I had originally left my therapist and was here on a trial basis and come here because the other place was too aggressive with treatments. He said all I had to do was call to schedule more appts. Well I did, and the secretary argued with me and said I needed a brand new referral. I told her what he had said, and said "Ok" so he had given me the wrong information. I went ahead and requested more sessions.
I'm going through a lot right now and can't even eat at my own house. I have multiple injuries, I already had to wait to be seen because my NP sent the wrong recommendation so I had to wait additional days after waiting the week, then let them know I had jury duty and asked if they wanted me to schedule then cancel or wait they said wait. They called me to schedule after I left the note and I said "I'm waiting on jury duty." Then I scheduled all my appts, I tend to run late from ADHD which medication doesn't work for me, and chronic fatigue.
I had period fatigue, fever and chills and was sick 3 weeks, then more fatigue, and have been trying to catch up on errands with the little energy I have. So I knew I would need more sessions since all the trials came up.
I had a random bout of fatigue today, even though I quit caffeine 3 weeks ago for it to help, but hadn't showered and didn't want to show up gross for my appt and figured I could show up a little bit late but was rushing. I have showed up late many times before and was getting more on time each time. They started calling me to make sure I'm on the way awhile back, so this time I called to let them know I would be 10 minutes late, they said it was fine. I get there and they say the therapist won't see me and that they tried to call me back. I haven't heard about this policy change. I said "I don't need the therapist I've already seen the therapist for evaluation I just need the other guy." She said he didn't want to see me past 10 minutes late. I said "It's 3 minutes past. I just need my exercises."
And explained that I have a pre-existing health condition chronic fatigue (they done care), as well as ADHD that makes me run late (they don't care), and can't eat at my house. I also explained I'm dealing with other injuries knee and elbow and just trying to get back to work. She said "I can ask him if he can change it" I said "You can or you can't? Because you just told me you can't so which is it?"
0 empathy for mental, physical, or life's circumstances or food insecurity or life safety issues for the customers. The left foot doesn't know what the right hand is doing, and I came here because the other place was too aggressive with treatments, but at least they don't turn me away when life gets in the way and I'm on the verge of mental breakdown every day. I told the secretary "I know everyone is going through something but I'm going through more than you."
They need to come down off their high horse and consider that times are tough and not everyone can have an easy life.
- Telling me to schedule more if I need them
- Deny me and make me request more sessions (wrong information)
- Don't care that I had to wait longer for my NPs wrong scheduling (no empathy)
- Bug me for scheduling the week of jury duty after I already told them I have jury duty and telling me not to schedule yet when I came in in person and they said don't schedule yet
- No update that they changed their policy
- Okayed me coming in 10 minutes late even though I've never called ahead of time like that so they punished me for updating them
- Then changed their mind when I got there and said I'm 3 minutes too late whereas every other time I've been late and they're still getting paid and I'm getting less of a workout whereas I could have taken a nap from chronic fatigue
Unprofessional, bipolar, rude, unempathetic, back and forth. Don't come here. Now I have to wait ANOTHER 1-2 weeks to go to the other place and let my ankle get WORSE, blocking me from more jobs. Gave me exercises that I couldn't replicate at home so then literally what is the point. Praying God humbles all of you because this is incredibly unprofessional and disgusting. read more