Extremely disappointed with the predatory business practices and unprofessional behavior at this location. A woman named Karen, who apparently is the regional manager, called my significant other and was incredibly rude, insulting, and condescending over the phone, even using condescending terms like "sweetheart" while trying to scare her. She claimed a basic cleaning wasn't possible because of "gum disease" and threw out scare tactics about her teeth falling out to push an expensive deep cleaning. I called the Ames Boulevard office directly to confirm this diagnosis, only to find out she has never actually been diagnosed with gum disease. It is completely unacceptable for management to fabricate medical information and use scare tactics just to upcharge patients and hit financial quotas. Because of this shady behavior and awful customer service, we will be taking our business to another dentist. Avoid this place if you don't want to be scammed. read more

I've been going to this exceptional dental clinic for years! The reason I keep coming back is their outstanding service and expertise. They have excellent customer service and really know what they're doing. I always feel valued as a patient, and I appreciate how they take the time to explain everything to me. I go every six months for my checkup and cleaning. Mai is my dental hygienist, and she is the best. I highly recommend this place. read more

Exceptional Dental - Marrero - Cosmetic Dentists Near Me - Marrero, Louisiana

Scam where they find out insurance coverage. If the coverage is there the old crown is removed and replaced regardless of condition.

Had a bad experience the first time but the second time some was professional and great customer service.

receptionist was rude. Schedule an appointment and got canceled for no reason horrible worst been.

Very disappointed with this place. They make their own crowns in office and if you've had a crown before you know your mouth is completely numb, so when this Doctor put the crown on me and told me to bite down my other molar cracked I heard it, and this was because the one they made didn't fit!! He told me that nothing happened, that the sound was "normal" and a few weeks later I had to go see someone else because I had pain in that same molar, and guess what??? The molar next to it did crack and a piece of cracked tooth was lodged into my gums causing the pain every time I ate. I paid cash to receive my services and they were not worth it. I would never go back to this place or recommend it to anyone.... read more

Went to Exceptional Dental at 2521 Ames in Marrero today for the first time. I am very impressed. I hate going to the dentist and since my regular dentist retired I've been putting off going. Been a long time since I had my teeth checked. Lots have changed. Very high tech. Everybody was professional and friendly. The X-ray tech was great, and you could tell she knew what she was doing. Really like the doctor. She told me everything I needed to know. Place is very clean and professional looking. Really glad I went there. Left a message online about needing an appointment Friday night and they called Monday morning and I had an appointment a couple hours later. I left online request at other dentist and never heard back. They fit me in for everything I needed and even made time for a cleaning. Really glad I went. I would definitely recommend Exceptional Dental. Plus it's easy to get to and lots of parking. read more

This office claimed that my insurance didn't pay for a cleaning and wouldn't cover anything for most fillings and a partial denture when, in fact, it would cover 80%. I'm glad I got a copy of the treatment plan before scheduling so I could look up my coverage. If you go here, make sure you check your coverage before agreeing to pay anything!! read more

Doctors seem good however they are very misleading on the amount you have to pay. I was told that I would only pay a certain amount for a service and then got a surprise bill to pay more. I asked multiple staff about my payment and even talk to them the day of my appointment to make sure I would only have to pay what I was originally told. They all confirmed that amount was correct. A month later, I get another bill. When I called to ask what was going on their excuse we only give estimates. If that is true then that is what I should have be told each time. I would have never done the service knowing I had to pay so much. Every dime counts in this climate we're in. If a business can't actually tell you what amount that service will actually be, that is a problem. I don't recommend this business. I don't appreciate being mislead and paying more than was discussed multiple times. Good Denist but that is overshadowed by bad business. I recommend you use a company that is honest, which is not Exceptional Dentist of Ames. read more

Dr Kim Do it's awesome . She's caring and very honest dr . The front desk have a receptionist name Linda . She's not nice and just want to take patient money . She's careless of what they are telling her . I transfer my family there because of DR Do , but a bit annoy by that receptionist attitude every time I'm there . 5 stars for Dr Do , 3 stars for the front desk . read more

Horrible service. Paid for a root canal it was done incorrect. Went got second opinion was told did not do root canal deep enough. To fix the problem and correct it. I already paid. Plus i paid for crown for same tooth that I never got. This place been milking me out money for the same tooth. Unprofessional. T​​he dentist is never there. You complain you get the run around. They talk to you like they are right about everything. Been in pain 2 weeks. There answer is to pull tooth. Other 2nd opinion said tooth can be saved. They took my money for poor work and a crown i never got. One big scam. I see why they have alot of complaints. Soon as they get bad reviews the delete it. This place should be closed down. They mislead everyone. The manager thinks she knows everything. Rude. Never answers phone. Never in office. Horrible place. I just want my money back on the crown I paid for so I can go to a professional dentist. This place is trash. It's been excuse after excuse. read more

Bad experience for me. Only offered one option of treatment which was not what I scheduled for and when I inquired why I was told because of my age and cost. I'm in my early 40's and the cost was not an object so I do not understand why it should affect my dental plan. Took almost two hours and nothing but X-rays were done. I left disappointed and a bit insulted. Also the steps to the entrance and exit are extremely steep and narrow. Not for me. read more

I went in as an emergency patient with excruciating jaw pain, on the same level as a dry socket. They didn't do much of anything for the pain, other than give me antibiotics, a mouthwash that doesn't work, and a painkiller that is basically like using a single fire extinguisher on a 5-alarm blaze. The staff are professional and efficient, but missing the personal touch I get from my regular dentist. I will definitely be going somewhere else should another emergency arise and my regular dentist is out of town. read more

they also will charge your credit card w/o sending you an invoice bill.

I bought a Groupon for full x-rays, an exam, and a cleaning and I walked out as happy as I've ever been with a dentist. Everyone that works there, from the lady that did my x-rays, to the hygienist, to the dentist himself (Dr. Ross Quartano) was cheerful and professional. The office itself is in a sketchy area, but once you get inside, the office itself is modern, well decorated, and clean. Plus they offer complimentary beverages and plenty of magazines while you wait. Once inside the exam rooms (with fully modern equipment, so much better than my small town family dentist I used to go to...), you are offered a heated neck wrap AND there is a TV over the exam chair for you to watch while your teeth are being cleaned or examined. Awesome. Best of all? The sweet receptionist let me know about their program for people without dental insurance: $150 for a year of two cleanings, unlimited exams, unlimited x-rays, plus more stuff PLUS a 10-20% discount on all dental procedures. She kindly informed me that since I had already paid the $50 for the Groupon, that it would only cost me $100 for the plan, so obviously I said hell yes, because we all know how expensive dental care can be for those of us without insurance. I also needed to get a small cavity filled, for which they quoted me about $200 (this is after my 20% discount) for a composite resin filling, which seems to be pretty average. I am very satisfied and happy that I have found them! read more

Clean place .... Very high tech with everything! I just hate how much they call you after I told them I moved to California. I also was told I had more cavities than I actually had. I went to dr. Lots who is very honest on metatire road and had one out of the ten they said I had... Which they just needed to be watched not filled. I had almost filled them with them and they keep calling me about it. Even when I was leaving from my cleaning one of the dentist came by me saying putting off the inevitable. Ridiculous scam artist. Trying to steal money from me tht wasn't necessary. So for a cleaning using a groupon to me is only worth it but for anything else NO! read more

Just like Amanda, I bought the Groupon for a free exam, cleaning, and x-rays for $49. I desperately needed to get my teeth cleaned, and figured that even if it turned out to be a sketchy dentists' office, at least it was cheap. So when I walked in today, I wasn't expecting very much, just hoping I'd get halfway decent service. But wow - this visit was not at all what I expected! The office is decorated very nicely, has multiple exam spaces and plenty of employees, and everyone was so nice. I've been to a number of dentists' offices in my life, and this one is the best I've been to so far. Favorite parts of this visit: 1) Minimum wait time - my appointment was for 12:45pm and I only waited about 5 minutes before someone came to take me back to the exam room. 2) Clean, comfortable & modern interiors - I'm not rich by any means, which translates to visiting a lot of sketchy, crappy-looking doctors' offices in my lifetime. I wouldn't be surprised if these guys hired an interior designer to advise them on setting up proper traffic flow and suggest colors and finishes - it was a very welcoming space. 3) Sweet staff - everyone was so nice, and went out of their way to make me comfortable. I'm terrible with names and can't remember the dentist's name, but he had a great "bedside manner" and had me laughing in no time. 4) Perks! When the hygienist offered me a "neck wrap" I thought she meant the little bib they put on before they scrub your teeth. Instead, she brought me a heated neck cushion - what!?! There were also TVs everywhere in the office, including one in front of the chair and one on the ceiling, so that when your chair is leaned back, you can watch TV. Bonus for having subtitles on. 5) Dental Plan - they have this great plan that's only $149, that allows you to get two free cleanings, and all the x-rays and exams you want, plus emergency care and a percentage off of all extra treatments. I got an additional fluoride treatment and got 20% off. 6) Swag - Free full-sized Oral B toothbrush, and travel-sized Crest Pro Health products, all in a great travel bag perfect for work. Yeah, I know all dentists give you a toothbrush, but this is the best set of freebies I've ever gotten. 7) They're full service. The website isn't entirely clear on this, but they do it all - regular dentistry, endodontics, orthodontics, and cosmetic dentistry, all of which are covered in their dental plan. I'm heading back for an orthodontics consultation next month, and couldn't be happier! read more

I bought a Groupon as past two reviews back in July 2013 and went for a dental exam. They told me I needed 3 filings and would cost me about $400 for all 3. I figured it was really expensive due to not having insurance. I loved the staff and facility. Everyone were wonderful. However, I got dental insurance about 3 months ago and Expentional is not in my network so I went to a different group. After talking with them I had no cavities that needed to be filed just needed to watch one tooth. I had heard that if you used a groupon the dental office would get you back in for some unneccessary procedures to make their money back. When I found this out I was highly disappointed that a dentist would lie. Luckly I didn't get those fillings from Expentional. read more

Exceptional Dental is true to there name. Everyone is really helpful, and friendly. They work with you financially and make sure you are comfortable. Skill wise, they know what they are doing. I got wisdom teeth pulled and fillings done, as well as cleanings. They were very professional throughout all procedures. Highly recommend. I had a dry socket, cause I didn't really follow the instructions too carefully. I called on Sunday Afternoon, and was able to talk to the Doctor, and they were really helpful with the appoinments as well. read more

My experience at Exceptional Dental was outstanding. The staff was friendly and professional. My research paid off and I made the right choice. read more

Just moved to the area and was looking for a dentist. One day I received a mailing with coupons from Exceptional Dental. So I started researching them and found plenty of great reviews. So I booked an appointment in Marrero and have enjoyed the experience very much. The entire staff is very professional and very friendly. I have been talking to co-workers about going here. Dr. DeVille is an artist! read more

I highly recommend Exceptional Dental! Dr. Do and the front office stall are great. I'm always greeted by frindly smiles as soon as I walk through the door. My last wait time was about two minutes. read more