We enjoyed a Holiday day trip to NY City on Dec 27, 2025. Our bus driver, George, communicated…read moreclearly with us, and was very personable and caring for his passengers. He took the time to give us his cell number in case we needed to call him for pick up locations, etc. in case we forgot. The weather at one point was a little challenging but George took his time and we were all very confident. The bus itself was modern and up-to-date, and we were able to leave any necessities on the bus for our return once we were dropped off. It was a great experience.

We've been using DE EX for years & what we've seen happen is their customer service, customer…read moresafety have gone to the way side. The past several times, we got very questionable drivers, sometimes we feared for our safety & our lives. We've contacted & passed our concerns to company, only to get a passive, unexceptionable response. We would NOT recommend this shuttle service!

HIGHLY recommend Elite Coach for any type of travel! These folks are just fantastic! From…read morequickly getting a quote, their wonderful customer service, beautiful, clean and very comfortable bus and the best driver (Cameron) anyone could possibly ask for....this company is just plain AWESOME! We used Elite Coach for a soccer tournament in WV from PA and thank God we used them! Our driver, Cameron, was so pleasant and accommodating. He helped us with luggage, finding a lost phone, getting hotel accommodations after making it to the semis and the finals! He attended the games and cheered on our 12 year olds through every game! He was part of the family! Elite Coach is the only call you need to make! Again, we highly recommend these guys! Just ask for Josie and she will kindly walk you through the easy rental process!

Our bus driver, Cameron, was a smooth driver and it didn't even feel like we were traveling by bus…read more He was a good sport and played along with group activities. He tried to accommodate by making the schedule less rigid when needed. If our group plans another trip, not only will we use Elite, we will request Cameron drive if his schedule permits.

I am in a Leisure World club in MD and we used Shalom Transportation to go to Bobby McKeys at the…read moreNational Harbor a few months ago. They were very reasonably priced and had excellent communications with me while planning the excursion. The driver (Sorry, can't remember his name) was excellent and very helpful getting the ladies on and off of the bus! We are planning on using them again soon!

We had such an excellent experience using Shalom Transportation LLC on May 3, 2025 and I highly…read morerecommend using them based on our wonderful experience. Thank you Charles (driver), Jacob (owner) and David (dispatch/coordinator). From the initial on-line contact to get a price quote there was a response from Jacob by email within thirty minutes requesting more detail about pick up/drop off locations, time and number of passengers. The communication was excellent (from beginning to end) and the responsiveness was very impressive. Our superb driver Charles arrived about an hour early (which was great as many of the 14 adults using the Sprinter Van transportation had already arrived). The driver was caring, responsive, generous and had the Sprinter Van A/C cranked up and the van spotless inside and out. The driver's kindness and driving skills was remarkable in all of the passenger's opinion. He went out of his way to accommodate us. Our HS children used another transportation service (booked prior to the adults deciding to use transportation as well). There service was horrible. He was thirty minutes late for pick up, the Party Bus had no air conditioning (it was 90 some degrees for the one hour ride), had no working speakers, driver smelled of marijuana, drove erratically and did little to in regards to service. When we heard about this we terminated their service after the 1 hour of the 6 hours booked for the evening. Our driver Charles of Shalom Transportation, upon our request, took immediate action by contacting Jacob who was polite and generous and provided us with an impromptu remedy by providing our children with alternative transportation on the spot and the report from our HS children was that the service and transportation vehicle was excellent. David, Shalom's dispatcher, immediately stepped in to action (thank you) and provided immediate communication by text and our adjusted bill by email. We were pleased with Shalom Transportation LLC's communication, service and price and would use them again. Thank you Shalom Transportation LLC (specifically Charles, Jacob and Dave). -the Glasser Family.

Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

Is this the Best bus to NYC from DC? In spite of a promising start, I am sad to say it definitely…read moreisn't. I guess DecentBus or OkayBus wouldn't have quite the same ring though. I was thrilled to see that the 7am bus from DuPont Circle was waiting when I arrived at 6:45, and that I was able to board immediately. Not only was there a working electrical outlet, but the WiFi signal was strong and effect. Those were the "best" parts of the expert - it was all downhill from there. I didn't realize there was an additional stop at Union station, and that took quite a while. The driver was very friendly and courteous, but the 15-minute rest stop that turned into 20 minutes made it clear that speed isn't really a priority for this service. We arrived at the stop on West 34th Street and 9th Ave at 12:10pm, and while it was much quicker to park there than it is near Penn station, if I have to walk to Penn station anyway, this isn't much of a plus for me. Probably the most annoying thing about today was that my 5:30pm return trip was cancelled due to technical issues and I had to cut my trip half an hour short(er) to get the 5pm replacement trip instead. I appreciate getting an early notification about the return bus snafu so I was able to adjust my plans accordingly, and I know these things can happen, but if I'm going to be on buses and trains for 12 hours in a day, losing that half hour of planned productivity really isn't great I'll allow that BestBus likely has the best service I've experienced on an Intercity bus in terms of courtesy and communication. And the DuPont Circle is super convenient for me before the metro is running on a Saturday. Beyond that though, this isn't my preferred choice for travel to New York.

Reliable bus service to New York City. Arrived approximately 30 minutes early and was about 6th…read moreparty in line. Check in was friendly, people were orderly about waiting in line, and boarding was exactly on time. They had water bottles and newspapers for those who wanted. Appreciated trash bags on each row since we were constantly snacking and had things to dispose. On the bus, wifi was pretty reliable for me and temperature was good. Driver was really smiley to my toddler and only stopped for one minute to use the restroom. Safe, friendly drive up north!

The best way to get to new york and back So easy so…read morecomfortable been going with them years .... Love it

I'm writing this review about the bathroom in it. It was very cool, it had lots of space. There was…read morea poopy paper towel that couldn't flush in it before I got in the bathroom. But, overall it was very solid

Every year we turn to Werner Coach for our students' field study trips…read more Excellent company from the top down! Easy to schedule - easy to communicate - clean buses & safe curious drivers! Keep Up the Great Work! Jeanne Keough

We used Geiger's Limousine for a family night out at the Tropicana in Atlantic City and everything…read morewent so smooth! Booking with Lee was super easy and he made sure we had everything set up without any hassle the night of our booking. Our driver Sam was great! He showed up right on time, & super friendly. The limo was clean, comfy, and in tip top shape. From start to finish, these guys were on top of it! If you're planning a night out in Atlantic City, I couldn't recommend Geiger's enough!

I am a senior who was blessed by your company to transport some seniors and me from Lindenwold, NJ…read moreto the Golden Nugget Hotel and Casino in Atlantic City for a NJ Healthy Aging Summit. The person (Christopher) who drove us from Atlantic City back to Lindenwold, was courteous, friendly and respectful. He was an excellent driver. Betty Burnett

Recently went on a trip and was able to see so many sights. Our bus driver Jamel was very nice and…read morea very friendly guy and he really added to the amazing experience.

The bus seemed fine - comfortable, clean. The problem was the driver. Although he was older - and…read morewe thought that would mean experienced, smooth, and safe - we were mistaken. He drove roughly and our heads and sometimes our bodies were thrown forward as he braked heavily then accelerated hard. Multiple times he was riding up close to the vehicle directly ahead or seemed to be trying to prevent someone from merging ahead of him. We're talking about a 50-person but not a Honda Civic or other small, nimble vehicle that can stop safely and quickly. We just didn't feel safe on the bus. Several times we heard horn honks and looked out the window and saw that the driver was cutting vehicles off and they were beeping and slowing to avoid being struck. We heard a young girl ask her Mom why the car was so close to the bus; it was because the bus was running it off the road. Ridiculous that this company employs such dangerous drivers - not just from a customer service and comfort standpoint, but such unsafe, reckless driving also seems like a tremendous liability to the company.

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Great service, communication was spot on had no issues booking bus arrived on time was clean and…read moredriver was professional.

Crisi Lehane's Bus Co is amazing!!!! I lost my bracelet on one of their busses and Crisi herself…read moresearched all of the busses and found my bracelet!! Crisi really cares about her customers and providing good service. God Bless Crisi Lehane!!!

I spoke with Sheena a few months ago to confirm a bus for my wedding. She was very polite and…read morehelped me create a bus schedule timeline. She told me to call a week before to pay and reconfirm everything. I called, she wasn't there Friday or Monday, which I totally understand life happens. I spoke with another women and CONFIRMED times for guest to be picked up and dropped off. At 5:40, my mother asked me for the bus company information, trying not to get me worried. The bus was supposed to show up at 5 and leave at 5:20. We called, the bus wouldn't be there until 6. My wedding STARTED at 6 pm and the hotel was at least 20 minutes away. Timing was crucial because my wedding was outside and the sun was setting. Thank god, for the amazing hotel staff (Sheraton four points) who took their personal cars and shuttle to get my guest there a few minutes late. If it wasn't for them, my wedding guest would have not been able to witness my marriage! Yes, you showed up at night to bring guest back to the hotel. I would not use this bus company. I would not recommend them. If you do choose to use them, tell them to be there an hour before your depart time!!