Great service. They take walk ins. Very friendly. A little cheaper if you bring cash. Will be back…read moreagain.

I went here a couple times at the beginning of my waxing journey. I got multiple brazilians (4-5)…read moreand finally decided the student price wasn't worth the experience and I'd rather spend a little more money for some customer service and quality. Yes waxing is painful, but this seemed like the goal was to get me in and out in 10 minutes or less. It seemed like there was no consideration for my comfort. On top of that, I left every waxing with bruises (which can happen if you're not hydrated) but also burns and raw skin patches that took a long time to heal fully. Any complaints I made, I was told to purchase something from their extensive line of pre and post care ointments and products, and that the wax was kept at a regulated temperatures. I just think customer care wasn't prioritized and it wasn't a great experience.

Had my first facial at Skintopia.... This place is beautiful, and so relaxing!!! TESSA was amazing,…read moreand had the most incredible touch that transformed my skin from dull and dry to quenched, soft, and supple again. I would highly recommend this place to anyone looking for a fantastic facial, and relaxing experience!

I can't begin to express the extent of my love for this place. I started going to Skintopia over 9…read moreYEARS ago, so this re-review is long overdue. Skintopia is more than just a spa. Skintopia is a haven for all those who are weary/hairy/dry-skinned...WHATEVER you need, my girl Christina will hook you up. Facials, waxes, eyelashes, makeup, she does it all! I literally drive from Syracuse to Rochester every 8 weeks because I trust no one else with my Brazilian! 2 times in my life I went elsewhere and let me tell you, I'll make the drive to Skintopia now. Make an appointment, stop by, relax to the music, soft beds, heated towels, wonderful service, delicious complementary tea, and great company. You'll be hooked!!

I have been going to this salon ever since it has opened. In the beginning the customer service was…read morea 10. Always greeted with a smile and a complimentary hand, arm, and back massage with every manicure. They even bent over backwards to expand their powder dip inventory. However, fast forward 2 years, and the customer service has significantly declined. Every time I come out of there I am less than thrilled with the shape of my nails. When I finally spoke up I was told that the nail shape (that I already had) I requested (I found out it's called skinny coffin) is a $5 upcharge. That's on top of the already $5-10 (depending on service) increase in their prices over the last two months. The nail tech did a poor job with this nail shape. They no longer give the complimentary back massage and give a maybe 2 second hand massage. Finally after I paid and I gave a less than amazing tip, the girl questioned why so little. I'm rating 3 stars because not every employee is this rude and inept at their job. It is a very clean environment. However, it is upsetting how much their customer service has gone downhill in the past year.

my experience was AWFUL. i wanted a full set of acrylics short and french tip and before he even…read morestarted he said 80$ and i was like okay whatever maybe they will come out lloking super cute. NOO this guy had no idea whathe was doing he cut my nails way too short i asked for square and i walked out with BUBBLES on my fingers, i ended up saying no to the french tip and just doing a clear coat instead because i was so pissed off, would not recommend this place and i will not be going back

This was my first time there and I was over the moon with the results!! I went there for a hair…read moreblowout and full face makeup. I had Amy and Dylan and I showed them a picture of what I liked and they delivered and made it 10x better. I am so happy with the results, I can not say enough good things about the salon and Amy and Dylan. They were so nice and professional and the salon was very calm, clean, and relaxing. I will for sure be coming back again whenever I have a big event and will recommend anyone there. Thank you so much for making me look and feel beautiful. I greatly appreciate it! -Kaitlin

First time customer and will definitely be coming back! Was in the area and called to see if they…read morehad any openings and last minute Maddie was able to squeeze me in, although she was done for the day. Not only did she cut my hair, she also blow dried and styled all for very a reasonable price! My hair is wavy and hard to manage and Maddie did a great job, already booked my next appointment!

I had a really excellent experience at Nitty Gritty! Was greeted warmly upon arrival as a nervous…read morefirst timer, and Julia is an absolute superstar. I love the vibe of this salon - super bright, trendy, and conveniently located in the Village Gate Plaza. The website answers any and all questions about your cut, color, or wax in advance, with a demystifying FAQ page and a full before and after care list. My service was ~30 minutes long and I felt totally comfortable for the duration. Nitty Gritty goes out of their way to ensure their salon is an LGBTQ+ safe space - there's specific information on waxing if you're transitioning, an ask for pronouns at the time of registration, and a truly welcoming atmosphere for all. This alone will keep me coming back and supporting, but the fact that the service is so top notch is a nice added bonus. The reviews don't lie, Nitty Gritty is the best. Looking forward to my next visit and grateful to have this awesome shop in town!

Nice people and spot. Julia is the best in the business. I keep my appointments for about three…read moreyears now. I haven't had an issue yet. I'll recommend anybody to go there who has class and sense.

I went here for eyebrow threading. The lady did a good job and the price can't be contested. I…read moremight go again!

Easy and warm communication before and during appoinment. She did great work at an affordable…read moreprice. Will cont to come here for threading services. The atmosphere of her shop is clean, chic, and comfortable.

It was alright. I can't tell if the lady was new at this or if it was me, but this was one of the…read moremost painful waxings I've been too. I've only gone waxing twice before but I never had any pain when I used to go, but this time it just felt like a world of pain. I usually have a high pain tolerance so I don't know if it was the wax they use, if she just wasn't as experienced (she was a new worker) or if I was just having an off day or something. On top of that there were spot of hair that she either missed or didn't do. The lady was nice and sweet and very comfortable to be around. It also only costed me around $74 with tip and tax. Was it the worst, no. Will I come back, probably not. Would I recommend this place, maybe. I think it's a good place to get a moderately priced waxing. Booking is easy and like I said staff was super sweet. But when it comes to the quality of the waxing I expected better.

Really nice atmosphere - you walk into a nicely decorated, relaxing space. There is a hot pot for…read moretea and water. I had only had my eyebrows waxed before (and was getting more done before my wedding & honeymoon - Brazilian, legs) so I was nervous, but Sarah made me feel comfortable and was quick and thorough! She chatted with me the whole time and put me at ease. The waxing lasts me a few weeks, which is nice. I've gone back monthly since. She is very professional but personable at the same time. There's a discount if you do a Google review, and she also has a reward punch card.

Love coming here for eyebrow threading! She does an amazing job and very easy for walk ins. Cost is…read more$15 as of 5/25. Highly recommend and will keep coming here :)

Since I thought they closed the marketplace location I gave this location a try. She was very open…read moreabout the wait since I was a walk in. More people walked in, more people called, back up help was called to wax the hairy bits in the back rooms. Everyone came in happy and seemed to leave appreciative of their service.

My eyebrows have never looked better!! I love the time and attention she spent to ensure the shape…read moreof my brows was correct and flattering.

I get my nails done with Kristine and they are always perfect! I recently had a facial which was…read moreAMAZING! Not only did my skin look and feel wonderful, but I came away completely relaxed. The space is cozy and beautiful, and Kristine, the owner is lovely. I will continue to go here and I highly recommend anyone looking for nail, waxing, or skin services make an appointment here!

Extraordinary attention to detail. Superior service. The best in the 585. Very impressed with the…read morestaff and their concern for the clients.

Came in for a purifying back scrub with Madison. I was welcomed by the front desk and given…read moreinstructions on what to do. They had a nice changing area with robes and sandals and a nice lounge room. Madison promptly met me and walked me through the whole process and made sure I was comfortable and the temperature of the products were to my liking. I'll be back again!