Very responsive, fair rates, and completed my repair quickly without the upsell. I would definitely…read morerecommend.

I sent a message through Yelp and I got a response from Christina basically writing off my issue…read morelike she had it solved with my description of the problem I'm dealing with by saying I needed a dehumidifier. I then responded saying that I had a dehumidifier that I've been running 24/7 and it hasn't made a difference, and that I would like to have a service technician come out and see what the problem was with the condensation that's been accumulating on my ducting. My messages were left on read and I never heard anything back. This was on 9/8, it's now 9/18, and still haven't gotten a response. Absolutely pathetic customer service. Sorry to have wasted your time trying to give you my business.

Scheduled quickly, arrived on time, explained things. Great job and very friendly. Dryer duct…read morecleaned, dryer works much better now.

Utterly disappointed. Chose this company based on their Yelp…read morereviews. The technician (Duane) arrived to clean our ducts on 10/2025. We had previously taken the time to move everything out of the way to provide complete access to the ductwork and make things easier for the tech. Why are we disappointed? - the dust level in our house is much, much worse than prior to service being preformed - upon checking I saw a large amount of debris in the bottom of our ducting - the technician reinstalled a register grill upside down because the duct tin needed tacked up out of the way and he apparently didn't want to bother taking time to do it correctly. - I had to ask about the condition of our ducts prior to the cleaning before he would show me just a one single before photo. I have to wonder if it was actually a photo of our ducting. - I got a negative vibe from the technician from the outset. His demeanor was less than friendly and he didn't talk much. My impression was that he wanted to get in and out as quickly as possible. I felt he was a very poor representative of this company. The work was completed quickly and I can't help but feel we received a "rush job". The dust in our house is much worse than ever and this experience was a complete waste of our $725. We feel like we've been ripped off. Per your response to my review above - Yes it's true that it's been a year since the service was performed. I've been meaning to send a review since last winter. However, because I'm a procrastinator and I sincerely don't like to complain doesn't change anything about my honest, but blunt, statements. The unusual frequency and amount of dusting we now have to do after your service (not to mention shelling out your service fee for sub, substandard work) finally drove me to take this step. Furthermore, explain to me why when I happened to be performing some home maintenance a couple of months ago, I found the thick layer of crud laying on the bottom of our ducting ? It shouldn't be there in that volume. Is your equipment inadequate ? As far as the operable grill reinstalled upside down goes, it was GLARINGLY obvious because it had once been painted except for a strip on the bottom behind the carpeting. That, exceedingly noticeable, contrasting strip was reinstalled up, instead of down, where it's hidden by the carpet nap. (I can send you a photo.) I saw how the tin interfered with the reinstallation and I had to mess around and tack it up out of the way. So I believe the technician didn't want to deal with it and put on upside down instead of, at least, notifying me. And I suggest you speak to your technicians about how they represent your establishment. On the whole, our experience points to some sort of problem with your company. Where that problem lies is up for debate. I initially read all the good reviews regarding your company. I expected at least adequate work to be performed. What we got was, at best, unacceptable. You can speak about all the positive things about your company and your personnel, all I know is what we experienced. Instead of denying everything I said perhaps you should consider it objectively and take it for what it's worth.

Contractor is a thief. Took monies for a furnace and heat pump and then never completed the work…read more Ran off with thousands of dollars.

Top notch service and communications! Furnace went down and…read moreit was 25 degrees outside. Called him up, and he was willing to come check it out way after hours. Let me know ahead of time when he'd be able to be there and stuck to his word. Got the part and put it in the next morning (Saturday) with no questions asked. Was willing to work with my warranty company as well. I'm a repeat customer and will be again.

Luke and his team are wonderful! He was able to get out to address my issues with the furnace the…read moreday after I called him. I'm not sure if he'd always be able to do, "next day service" but I am confident that he would make it a priority. He rates were also reasonable & truly went above & beyond.

Record lo temperatures in PGH last week and my furnace was failing. Despite what must have been a…read morevery full schedule in light of the brutal weather, a service call was quickly scheduled and tech arrived right on time. Brett the technician was excellent and demonstrated what the lost art of customer service is all about. He was very pleasant, thoroughly checked the system out, explained everything clearly, and quickly resolved the issue. Exceptional end-to-end customer experience and highly recommend

I will never do business with them again I honestly am satisfied with the work that they ended up…read morefinishing but I had another issue not even 30 days after the first time and they charged me another 120 dollars to go back up on the roof I just don't think that's fair to customer thanks

If I could give him a zero, I would. Mr smith had no idea what her was doing. I hired him to…read moreinstall a heat pump in my parents home. The install of the outside unit was placed incorrectly. In this past winter the ccndinsation coming from the unit froze and made it a major safty issue for my 81 year old mom. She was trapped in her home, and could only leave when the weather got better. After many calls to "Smitty" for other problems, he refused to move the unit and offered to do the work for $500. He is a creep, he is rude and unwilling to fix his mistakes. Please don't use him, it will be a headache!

Last week, during the 90 some degree weather, the blower on the furnace became louder. Called…read moreVido's, a service man came in a short time, a part was needed. He tried to locate the part, called several companies to no avail. The furnace was 30 years old. The new furnace was installed the next day, Saturday. The owner, Steve and his team went over and aboveboard to complete the installation. Great service, good price. Everything is perfect. Highly recommend Vido's Heating & Cooling.

I was in FL on vacation when I noticed from my Nest app that my home in PA was not being heated…read moreproperly. I called Vido's at 4:30 in the afternoon, gave him the code to the house and he was there by 5:30. He diagnosed, installed a new furnace, cleaned the area and was gone. Amazing service, excellent pricing, quality product. I would highly recommend to anyone, and would never use anyone else! So happy!!

The blower motor went on my furnace, and Puskar was highly recommended to me by a friend. I'm so…read morehappy I was steered their way because the Technician was friendly, competent and best of all, HONEST. He had my furnace fixed within 48 hours during the very busiest time of the year, and I appreciate that so much! Very impressed with the service. Thank you Zac!

We had them come and inspect our furnace a few weeks ago and it was put in terms of we will…read moreabsolutely get parts in and fix what needs done but your furnace is 20 years old and there's no guarantee how long it would last. Had a price for a new furnace in minutes. This wasn't a high pressure tactic on their part, we pretty much expected that answer. We opted for the new furnace and they had it in and installed quickly. Well not quick for them - they had to stay pretty much the whole day to do the job to their high standards. We recommend this company to anyone looking for hvac repairs or replacement.

Mike was great. Very nice and honest guy. Explained everything to me very well and saved me a lot…read moreof money compared to what other companies quoted me. The install of everything was smooth and the new duct work he put in with my ac looks great and well done. I will definitely be using Done Right for all my HVAC needs.

From the owner: Furnaces, air conditioning, Mitsubishi Mini-Split systems, humidifiers, custom duct workread more