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    The Yellow Garage

    5.0 (1 review)
    Open Open 24 hours

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    6 months ago

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    Bow Cycle & Sports - Rent E-assist

    Bow Cycle & Sports

    (41 reviews)

    $$

    I tried to purchase a $3,000 bike from this shop and was let down by their staff and inventory…read moremanagement twice in four days. On Monday, I called to check stock. I was told they could not hold it and to buy online. It sold before I finished work. After I left feedback, their team texted me to apologize and promised they would train their staff better on holding procedure. On Wednesday night, their website showed two of these bikes back in stock. Following their previous instructions, I purchased one immediately and my card was processed. On Thursday, a manager contacted me to cancel the order, claiming someone else bought it first. When I expressed my intense frustration at being misled twice on a $3,000 purchase, the staff was dismissive. When I requested to speak to the owner, the owner called me back simply to defend his broken inventory system and shift all blame away from his business. Taking a customer's money for an item you do not have, and having two issues in a very short time frame is unacceptable. If you are looking to make a major financial investment in a bike, go to a shop that has a functional website and respects your time and interest in the "lifestyle" that is being promoted.

    WARNING: Be careful of what you are buying here. I bought a bike (over $7k) only to get home and…read morerealize there is damage to it that I didn't spot initially. When trying to register the bike the serial number didn't match with the components. Bow had no explanation and agreed to correct the issues. Then they slipped me lesser major components that that I didn't realize until several months later. Their reasoning is that the manufacturer has a clause of "PLEASE NOTE THAT, BASED ON COMPONENT AVAILABILITY AND OTHER FACTORS, SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE". This was for parts that are listed as "highlights" of the bike. The parts replaced are $590 less costly. To make matters worse, Bow tells me that I should take it up with the manufacturer. As the authorized reseller I would expect them to represent the manufacturer and go to bat for the customer. The problem is that they messed up the bike in the first place and pieced it back together on their own after getting caught. This was my experience. I should have listened to friends whom had talked about their bad reputation before. Mileage and frustrations may be different for you.

    The Yellow Garage - bike_repair_maintenance - Updated July 2026

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