Could not have had a worse experience with ThermoCool. Paid upwards of 25,000 for an install in 2021. We have two units under warranty. We had one issue in 2023 where we realized their exorbitant charges for repair; but the service went well. Cut to 2024 the computer on one of our two brand new units went; we call ThermoCool since it is under warranty. They came and charged an hour of labor to diagnose, and needed to come back since they did not have the part. About a week later (in summer heat) they came for a total of 25 minutes and charged two hours for labor. Apparently they charge labor starting the second they start their engines and drive to your home, and also charge labor for any distance they have to drive to pick up the part. Not only did we pay more than the initial quote, we paid over $400 for less than 45 minutes of work. Stay FAR AWAY from this company for service. Would give 0 stars if possible. Tried to fight the charge with the owner and was given 0 wiggle room. Again, STAY AWAY. read more