I've been admitted into Menifee Lakes Post Acute two times in the last two years.(2023-2024 *2025)…read moreI receive excellent care and I felt that my CNA's were very caring to my every needs.. everyone I dealt with from PT/OT, administration and all departments, kitchen, maintenance everyone was very friendly willing to help or at least get an answer for me, they all went out of their way to make my care/ stay the best. I would also like to thank the best CNA there in the facility ...her name is , ANARUTH she took excellent care of me for the 2 1/2 weeks I was there She made my stay so enjoyable, xo

HORRIBLE. We had a horrible experience with my mom's care under Menifee Lakes. They would never…read morebrush her hair so it became so tangled, when we asked that they please just brush it once a day a CNA cut off the tangled hair in the back and left the rest of the hair long. Her personal belongings were constantly "misplaced", her room and her were always unhygienic. We could NEVER get ahold of the nurses station, but when I would be there the RN would be sitting on her personal phone on Facebook. She developed multiple bedsores while there. And that's not even everything that was wrong with place. If you have the option to have yourself or a loved one in any other facility I would recommend never sending them to Menifee lakes. There were 2 CNAs we worked with occasionally that seemed to genuinely care, but other than that the experience was absolutely dreadful and made the already devastating process of losing a loved one even more stressful. Also I don't know when these pictures were taken but they are out of date and don't represent the facility well.

My grandfather was sent here after being at a LTAC facility. Everyone here was very attentive &…read morecaring. They truly wanted to see him succeed. This facility is clean & fairly new. It has state of the art equipment and the rooms are VERY nice & no shared rooms which was great for privacy. Everyone here was so kind & we always had visitors & they never minded. Definitely recommend 100%!

Nervous to leave my father but after touring it and meeting everyone there.im at easeread more

Dear Mr. Wes Jones and The Springs Health & Rehab,…read more From the minute I walked into your facility until the heartbreaking moment we had to leave, you and your staff were nothing short of loving, positive, helpful, and comforting. I truly have so many good things to say about every single person I came in contact with--and even some of the wonderful patients as well. There was such a close, family-like feeling, and it came at a time when we needed it the most. **I especially wanted to take a moment to speak from the heart about Alma Cervantes and Dalila Broadnax' care, tenderness, love, and professionalism they showed my mom and me were more than I ever could have expected. They were always so incredibly sweet to my little Momma, and they truly felt my pain and heartache too. Allowing me to lay next to my mom overnight during her final few days on this earth meant more to me than I can ever put into words. That kindness kept my world turning when I honestly didn't think I could keep going. Alma Cervantes and Dalila Broadnax REALLY went above and beyond in every way, and they deserve to be recognized as the angels that they truly are. First class all the way. Momma's shining stars!** And of course, I have so many wonderful things to say about so many others as well--Elvira , Penny, Kim, Activities, Kitchen Staff, Terri Sabrina, Daisy, Fifa, Liz, Francis, the PT staff, Nightingale, and so many more I should mention, who cared for me and my precious 92-year-old mother Catherine. Each of them deserves recognition and appreciation, I thank each and every one from the bottom of my heart. Wes, you too--along with Debbie and the rest of the team--have made The Springs Health Care Center a place I would always recommend to anyone looking for a warm, comfortable, caring, and loving "home" for their loved one. Ya'll are doing a great job! Wishing you, your family, and your entire staff all the very best. Terry Barrett and The Family of Catherine Burgess

after being discharged he shortly passed. I'm sure it's part of the natural progression of his…read morehealth but I know that the neglect of his health (all thanks to The Springs Rehab Center) played a major role. Never admit your loved one here ever. Two years already gone by and instead of thinking of the good times, I think about the pain you guys have caused.

This facility in 2020 was very depressing with dark walls and everything seemed to bring you down…read more When I walked in 2 weeks ago I felt welcome. The walls were brighter there were live plants everywhere. February decorations were for Valentines and they were all over the place also. When you saw them they made you smile. Now the quality of care definitely needs to improve. When a patient rings their buzzer it sometimes takes them over a half an hour to respond. Not good especially when it was the only patient that rang their buzzer at that time. You can tell because there is no light flashing above their rooms. The staff is either to busy talking to one another or hopes the patient forgets they range the buzzer, and yet other times patients are ringing their buzzers all at the same time, this is when they are short of staff because they can't get all of the buzzer within a few minutes it might take them a half hour. But of course the patients don't know this is what is happening. As a visitor I walk around and this is what I see. As in any profession some love their job that is why they are there and those it is a paycheck and can't wait for the day to be over. All I can say it definitely is a big improvement from 2020 from when I was a patient at this facility. It feels warm and caring.

my husband had a stroke and his left side is paralyzed. this was supposed to be a great facility…read more it's impossible to get someone transferred out once your insurance company is paying, my husband's a diabetic. they don't have a dietitian there because they feed him just like a normal person and then have to give them insulin shots several times a day because you know insulin. the insurance company will pay for more for that drug than jardien or metformin. they give him ice cream puddings, sugary drinks and juice. he hasn't received any sugar-free drinks there they're charging us $2000 a day so i'm not sure what the issue is. do not send your loved ones here you will worry all night long you'll have sleepless nights. my husband is paralyzed from his left side. he cannot change his own depends so they leave them wet. he'll ring the nurses button in for one hour. he's still wet. i have to call the nurses station and they never answered the phone. i've got to keep calling and bugging just to get him changed. it's been absolutely horrible sleepless nights missing my husband. he's not being taken care of wow. now it's time for reporting this facility to agencies cause this is ridiculous my poor husband

I did not receive treatment here, but I am leaving this review based on my experience with their…read moreadmissions and outreach, which I believe is important for others to know before they consider contacting this facility. After initially reaching out for information, I decided to pursue treatment elsewhere and clearly communicated that decision to multiple staff members. Despite repeatedly asking them to stop contacting me, verbally and in writing, I continued to receive calls and messages, including calls as early as 5:00 a.m., even after I explicitly stated that further contact would be considered harassment. My requests to be removed from their contact list were ignored and my text messages asking them to stop went unanswered, while the calls continued from multiple numbers. On the few occasions I answered, the tone was confrontational and condescending, with staff repeatedly pressing me for an explanation as to why I chose another facility. I'm extremely concerned at the blatant lack of respect for boundaries during a time when someone seeking treatment is likely vulnerable. When I raised concerns about reviews and asked for no further contact, I was told not to trust negative reviews because former clients were "unwell" or "angry they didn't get their way," which felt inappropriate and dismissive, especially from a healthcare provider. Repeatedly contacting someone after explicitly being asked to stop multiple times is unacceptable, and I would urge others to think twice before contacting We Level Up for treatment.

This place is, in a word, a horror show…read more They use deceptive and dishonest techniques to get you in the door: lying about the amenities, about the lack of one-on-one therapy, saying there's a pool (it's a foot deep at best), telling you you'll be able to have your phone and computer on your person. They even took my books away for a whole week The place is a puppy mill. Their capacity is for 25 people but most of the time it's closer to 35. They deliberately don't tell many people when they are leaving, occasionally informing them the day of discharge in order to bring in new clients whilst also charging the insurance of the discharged for the whole month The staff is incompetent, two-faced,, and at times downright negligent and harmful. Many of the so-called counselors are profoundly unqualified, often doing sessions in a group of 25-30 people by reading off a printed out handout and occasionally asking "what are your thoughts on that?" Everything is impersonal and cookie cutter; they once gave us a Mad Libs to fill out. One time a girl had a seizure and the medical staff ignored us and laughed behind the door. Cruz in particular was one of the worst offenders: he would tell people they were signed up for an entire month and keeping them in the dark as to how long their insurance had really approved them for. After complaints about the appalling food - including a salad made of greens, ground beef and strawberries - he told us we were lucky to be there like we weren't paying thousands of dollars already. There are QR codes all over for us to use to lodge complaints regarding HIPAA but since our phones are taken away there is no way to actually lodge a complaint This place operates on a level that is unethical. It ought to be shut down immediately

Just finished my program with Ranch Creek Recovery I just wanted to say some words to anyone out…read morethere who's probably in the same position I was in. If you have a drinking problem and you suffer from addiction please don't wait to get the help that you need. I wasn't sure what to do with myself a month ago and my mental health was deteriorating. I have an amazing job and saw that even tho I was very functioning in real life deep down I was suffering daily and needed help because I couldn't do it on my own and I'll fully admit that. The moment you walk through those doors you feel welcomed. The staff will teach you so many coping mechanisms and with group therapy you'll get to express yourself and hear like minded people tell their stories. I was able to finally get on my correct medication regimen and my mental health has NEVER been better. I feel 100% again. Jerilyn is such an amazing councilor and I loved how vulnerable she was telling her all her stories that were so relatable. She is there to help you. She was the first person that made me realize I was in the right place and I'll forever cherish that. Jimmy is a stellar councilor and was so spiritual I loved our groups hearing him speak and teach you'll see a change in you each session. He gave us all great advice with great coping mechanism skills. Yanna I'm gonna miss her so much and our late night talks she will sit and speak with you and actually be there in the present and listen to what you have to say. She was also so welcoming with her group sessions. She also works with out patient so I can't wait to see her again! Vanessa and Derrick are both councilors who also work with their outpatient program and they are both there to help us continue our recovery and keep our sobriety strong. Both of them were great with their groups and shared valuable information and tools for recovery. Christine was our therapist and she was AMAZING ! She really is there and listens to what you have to say and cares so much about your process with the program. She's helped me so much with our 1on1 sessions and I'm very grateful for that. I learned so much about myself and applied so much of what I learned with her groups. Jorge, Will, Trisha, Kylie and Arsalan all were apart of the intake process and were so welcoming and chill they make you feel like family. The bond I made with everyone here at RCR was so real and I did NOT expect that to happen at all. In fact I didn't even know if doing this would actually change me. It wasn't until I started to actually feel different and I started taking things day by day and following the process. That's when I knew this was different. I actually changed for the better and I'll never forget them for saving me from myself. Best decision I ever made for myself!

My son is staying there right now. He would never last three days in a rehab, He has been there 15…read moredays, I am so proud of him. I go on zoom with my husband. We are very educated parents trying to learn about addiction. It has taught us so many issues we need to understand. I love this program. The money is worth it!!! I recommend this to anyone who wants to understand about loss, we lost 4 people in our family in less than a year. It was very hard for us and but not understand how it affected our six children. Our son is smart, kind, handsome but so compassionate and sensitive it hurt him terribly. Kids in their twenties are so absorbent when it comes to death. I wish he didn't have to learn it at this age. My husband lost his mother, sister, and brother tragically and I lost both my parents in the same three years. Our son is the one that took all of our hurt and sorrow internally. He cried with us and made us food and took care of our whole family during these times in our lives. Unfortunately he felt exhausted and could not do it anymore and took to other vices. First, smoking marijuana, then dabs, then pills, and in two years was a mess. This program is teaching him to live with pain and guilt. I love this program. It is bringing our son home sober, very knowledgeable and strong. We may be rich with money but being with someone I love and would die for sober.....is a blessing. Thank you Ryan for being the son we need you could be.

Nurse Tawny is a wonderful nurse, very friendly and knows her meds. -Judy Thornbroughread more

Had a family member there after a stroke, first room was nice since it was a private room , not…read moreenough CNA's to actually do a good job with patient care , they would rather have my family poop in a diaper then offer a bed pan , or took forever to answer call lights, some nurses were nice and some just flat out didn't no what the hell they we're doing or talking about when asked questions about my family. Supervisor or only RN on each station tried to ignore you if you had questions . Had to be there daily and do a lot of complaining to get anything done for my family. Administration of course was nice since they don't want complaints. Try and stay away from this place if possible if not please stay on top of your family or it's bad patient care from start to finish

The care I received to regain my strength after a long hospital stay was mostly great! The CNAs…read morework hard to help everyone. Top notch who didn't miss a detail were Veronica and Giovanni. Veronica should train every CNA. She was the most professional, kindest and attentive CNA. Thank you Irma for delivering me to my car with a smile and a wave goodbye. The entire physical therapy team were great. Maureen, the occupational therapist assistant, was the most caring, positive and thorough . She was the only one who started me on Diathermy first, and she was spot on using that therapy on me! Nurse Evanie, who distributed meds was so cheery, kind and professional. She listened to my needs and acted promptly! I never waited long. The facility is kept super clean and maintenance crew like Hilda, Pedro and Lu Lu entered the room without loud chatter and were respectful and considerate of my needs to not have strong cleaners on the floor due to my respiratory condition. This place is not the modern remodeled kind but the care and cleanliness really matters a lot. The food was mostly very tasty. They happily substituted anything on the menu. The only change I would like to see is syrup without high fructose corn syrup and creamer without artificial ingredients If I didn't mention all staff by name, I still thank everyone for making my difficult time a little easier. My Kaiser dr on staff,Dr Ikstander and Dorcas were wonderful and attentive.

I was a patient at your facility for almost 2 weeks in mid December following colostomy surgery and…read morea colorectal tumor diagnosis. I wanted to take a moment to thank your team for everything they did on my behalf during that time. Your entire nursing team on Station 2 where I was located was so welcoming and helpful to a new and extremely anxious arrival like myself. I must give special mention to CNAs Veronica and Alma with whom I spent the majority of my time. They were always attentive and cheerful when I needed it most. Assistant Director of Nursing Mike Lamb also went out of his way to assist me when I had questions or concerns about my situation. The Physical Therapy team was fantastic in their approach to my healing. Primarily led by Ted and Jurbee, my PT sessions became the best part of my day. Their expertise and advice produced immediate results and made me feel much more confident in my ultimate recovery. Finally, your Administrative team- Meredith Shipley, Erin Hickey and Crystal Islas provided the patient related information I needed to relieve undue stress from the moment I was admitted to the day of my release. Again, special mention to Erin and Crystal for their efficiency. Both went above and beyond to assist me with scheduling doctors appointments and home nursing follow-up. As I am facing additional surgery there is a good chance I will be admitted to rehab again within the next few months. I will be sure to specifically request your facility. You are very fortunate to have such a professional, skilled and compassionate group of people working with you in the service of others struggling with various health challenges. Please let everyone there know what a difference they make and how very much they are appreciated!

I rarely leave reviews, but I felt this needed to be shared. Counselor Joseph creates an…read moreenvironment that feels discouraging for anyone actually doing well in their recovery. Instead of being supportive or acknowledging progress, he makes you feel unwelcome--almost like you don't belong unless you're struggling or "doing bad." Recovery is supposed to be about growth and encouragement, but with Joseph, it feels the opposite. He doesn't congratulate or uplift people who are improving. It's as if he only focuses on the negatives and wants to keep people stuck in that space. If you're looking for a place that celebrates progress and positive change, this may not be the right fit. Everyone deserves a counselor who truly supports recovery at every stage--not one who makes you feel guilty for doing better.

Mfi is amazing! The staff is great. They show such dedication and compassion towards the clients…read more The staff is there for you during the emotional path of recovery. They really do care about your recovery. I would highly recommend going to MFI for outpatient treatment.

We are so grateful for Sabrina. She has truly made an incredible impact on his progress. Since…read morestarting therapy, we've seen meaningful improvements in our sons communication and confidence. She is patient, knowledgeable, and has a special way of connecting with him and making sessions engaging and enjoyable. He genuinely looks forward to seeing her, which says everything. She also provides us with helpful tools to support him at home, and it's clear she genuinely cares about her patients and their families. We highly recommend her to anyone looking for a dedicated and compassionate speech therapist!

My almost four year old daughter is speech delayed and truth be told I didn't truly believe in the…read morepower of speech therapy before we met Sabrina. I appreciate the in home sessions so much, they are not only educational but also fun and put my daughter at ease. You could literally see the lightbulb go off in my child's mind when she would learn and practice a new sound of word. Sabrina is a one of a kind teacher and I appreciate all that she has done with my daughter.