The sweaters came folded and wrinkle free. Those are the only noticeable work was done, unfortunately. The smell of the cashmere sweaters I expected to dissipate after the cleaning was still there fully intact- the closet smell, the smoke of the barbecue smell in the restaurant all were there, as if never been cleaned. The sweaters didn't look clean but ironed, which is not good for the health of the fabric. Because now the grease, the sweat, dirt - all are embedded into the fabric. And I'm not sure if the bright color of the cashmere will ever be restored. But that's just on the quality of the job. There was an issue with customer service and communication as well. I called the business before I took my dry cleaning asking about if they do express cleaning at extra rate. She gave a promising response - I can pick it up next day or two days maximum. So we agreed I showed up. After receiving and counting 32 items she gives me 4 day minimum. I explained to her that we will be leaving for east coast on the same pick up day but she responded with unclear answer. The only thing was clear when she said was her remark on my clothes - she said I have nice clothes. I always hoped the dry cleaning have less judgment on value of the clothes we bring. They could be equally valuable for various reasons. Anyway, not going back. read more

Great service! They are a nice family business and the (blessedly unscented) drycleaner is done on premises.

I get all my dry cleaning and alterations done here. Mimi and her staff are great! Always friendly service and my clothes feel cared for. I like that she doesn't use the plastic bags when I request "no plastic." read more

This was my first time at this cleaners. I brought in five leather jackets to be dry cleaned. They attempted to charge me $270. Yet, when I arrived to pick up the jackets each and every one had deodorant still on the inside of the jacket. It looked as though they put the jacket on a hanger but never actually cleaned them. This will be my first, last, and only visit. I don't perceive them to be in integrity. And I won't be bringing my business back to them. I advise anyone who does to check their clothes closely to make sure they actually cleaned them. read more

This is our go to cleaners shop, small family run and always extremely friendly with great service

I have been going here all my life. What's more accurate is to say my father was going here when I was a child, and now I take all my clothes here. The owner is a wonderful woman. She asks about my father every time I visit since he is in poor health. Super heartwarming every time. They do great work, never had an issue, and I've had her alter a few things for me. I hope my kids go here one day. read more

I love this place! But specially Mimi She's such a nice lady and a very busy woman. It's inspiring how she still runs her business everyday all day long read more

The work is perfect so your clothes are in good hands. All the staff are friendly and if you go two or three times, the owner will remember your name and pull your clothes off the rack before you can present your ticket. This place is stellar and I give it 5 and . Best in Mill Valley read more

way overpriced! Was charged $78 for wash & fold when at my previous wash & fold place I was never charged more than $45. Also, it took 5 days! So many better options. read more

Alas, after having many positive experiences with Think Clean cleaners, they garbled an order badly and weren't able to make it right. I had dropped off my husband's winter coat to have the pockets repaired. It was supposed to be back on Thursday. We were leaving town on Saturday. I went to pick it up on Friday, and not only it wasn't ready but it had been sent out to be sewn off-site and they couldn't get it back before Monday. They said, oh just take a different coat - oh, well you know we thought you wouldn't need it on time -oh, well maybe you can leave for your trip on Monday instead.... Um, no. read more

I'm done, After numerous lost items, not taking responsibility for lost items then a month later telling me they found them when denying point blank they were missing, final straw when picking up dry cleaning today they are putting in new machines without protecting people's dry cleaning. There are tools everywhere the place smells like oil and when getting the cleaning which cost over $300 it was dragged all across the dirty floor and tools. No More. read more

Think Twice! -- before bringing your laundry to these cleaners. When I came to pick-up my stuff, I was told that I already had picked it up. This didn't seem right: I didn't remember this; but the lady was so convincing that I was doubting myself. After looking all over in my house, I realized that I hadn't picked-up my belongings and called Think Clean Cleaners to ask them if it wasn't somewhere in their store. The lady again convinced me that it wasn't. So I gave her my phone number and asked her to call me just in case she would find it. She said she would. Another week went by and I decided that I would drop back in at Think Clean. And Voila! She had found it. But she had never called me. If I hadn't dropped-in I would have never had my clothing back. Why hadn't she called me? She didn't answer. At this point I should have never returned but I told myself maybe Think Clean Cleaners just had a bad day. Upon my next visit, I was told to return a week later for pick-up. When I did at 11 a.m., the lady told me she was too busy -- but come back tomorrow she said, same time. I returned the next day at 3 pm and she still didn't have it ready. "Too busy," she said. She then handed me my items back as if nothing had occured. That's why I say Think Twice before you bring your laundry to Think Clean. read more

I love that Marin has an option to choose safe, non-toxic dry cleaning. Not only is it better on our bodies or on our beds, but it is so much better for the environment. I've been a fan for at least 5 years. I just noticed the low rating & felt I had to do something to help bring it up. I have had nothing at all to complain about. read more

These guys stayed late for me to pick up my laundry because my stuff wasn't ready when they said it would be. Super great because I needed the clothes the next day. I really appreciated the way they solved the problem! read more

I brought in a blanket and mattress cover and decided it would save me time to have them do a wash and fold as well. They did a great job on the blanket and mattress topper. But the wash and fold was a disgrace. Not only did they lose two mates to my socks, I left hangers in my basket for them to use, and they didn't and the folding was terrible, like a kid did it and did not do a nice job. All my stuff was wrinkled and sloppily done. It wasn't cheap either! I do not recommend. I wish the Wash and Fold near Red Dragon was open on weekends still because they did a good job! read more

AMAZING! I just took a dress to get tailored, and am in love with the results! Mimi worked wonders on it, and it was ready right when she said it would be! Would definitely recommend 11/10 read more

Wonderful service, warm welcome and great quality work. So thankful they've been there for the community during the shutdown!

As much as these past yelpers have unleashed their rage, I want to make sure that people know that Think Clean is a cleaners that is incredibly dependable and popular through word of mouth. I've known Mimi for 10 years now and would not take my clothes anywhere else. She can get out stains you wouldn't even think was possible. However it is true you might not always get the alterations done exactly when you want because everyone in Mill Valley seems to go to her so you could end up at the bottom of the pile. All you need to do is tell her it is urgent and she can do a job in one day. You won't find a better green cleaners in town. read more

I used to go here because I didn't know any better. It was next to the laundromat and the Korean laundry lady was friends with the Asian owners of this dry cleaning spot. Don't I want to support the Asian community here? Yes. Will I be coming back here, especially since they just "went green" and their process is enviro-friendly? Not likely. 1) I've been quoted two different prices for cleaning the same item (which is weird). 2) I dropped off my fancy pleated dress and it came back ironed out and straight, as in I-never-saw-a-pleat-in-my-life straight. I was pretty devastated. read more

Even though this business has a sewing machine on site, they do not do the alterations here. Think twice before leaving your items here. Extremely expensive and terrible job. read more

Dropped off 7-8 shirts on a Tuesday. These guys cleaned all of them by Saturday no questions asked. #hooked

they returned my clothes in nice little plastic wrappers quickly. i got home... they weren't cleaned and the buttons were not fixed on my sweater. the pins were still glaring where the buttons should go... how did they miss that when wrapping the clothes in plastic? it made me think they just don't clean a lot of their clothes. i took them back and the owner did apologize, clean and sew on the buttons that day. i appreciate that, but i won't go back. read more

I just had the best 1-day service ever! Mimi does the best with alterations (hemmed my pants and delivered early!)

I was, and am, astonished at the complete failure of this place to meet basic expectations of a dry cleaner. I expect a dry cleaner to get my clothes back to me when they say they will, in good condition. I dropped off ten items, I was promised that they would be ready at 3 the next day. I checked in at noon the day there were supposed to be ready, and the 3pm pickup time was confirmed (I had to leave town at 4:00). I arrived at 4:00 to pick up my clothes and then waited at least five minutes for the business owner to finish what she was doing and actually help me. After ten minutes or so of poking around the place, they told me my half of my clothes were "in the machine now". The message was undercut somewhat because I could see the other worker putting them into the machine while the owner was talking. I took the half of my clothes that were ready, an hour after the time I was told they would be ready, and they proceeded to try and charge me for all ten. I then had to stop the owner and insist that I would not be paying in advance for the half that wasn't done yet. That would have been enough to make me never go back here, but there was a worse surprise waiting for me when I got home. The cleaner ID tags, instead of being threaded through the button holes or attached in any reasonable way, were pinned through the fabric of the shirt in a completely visible location. MY SHIRTS NOW HAVE HOLES IN THEM. Even if these cleaners became the only option in town, offered coupons, or started cleaning for free, I wouldn't take my clothes back here. Past the bad service and broken promises, damaging my clothes is the opposite of what I pay a cleaners for. Update: Went to pick up the rest of my clothes, was even MORE disappointed. Rude service, and one of my shirts looked like they'd let a dog lay on it. COVERED in hair. I got halfway to the card and turned around to get it fixed. Another one looked like it had been ironed by someone who was half asleep, with giant wrinkles pressed into the front and sleeves. They took out the wrinkles on the front and brought it back with the sleeve and collar wrinkles still there. I'm taking it home this way, I'll just be sure to take it to a better cleaner's next time. read more

I have been Mimi's costumer for over 25 years. I would never take my dry-cleaning anywhere else. They take great care. Over the years they have kept up and gone green. A family run business by hard working people. read more

The owner is super sweet and I'm always happy with the service here. My clothes are cleaned and ready to be picked up in a timely manner. I would definitely suggest this cleaners to my friends. read more

Not going back here - Ever. It takes a long time for them to find the clothes - be ready to wait at least 20 minutes while they search. That is, IF they can find your clothes - they just lost four of my items this week. When I received my last dry cleaning order, nothing seemed cleaned at all. What are they doing in there?? read more

I really want to like Think Clean but they have just messed up too many times. First, they lost a sweater of mine the day before a big trip and then double charged me for it upon my return. Then, I had a very lovely blouse with a grease stain on it. When I asked if their "green method" would be able to remove the stain she said "No problem" but then didn't mark the stain area. Brought the shirt home and the stain was still there. They were very apologetic, offered to clean again at no cost. Got the shirt home and the shirt is RUINED. There is a *large* bleached out area where the stain used to be. It's unwearable. I love the idea of non-perc dry cleaning but only if it works. Moral of this story: Think Clean is good for when the job is a low maintenance dry cleaning and when you have a few extra days for them to find your clothes. read more

Our washer stopped working. I went to Think Clean Cleaners for our first wash & fold by them. It turned out to be the worst service experience. I spent $92 for 3 bags of a week's laundry for two adults, including towels. I was stunned by what we got for it. 1) All the clothes were folded alright but many unevenly and unprofessionally. 2) Nothing was sorted! It was as though someone took the first thing out of the dryer, folded it, and put it into the bag. A pajama top was in one bag and its matching bottom in another, etc. I asked them if this is how they usually do their sorting. They said not always, but it depends on who does it. 3) I brought our house cleaning cloths in a separate bag expecting them to be washed separately, but found them all washed and mixed in with all our other laundry, including dinner napkins and place mats. Yuk!! They said they just open the bags and wash everything together. 4) Our sheets came back smelling very moldy. They offered to redo them but the earliest they could have them done was in 5 days. They were able to do my 3 bags of laundry in a day, but offered no explanation a redo of a pair of sheets would take 5 times longer. 5) One in a pair of compression knee sleeves was missing. They told me they don't count things and are not responsible for lost items. And, after all this aggravation, they offered no remedy or goodwill whatsoever. Stunning! read more

I really like Think Green. I always see the same friendly faces and the quality of dry cleaning and wash and fold is great. And they are Eco-friendly. Keep up the good work! read more

This is the place to go in Marin for dry cleaning. They have a new machine that uses a non-toxic cleaning agent...so clothes now do not have that typical "dry cleaning" smell. Mimi (owner) is also a great seamstress...fast, quick, environmentally friendly (no perc)...what else do you want? read more

I have had only positive experiences with Mimi and her company. Today (Sunday, when they're closed), Mimi went above and beyond when she answered the phone and stayed open so I could run down and pick up my laundry. Thank you! read more

I have been coming to Think Clean Cleaners for the past 2 years since I've moved to Marin. I would never go anywhere else! The owner (Mimi) is friendly and always does an amazing job with my items and stain removal. She is also a wonderful seamstress and very affordable for hemming (best deal I have found in the Bay Area for a bridesmaid dress). I highly recommend this dry cleaner! Thank you Mimi! read more

A resident of Mill Valley for 36 years, I have used all the local dry cleaners. My assessment is that this firm delivers first-rate service, on time, reliably and very reasonably priced. They are spectacular at stain removal and have easily handled all the little repairs I have needed. Proprietor Mia and her college-student-daughter Alisha are thoughtful, kind and welcoming people. Five stars! read more

Mimi is wonderful, gracious and ensures that clothes are well cared for. Her prices are also extremely reasonable. And she is open early and stays late - incredibly hard working. A gem. read more

this place is great. I take my theatre company's costumes to them for weekly cleaning. the actors like knowing that the clothes are cleaned without dangerous chemicals, and i never hear complaints about allergies they way i do with traditional dry cleaners. once, through a mistake on our part, the clothes weren't ready when we needed them for a performance. the staff there rushed around, pulled things out of the machine the instant it was done, pressed them as quickly as possible -- totally saved the show! probably not as a cheap as a place that will do them by the pound by sending them to a big cleaning plant, but that's okay by me. read more

Your go-to cleaners for everything. Alterations are on point and cleaning service is excellent. Mimi is the best in Mill Valley. Can't go wrong with same day or next service if in a rush. read more

Mimi is just the best. I have been going there for years and still come back to her even though I have since moved to San Rafael. She does my dry cleaning and all my alterations and even just did the most beautiful job re-doing my outdoor cushions and making them look new! This is an example of service with a smile and I will always be a loyal customer! Thanks Mimi! read more

it saddens me to write this review but i think it's necessary. i have been going here for 2 years. mostly out of convenience because it's close by. almost every time i go to pick up my clothing, something is not ready and i'm told to come back the "next day". this just isn't acceptable. it's not like this was a one time issue. further, several times i have picked up clothing that did not look cleaned, only pressed. several times i have asked to have stains taken out only to receive the pressed shirt with the stain clearly not touched. this last time, i dropped off two shirts and two sweaters. one shirt clearly had perfume on it. when i went to pick up, the shirt was pressed, but was NOT cleaned. i could still smell the perfume. the other shirt, which had been musty, was obviously just pressed as well. neither of my sweaters were ready, and i was told "come back saturday". that was 3 more days away! no phone call to tell me my clothing would not be ready on pick up? it's totally unacceptable to give people a time for their clothing to be ready and not even bother to let them know it won't be if there is a set back. it shows total disrespect for my time, wasted my time, and knowing now that clothing is absolutely not actually being CLEANED half the time, i truly can never come back here again. I was told "give me one more chance", but ma'am, you have said that to me twice before. your services need to undergo a major change and charging me for clothing that was not really cleaned is horrible. read more

sadly, i had to drop these guys. as another poster stated they weren't diligent with reinforcing buttons and zippers when requested. the little things i can understand. the final straw came when i dropped of a one-of-2-in-the-world leather dress for hemming. i got the dress from the designer and we didn't have time to finish the hem (she's in nyc - i was leaving a couple days after i picked up the dress). think clean had it for over a month. when i finally got to pick up the dress, i checked the hem and it looked good. when i got to my car and started to put the dress in the hatch i noticed a black pen mark about 1.5 inches long on the strap! i brought it back immediately (3 minutes) and told them that it was not there when i brought it in - i'd never worn the dress. the owner first questioned me if it really wasn't there (?!?!?!?!?! - "i just picked it up 3 mins ago!"), then took it back for cleaning. they didn't charge me for the cleaning, and the pen mark is gone, but i won't entrust them with anything in the future. read more