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    Thomas A Taylor, DDS

    3.5 (4 reviews)
    Closed Closed

    Services - Thomas A Taylor, DDS

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Teeth cleaning

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    Lapalco Family Dental

    Lapalco Family Dental

    4.3(7 reviews)
    0.3 mi

    I'm leaving this review due to ongoing communication and billing issues that are leading me to…read moreswitch dental offices. I was originally told my implant process could be handled in-house. After months of waiting for follow-up regarding the specialist portion, I was ultimately referred out. When it was time to coordinate the crown placement, there did not appear to be communication between this office and my oral surgeon's office. I was already in the dental chair and numbed, and I then spent about an hour trying to reach the oral surgeon's office so the next steps could move forward. I also knew from the beginning that this office does not accept secondary insurance, but I disagree with that policy because my primary and secondary coverage together are designed to cover the full balance. I have strong dental insurance and have not had unexpected bills with prior providers. With this office, I received a call and was told I needed to pay $500+ and that I had a deductible related to a pre-authorization submitted for work this year. That was unexpected, and I did not receive a clear explanation that resolved my concerns. There are CareCredit advertisements in the office, and while financing may help some patients, it was frustrating to see financing promoted while secondary insurance is not accepted, especially when secondary coverage is a standard way many patients pay for care without taking on debt. When I said I would be seeking another dentist, the response I received was "I don't blame you," which did not feel professional or helpful. Lastly, I had a filling done about a month ago and I've had pain since then. I'll be having it evaluated by another provider. I hope the practice improves communication, coordination with specialists, and clarity around costs and insurance.

    Good experience and customer service. The technician have a positive vibes and thorough knowledge…read moreof procedure and empathy for patient.

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    Lapalco Family Dental
    Lapalco Family Dental
    Lapalco Family Dental - Feeling Great, as I prepare for treatment.

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    Feeling Great, as I prepare for treatment.

    Audubon Dental Group

    Audubon Dental Group

    4.3(172 reviews)
    3.5 miAudubon

    Had to go for some preventative fillings-two actually. Guess I'm somewhat resistant to numbing…read moreagents so that part took about 20 minutes. Two fillings DONE in 25! I was in the office for exactly 45 minutes!? What?! They are THE BEST. THE BEST! Asked for their super soft toothbrushes and the lady gave me THREE! When was the last time you looked forward to a dental appointment? I certainly do. :)

    The dentists did an excellent job on a complicated procedure but my experience with the front…read moreoffice has been horrible over the years. I was given a bill for $700+ and was told (rudely) that my insurance wouldn't cover the procedure. I contacted my insurer directly and my actual bill amounted to $50. This was only one of many unpleasant interactions with the office. Their manner in dealing with patients over insurance payments, appointments, etc. is so unhelpful and the information provided is full of mistakes. In addition, my new dentist's front office staff mentioned they have had contentious exchanges over obtaining patient records. I understand someone having a bad day, but this is an ongoing problem in their office. I want to believe the managing dentist is not aware of how some of the front office staff treat patients and . If they were aware, I would think they would provide their personnel with training in customer relations. I will not be back.

    Photos
    Audubon Dental Group - Dr. Tony Hammack DDS

    Dr. Tony Hammack DDS

    Audubon Dental Group - Our owner and general dentist, Dr. Kristopher Rappold

    Our owner and general dentist, Dr. Kristopher Rappold

    Audubon Dental Group - The team at Audubon Dental Group

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    The team at Audubon Dental Group

    Thomas A Taylor, DDS - generaldentistry - Updated May 2026

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