Last week Nick came out to my house to do my Bi--annual service on both of my heating and A/C…read moresystems. I've had many techs come out to my house over the years but Nick was one of most professional and knowledgeable techs I have seen. Extremely friendly, knew what he was doing and took the time to explain things where it made sense. I was actually going to go with another company for my next years annual contract but after meeting Nick and watching him go about his job, I'm staying with White Glove. You might find a few companies cheaper than White Glove but by sticking with them, I know I'm getting my monies worth. Thanks Nick for your professionalism and your work ethic. I wish there were more guys like you out there.

Right on time. Polite and friendly. Fully explained the situation and the solution, presented the…read moreprice, did the work, and was gone. This has got to be as good as it gets in plumbing service, and I'm certainly going to hold onto that number. Highly recommended.

Shortly after leaving this review I was contacted by the owner of Advanced Plumbing. I'm changing…read moremy review because of their amazing customer service and their dedication to their customers being happy. He explained to me how my service was guaranteed for a year and that they'd gladly come by to replace my toilet for the new one of purchased at no cost. They showed up on time, kept me updated throughout the day and finished the job quickly. Now I have a new functioning toilet so thank you! Re-update They misquoted me on the replacement of the 2nd toilet which I had them do at the same time as the other I had issues with. (told me it would be $120-130 and the other one was free of charge) and now charging me $248. Also the bathroom smells SO BAD now. It smells like sewer water.

do yourself a favor and steer clear of this company! not only does the never answer the phone but…read morethey tried to rack up charges on you that are unnecessary and will ignore your questions and calls intentionally so that they can continue to add late fees to your bill. Apart from that, they have absolutely no idea what they're doing and the owner , justin , has absolutely no idea how to run his company. They will have to come back five times to fix the same issue because they don't take enough time or care to fix it right the first time and they overcharge you crazy amounts!! WORST RAN COMPANY IVE EVER SEEN. All they care about is how much they can get out of you.. sad.

The service went well, and my toilet is not running all the time. I did have a brand new float and…read morevalve still in the box but he could not get it to work so I was charged another hundred dollars for him to install the one he had on the truck.

The 9 Yards team did an amazing job. We have been dealing with clogs and smell issues related to…read moreour main drain line on and off for several years. The 9 Yards owner and team were very polite, friendly, and professional from the beginning to end of this project. They listened to my concerns, diagnosed the problem, took their time to come up with a solid plan and estimate, and got the job done. They replaced my whole main drain line and went above and beyond to keep the area clean. I highly recommend them.

Ed was luckily for me available very quickly. He was one of the most thorough contractors I've ever…read moredealt with regardless of the trade. He explained his work, gave a fair price and left no trace he had been there. I'd highly recommend him for service work.

Agreed to install a grinder pump station on contract took $6,000 dollars and skipped out on the job…read moreand will not return a call or text. Scammer.

I was extremely pleased with the exceptional service that I received from Woodfin on August 5,…read more2026. Taylor Surkees performed an outstanding job as he methodically conducted the preventative maintenance process on my AC system. His professionalism, engaging demeanor, and expertise was astounding. Thanks so much for assigning this knowledgeable young man to complete the service.

I had my hot water tank drained and flushed. This consisted of the technician attaching a hose to…read morethe tank, letting the water drain in the yard while he sat in his car. For this I was charged $450.00.

Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.

Chris saved the day for us. We had a terrible toilet leak that started coming through our dining…read moreroom ceiling in a house that we just bought. He came out on a Saturday morning and stopped the leak and discovered that the previous owner did a ridiculous job installing the toilet which was causing the problem. He stopped the leak immediately and returned on Monday to install a new toilet. We were obviously very upset that this happened and he made us feel much better and did a great job quickly diagnosing and fixing the job.

Probably one of the worst experiences ever, and this is coming from a General Contractor with over…read more40 years in the business. I asked for a quote to have our under slab plumbing camera & a schematic drawn of the under slab plumbing, so we can start composing MEP drawings. This was to include a point on this hand drawn drawing for where the water main enters the suite, as well as gas. The first visit I DID NOT request anyone to come out. I asked for a quote & they insisted/scheduled a site visit. When they arrived, nobody was there to give them access, because I never asked for service. But even the service tech, Adam, was wondering what he was doing there. So, he quoted me over the phone for $399 without accessing. I got this approved through my client. I then called and scheduled the service for 8am to 12pm the follow day. Immediately, I reached out to the landlord but was not able to reach her. The morning of the service, I started calling others to see if anyone had the lockbox code. The service tech then arrived but went to the wrong location. By the time he arrived to the correct location, we were just working on getting the lock box code. But that's when Jodi called me from RotoRooter & was extremely rude and belligerent. Like really rude. I ended up hanging up on her because I had a call coming in with the lock box code. That is when I found out that the landlord's mom passed away that night & that was why she was not available to speak. Again.......5 minute delay on access. I called Jodi back while I had the landlord and my client on speaker, which my whole office witnessed this. I gave Jodi the lockbox code & explained that her mom passed away, which was why she was not commutative. Jodi said "Im sorry to hear that (with an attitude) but the world doesn't stop because her mom passed away." The landlord hung up. Then Jodi continued to belittle me for no reason, calling us names, cursing, and demanding respect (when that is all we were giving her). Later on I asked to speak with the manager Rick Letterman. When he called me back, without saying it, he basically said that we were at fault & the reason Jodi was 'frustrated'. No accountability for terrible customer service whatsoever. Well, he then told me that I needed to settle up on the bill, because I told him that I was done talking to him & that obviously customer service & common respect is not something RotoRooter cares about. The total went up by 2x the original cost. Well, I asked him where my drawing was, as well as the cameras footage and findings from the camera. He said that this price didn''t include a hand-sketched drawing. I told him that was my original quote request. But he then claimed that I never asked for this (When I asked on the first call to request a quote, then again when I spoke to the field tech, then again confirming if this price was for camera footage & a drawing, then again when scheduling, then again when the Adam was on site yesterday). I told him that this was the whole premise behind the service call to begin with; I asked for a drawing. That's why you went out there. Now you are billing me for over 2x what I was originally quoted with nothing to show for it???? He then ended the phone call. Now I am out a month of dealing with this joke of a firm. I should've just called DAB Plumbing from the start, which is the preferred vendor we work with in the Richmond area. We went with RotoRooter, because a rep from Flynn Group asked us to use RotoRooter. But after yesterday, Flynn Group said they are removing RotoRooter from their vendor list & so are we. Absolutely terrible company, with some of the worst customer service I have ever experienced. Use DAB Plumbing. Great people over there. Way better than the despicable woman, Jodi, in the office & Rick Letterman (which I am sure the two are either married or dating with how he defended her obviously wrong conduct. I had 7 people witness both phone calls & all 7 were in disbelief of how we were treated, as well as the lack of followthrough on the original contract agreement. Use DAB. Not these guys.

Update: 10/9/2025. I had an issue with my toilet as it wouldn't stop filling. Harry kept his…read morepromise to help with my future plumbing needs. He squeezed me in his schedule and updated me the day of service multiple times concerning his arrival. He is honest, kind, professional and VERY knowledgeable! He also has the most reasonable prices I have EVER seen for a plumber. I couldn't give him a higher recommendation. I'm recommending him to everyone in the Harper's mill area where I live. So grateful we found him. Below review from 7/2025 I have never left a 5 star review from only talking to a business owner, but please read on. I left Harry a detailed message about a couple of toilets in my 4 year old home leaking from tank to bowl. I thought maybe the flapper, but when it happened to an upstairs & downstairs toilet around the same time, I panicked & thought it was maybe a plumbing system issue. Harry called me back promptly & let me know right up front that he was fully booked until August. But he also eased my mind by reminding me that the toilets were all put in at the same time, so more than one could have components wearing out at the same time. Since I only had leaking to the bowl, I changed the flappers & now they both work great! Even though he was very busy, he took the time to call me back. Even though he was booked until August, he listened to what I said. Granted he didn't try to diagnose over the phone, but his common sense, honest approach prevented me from calling another company for an emergency that I didn't have. He was right. I had two toilets with faulty equipment at the same time..a coincidence! I would highly recommend Harry; he is busy for a reason. I would schedule with him in the future if I needed a plumber.

Couldn't get an appt. for at least 2 weeks. He was very responsive to my texts but unfortunately I…read morehad no hot water and needed a new water heater.

Our gas was shut off by the city following a leak. Plumber Near Me had some of the earliest…read moreavailability to address the leak, and sent out Tyler to diagnose and repair the problem. Tyler was great! He accommodated some specific requests of mine, took pictures of the issue, walked me through the process, and repaired it within 24 hours. Tyler went above and beyond in his responsiveness during and even after his job; answering post-repair questions I had and providing me with information I needed to give the city. The cost of the repair seemed high, but given the circumstances, I could not obtain other quotes so I have to assume it was fair. Overall, I am pleased with the interactions I had with Tyler and the work he completed!

Made matters worst $600.00 to make a very big mess $ 980.00 to pay for repairs ! Beware people !!read more

Nathan did an outstanding job installing our kitchen faucet. He let us know exactly what he was…read moredoing and had the job done in about an hour. He was professional and friendly. We highly recommend him for your plumbing needs.

Flush Masters are highly recommended by us. These guys know what they're doing and they did a great…read morejob for us. They replaced our old toilet (even went and bought it for us) and replaced our main line from the house to the septic tank. They fixed us up great. Thanks Nathan and helper, we are very happy customers! We know who to call for plumbing problems and will recommend you to our family and friends. Robert and Lynette Clay