Big Little Smiles Dentistry in Matthews is absolutely fantastic! From the moment you walk through…read morethe door, you can tell they genuinely care about their patients. The entire staff is warm, friendly, professional, and incredibly attentive. The office is beautiful, welcoming, and comfortable, and the level of care is outstanding. Everyone takes the time to explain everything clearly and makes sure you feel comfortable throughout the entire experience. You never feel rushed or like you're just another appointment. I was especially impressed by how knowledgeable and compassionate the team is. They go above and beyond to make what can sometimes be an uncomfortable experience feel easy and stress-free. If you're looking for a Children's dental practice in the Matthews area that combines exceptional care with a friendly, welcoming atmosphere, I highly recommend Big Little Smiles Dentistry. They truly deserve five stars!

My son has been coming here since he was a baby. They are so friendly and the waiting room has…read moredinosaur theme and my son loves it here. They give you great education and suggestions. The care is exceptional and love the dental team

We love Dr. Jason and all the team here! I have been taking my son for 2 years. He has to have a…read morefilling and they are so kind and careful and thoughtful about every step of the way. I always had good experiences at the dentist growing up (maybe because I never had a cavity until 40) but I have some friends with trauma from their childhood dentist experiences. Here they making everything calm but playful for both regular appointments but also this recent experience with a filling. They Explained all of it so nothing is a surprise, but they use kid friendly terms. They teach you about that before hand so you can use them too! They used laughing gas and a movie to help the little ones stay still and calm. They also took time to talk directly to my son about his habits and help him be informed instead of just me. He took it really seriously and on his own stopped eating an Apple right before bed (after brushing teeth) and changed his routine based on what he planned with Dr. Jason and he's just 4.5! I saw a review about billing being poor but I have always had great experiences with them!

We loved Dr. Sperati for our autistic son however the office staff seem to not be on par with his…read moreservices. My child was sick and we had to cancel his cleaning in August. I was told he would be seen faster if he was placed on a cancellation list and did not need to schedule a new appt. I called 6 months later asking where we were on that list and was told there was no such thing as a cancellation list and I should have made an appt. I was then told the next available is in August, an entire year later. This Dr is amazing but obviously prioritizes more patients over current ones.

Booked an appt for my 4year old son who broke his tooth. We had to wait a while to get a…read moreconsultation. I was fine with that. We came up with a plan and discussed sedation to fix his broken tooth. They said they would call to set that up. A MONTH later, still no call. I've called them twice to make sure I didn't miss the call. Nope, just haven't called or communicated anything. The receptionist said, "mam, it's only been two weeks." Ummmm. My kid has a broken tooth and is in pain! I totally understand if there's a waitlist but at least book us an appointment, get us on the schedule. Absolutely ridiculous! I would never recommend this place. So basically we wasted all that money and our insurance budget for nothing.

Would not recommend. They had to reschedule my four young kids (all under 6) appointments due to…read morethe pandemic which I totally understood, however they were not every good at communicating that and now they are booked several months out. When they rescheduled me they said that I would NOT be allowed to accompany my child in the building at all. When I told them that I uncomfortable with that, and that I would wear a mask. They said it was the policy during the pandemic that a parent can only accompany their child if they have down syndrome or autism. This is a pediatric dentist!!! They should allow a parent to accompany a child if the patent dose not feel comfortable sending their child back with out their presence even in a pandemic. They were obviously not very accommodating and I will be finding a new dentist for the kids that respects a patents concerns.

I've been bringing my son here since his first dental appointment 11 years ago and won't consider…read moreanyone else. The staff is great. This last visit we had Karimé for a cleaning and a cavity fill and she was very patient with us. I'd recommend this place to anyone.

I called to see if they took my insurance. They verified that they did. I made an appointment for…read moremy three kids and the dentist and hygienist were great. I went to bring them back 6 months later to find out that I had a $456 balance and they do not take my insurance. When I complained and said that I verified insurance in advance I was told that "these things happen" and I still need to pay. Unless you are interested in paying out of pocket even though you have dental insurance I would avoid this place at all costs.

Unfortunately it has become necessary to take down my original positive review due to my last…read moreexperience here. At this point, I would not recommend this practice. It was the worst expierence I have ever had. Much more concerned with taking your $$$ rather than giving quality patient care. Definitely put my needs as a patient last. I will refrain from going into detail, but it was astonishingly bad. Suffice it to say, you should respect and value each one of your patients and their time. Sadly this was sorely lacking in my last experience here. If you are reading this and considering going here I caution you to prayerfully reconsider it. I wish someone had warned me, so I am putting this review here as a caution to others. Do not come here for a dental cleaning. I regret going here and I'm sorry to change my initial good review to a negative one. 866-987-7729

The staff is professional and personable. They provide great, caring service and do a wonderful…read morejob of communicating. I drive 50 miles for this excellent dental team, because they are the best!

The staff at Mint Hill Smiles embody a patient-first approach. They are professional, skilled,…read morecourteous of your time, and focused on quality care. In short, they clearly love what they do and it shows in every aspect of your visit. I highly recommend them.

Please be very careful with your billing if you use Mint Hill Smiles. At the end of my cleanings…read moreand before my fillings were started, this office handed me a printed financial estimate in December explicitly showing exactly what I would owe out-of-pocket. As the photo of that document shows, my deductible was fully applied to my cleanings, my remaining balance for the gum care was a flat $100.00, and my upcoming fillings were listed as a $0.00 patient responsibility. I paid my deductible upfront and paid the remaining $100.00 balance exactly as the document required. Months later, after my insurance had already processed the claims and paid them, they completely changed their story. They sent me a surprise bill demanding nearly $680.00, completely refusing to honor the pricing agreement their own staff printed and handed to me in December, claiming these prices were a courtesy estimate. They are trying to hold me responsible for this new, unexpected balance for both the cleanings and the fillings. Since I formally disputed these unfair charges in writing using their own December printout, the office locked me out of the billing portal so I couldn't access those records. Because they refuse to honor their written pricing, I have filed formal complaints with the North Carolina State Board of Dental Examiners, the NC Attorney General's Consumer Protection Division, and my insurance company. Please protect your wallet and double-check your statements if you go here.