Wonderful experience. Professional staff that performed an amazing pedicure. Recommend treating…read moreyourself to this gift. God Bless!

Owner is discriminatory and extremely rude. Threatened me with the police because I called back to…read morecomplain. Very immature and unprofessional. Don't go here ever.

I have curly hair which isn't always the easiest to deal with but I went to see Emily here for a…read morecut and new style (!) and she was wonderful. She knew what to do with curls and helped me get a new short style and gave great advice on products for curls.

I had a cut and foils/colour with Jessica and I was very happy with the results and the service!…read moreIt's a comfortable, clean place and I left very pleased with my hair! She listened to what I wanted and the results were what I had hoped for and more. A friend had recommended another stylist who wasn't available so I went with Jessica and I'm happy it worked out that way because she was wonderful and I don't think anyone else could have done a better job!

I am giving this salon a 3... but really it should be a 5 (for customer service) and a 0 (for…read moreactual hair colouring.) AMAZING CUSTOMER SERVICE DESK! They got me a full refund when the stylist turned my hair an odd shade of grey/blue. The stylist: did not do a good job on my hair; she also tested a new product on me she had never used before. She admitted her mistake but had very little time in her schedule to do my hair. She left it limp and flat; no style. It was an awful experience. I really trusted this salon and except for a great front desk, it was a major disapointment.

I visited the hair factory today, this was my first experience in St. John's Newfoundland being at…read morea hair salon and spa. I just moved back from Alberta last month and I was so excited to have a Newfoundland experience in a salon and spa. The pedicure that I received from the esthetician was so good it was a five. On the other hand my haircut experience was a one. If I could give it a 0 I would because it was such a disappointment. Stylist that I had was very preoccupied with the client that she had before me. Left me a few times. I feel that I was overcharged for my service, I do not feel that the shampoo that I was given was very good and I had a basic haircut. She blew dry my hair and did not flat iron it or didn't even show me the back in the mirror to check to see if I was happy and sent me on my way. I was charged $80 for the service and I don't even know what I got. My husband came to pick me up and was wondering what was wrong with my hair. I give the spa a 5 The salon is zero. My Spa experience was wonderful but my salon experience was very disappointing and I will never ever be back to the salon and I will spread the word.

Ok first of all. This historical home is the PERFECT spot for a spa. The minute I walked in, I…read morewanted to just stay there forever. As for my treatment: Sarah was amazing!!! So warm and friendly. She did my mani-pedi with utmost care for the little details. I seriously don't recognize my feet! They are baby soft through and through. She made a solid recommendation for my finger nail colour, I'm obsessed! I wish I lived in St. John's, 'cause I would come here on the regular.

Who wouldn't want to relax and have a spa treatment in a historic, turn of the 20th, fully restored…read moremansion across from Bannerman Park? The location is luxurious and quiet. The staff are caring, friendly and only as chatty as you want/need them to be. Could have used a bigger selection of nail polishes for the pedicure I had, but the salt scrub and massage lotion had a wonderful, tangy citrus smell that relaxed me immensely. The start of the appointment was made that much better with a chai latté, and also did a wonderful job of making me forget about my email for he duration. Thank you, Winterholme spa. I will be back!

Got a junior stylist, who wasn't comfortable doing bangs yet, and she asked a senior staff member…read moreto do it for her. No big deal. Then when the haircut proceeds, I only feel a few snips, but didn't think anything of it. Stylist starts to style my hair, and I didn't think much of it and gave them full faith. When I got home and put on my glasses, I saw my bangs were TERRIBLE. I went to First Choice to get them fixed, and the stylist there asked me if I had cut my bangs myself! I told her that I had just come from another salon. She inspected the rest of my hair to point out to me that my hair WASN'T EVEN CUT. She fixed me up, thank god. I emailed and called Sound about a refund, and they wanted to get me in to get it fixed--but I had already gotten it fixed somewhere else. They refused to give me a refund and said there was nothing else they could do. Would you go back to a business where the senior staff--who is training other employees--royally ruined your bangs? And I would like to point out, that I paid full price for a haircut that I didn't even get! Lesson learned. Would not recommend. Will never go there again.

This has been my salon of choice for nearly two years now -- or at least it was, when I had a job…read more My hairdresser is named Vanessa and she's the kind of girl who knows exactly what will look good on me the minute I walk in the door. She's also extremely tactful and somehow manages to convince me the "straight-across bangs" I want would be hideous for my face shape without making me feel like an idiot. Their soundtrack always rocks. Regina Spektor followed by Fiona Apple? I love it. If anything, their complimentary head massage alone is worth coming for. I'm not kidding, I have to refrain from telling my masseuse to STFU while his/her fingers are delicately rubbing my poor exhausted head so I can completely immerse myself in the moment. If you get your hair dyed, they'll even give you a free foot soak. I've never felt so feminine as I have with feet dipped in hot, fizzing water while hair is wrapped in a towel and flipping through beauty magazines. Gives the illusion of luxury. I also once had a make-up lesson here, and ended up spending a fair chunk of my pay cheque (back when I had a job) on make-up and other goods. That was almost a year ago, and I still have most of the items laying around in good shape. All their products are completely high quality and nature-friendly. Read: expensive, but worth it.