stood at the front desk for 5 minutes ... not a single stylist said anything to greet me. They all saw me and said nothing. I then sat down thinking ok, I'll wait until someone comes up. 2 stylists were done with their clients, came to the front desk, took care of them, and went back to their chairs. They saw me and didn't say a thing. If this place doesn't take walk-ins, they need a sign that says so. If they DO take walk-ins, then their customer service absolutely sucks. No matter what kind of business it is, a greeting of every customer walking through that door is normal. 15 minutes of time wasted just sitting there. Glad I didn't waste my money on a business with horrible customer service.