I am giving this salon a 3... but really it should be a 5 (for customer service) and a 0 (for…read moreactual hair colouring.) AMAZING CUSTOMER SERVICE DESK! They got me a full refund when the stylist turned my hair an odd shade of grey/blue. The stylist: did not do a good job on my hair; she also tested a new product on me she had never used before. She admitted her mistake but had very little time in her schedule to do my hair. She left it limp and flat; no style. It was an awful experience. I really trusted this salon and except for a great front desk, it was a major disapointment.

I visited the hair factory today, this was my first experience in St. John's Newfoundland being at…read morea hair salon and spa. I just moved back from Alberta last month and I was so excited to have a Newfoundland experience in a salon and spa. The pedicure that I received from the esthetician was so good it was a five. On the other hand my haircut experience was a one. If I could give it a 0 I would because it was such a disappointment. Stylist that I had was very preoccupied with the client that she had before me. Left me a few times. I feel that I was overcharged for my service, I do not feel that the shampoo that I was given was very good and I had a basic haircut. She blew dry my hair and did not flat iron it or didn't even show me the back in the mirror to check to see if I was happy and sent me on my way. I was charged $80 for the service and I don't even know what I got. My husband came to pick me up and was wondering what was wrong with my hair. I give the spa a 5 The salon is zero. My Spa experience was wonderful but my salon experience was very disappointing and I will never ever be back to the salon and I will spread the word.

I was visiting family from Toronto and was nervous to get my highlights done based on online…read morereviews alone. G did not disappoint! He was so careful and thorough with my highlights and I walked away with the best highlight job I've ever had! G and everyone else at the salon were so lovely. I can't rave about G Salon more- it's the truly best! :)

I went to this salon to get my hair done for my formal. Asked to get loose waves done and was given…read moretight super messy curls instead (there is a picture attached on my google review). Was charged 66$ when on the website it states 25$ for a wash and style with no other information that states the price is subjected to change due to hair length and time. I also emailed about the price myself prior to the appointment and they just confirmed by appointment without answering my question about the price. Emailed the to see if I could get a refund and got no response until I called. They said that loose waves couldn't be done in the hour timeframe so they did tight curls instead. However the hairstylist did not once tell me that the hairstyle could not be attained and did this to my hair instead, and I feel like it should have been disclosed BEFORE he started styling my hair. I did not receive my money back. It is beyond me how they let a customer walk out their salon with the hair style I was given. I went home washed and styled my hair myself. Overall super disappointed and would definitely avoid this salon in the future, especially for prom season!

WOW!!! WOW!!!!! WOW!!!!!…read more I had a bad haircut from another salon and was devastated. I went into HAIR CONNECTION and got the royal treatment. The consult was amazing! The owner herself did my consult! They went above and beyond! I went in again, and was treated amazing like the first time! The owner came in on her day off to cut my hair. She spent a lot of time on me, letting me know exactly what she was doing and why. She answered all my questions, made me comfortable and was so friendly. In the end, I wasn't charged too much, and I was happy. I highly recommend HAIR CONNECTION!! Thanks guys!! :D

It was the best hair cut I ever had. Sara was wonderful. I have curly hair and have never had…read moreanyone give me such a great experience and my hair turned out awesome. Would recommend them to anyone

I had my first visit to The Head Room. I went in with a problem with my hair color and cut. I was…read moreso impressed just walking into the place,,it was very inviting, comfortable and peaceful. I was greeted by my new stylist, Bernice..and she is a keeper. I left feeling important, brighter eyes, brighter smile, and absolutely delighted, it was like I got a complete make-over. I will never go anywhere else again. Bernice knows how to treat her clients, and listens and discusses treatments and suggestions and methods. THANK YOU, BERNICE. See you in six weeks for my maintance appointment. Regards, Ruth Lundrigan

I was looking for a new stylist and I think I found her.Josie you did a wonderful job I really love…read moremy style thank you so much

always makes my hair look so beautiful and healthy 10/10 would recommend, staff is really nice too…read moreand a very comfy and nice environment.

my mom went there today to get a trim. the young lady that cut her hair did the most all full…read morejob the worst haircut I've ever seen. she came home crying. she is 79 years old you need to do better. when my husband went into pick her up he said to her that is not what we her and him told her to do she had the nerve to say to him we tried to. Fix it as been a cosmetologist my self if. 29 years Were does it become. We. When she is cutting I am so mad. But. Her went back and a lady. Took her in and tried to fix her hair. I will be back to talk to the. Young lady that. Ruined. My. Moms hair.

Requested a shampoo, cut and style. Done very professionally and fast. Very nice salon, would…read morehighly recommend.

Wonderful experience. Professional staff that performed an amazing pedicure. Recommend treating…read moreyourself to this gift. God Bless!

Owner is discriminatory and extremely rude. Threatened me with the police because I called back to…read morecomplain. Very immature and unprofessional. Don't go here ever.

It is such a relaxing quaint little salon! The staff are amazing and really take care to make you…read morefeel comfortable. The prices are reasonable and often have promotions to give you more value for your money.