We went with a group of 8 at about 6pm on a Saturday. We were seated promptly. We ordered drinks at the bar while they were setting up our table. Two of us ordered old-fashioneds. Positive start as they started muddling the ingredients. We will overlook the attempt to muddle after adding ice. Consider it dinner and a show.
We ordered various meals from the menu. Cold baked potatoes and ice cold vegetable medley. We stopped another waitress, who we believe could be the owner, to replace two of our potatoes. She promptly replaced them and briefly apologized.
Our waitress took the sour cream off my plate without explanation. When I asked for sour cream I was informed that they were out of sour cream. There was no attempt to rectify, like offer another potato choice, etc. All I received was an explanation that it was her first day and she did not get any training. Since the food did not seem to be delayed, I am not sure why we needed to get this explanation. I am not quite sure why any employee is justified airing grievances with a customer.
After sitting with empty drinks for over 15 minutes we became impatient and went to the bar ourselves to get more drinks. Since this was our night out, poor service and lack of attentiveness left a good chunk of revenue sit in empty glasses of ice cubes.
The prime rib and scallops were very good. Too bad the rest of the experience was so horrible.
While there we watched two parties sit down and leave without being serviced. This all in a dining room which wasn't barely over half full.
Overall, there were too many bad aspects to blame this on one inexperinced, bad waitress. Certainly cold baked potatoes and running out os sour cream is not typically a watress's fault.
This place has changed hands a few times in the recent past. Unfortunately this appears to be another short-lived existence in a wonderful location. Good luck to the next owners. We will not be back until this changes hands again. read more