Mike was fabulous in determining what type of rider we were. Had regular trek bikes fur three…read moreseasons and then purchased our gazelle electric cm380 and T10. So happy and with the help of Mike advice and expertise. When buying any bike, information of the type of rider you are and what fits those specs is the most important. Sad that they will be moving as the shop was so convenient for riders along fish creek pathways.

It pays to be curious. Last summer's visit to CC Pure was so positive that I had to come back when…read moreI revisited my mountain bike selection journey. I spent the last month researching all things mountain bikes - I bought my last bike in 2001... it's been quite the learning curve. Bikes are in limited supply in Calgary, and some shops are using the global scarcity as a way to pressure a purchase, or at the least, get a 30% deposit. I restarted my search a month ago, beginning at Pure. Great experience. I demoed a couple different bikes. Then, I demoed two more bikes at CC Bow Trail (not so positive - more interested in making a sale than helping me), and then another demo at a Bowness shop (very positive experience). Yesterday, having narrowed down my search, I went back into Pure. Coming in at 5:30pm (they close at 6pm) didn't phase them. Cole was the sales rep and treated me great, as did other guys who helped me choose some pedals. The store was closing, and here Cole is offering me a demo ride. Even though I was somewhat certain about my purchase, Cole never once rushed me or the sale. It was around 6:30pm when I paid for the bike - 30min past closing. Big thanks to the guys at CC Pure. Helpful, patient, kind... and one happy customer with a new Santa Cruz Bronson + new set of clip-in pedals. Sincere gratitude for all the help.

Have been dealing at Cactus for years. Great sales and service. Have refered many people. In fact…read moregoing tomorrow to buy another bike

This shop ripped me off for a $140 tune up that I proved they didn't do. They took advantage of me…read morebecause the bike looked new and I don't look like a pro rider. They also contaminated my brake pads in the process of bleeding my brakes so I had to go to another shop and pay for more service. Avoid these guys at all costs

Stood waiting around bikes for 20 minutes without any acknowledgment…read more Left store, purchased Rail 5 Gen 5 at Ridleys Kensington. Thank's Ridley!

Awesome staff, needed a gear tune up.....young guy came to help, let me come into the shop and see…read morewhat he was doing. Had a great chat, he fixed my bike and I'm out riding again. Was just an awesome experience!!

The service is REALLY poor. The guy seemed exceptionally arrogant and could barely answer my…read morequestions with any knowledeable response. Seemed like I could have got better service at Walmart buying produce then a high end bike. The staff actually told me to lock my bike up by the wheel (which is removeable) to secure my bike. Like was he just wanting me to have my bike stolen? Or insulting my intelligence. When I asked him about the gears etc, he gave me a dvd and said watch this. I looked at it and the info referred me back to the store. Super bad service by an arrogant kid and it was totally dissapointing.

Purchased a bike here today and was treated with exceptional customer service. The owner, Brent,…read more was very hands on and made sure that the bike was fitted and that this Cycling novice had everything he needed. Well done. Little known fact- they have a great selection of hockey gear, especially goalie gear on the second floor

We rented from Joe's back in August. I made a reservation the night before as we needed a chariot…read morething to pull my daughter. We arrived and Joe himself was renting out the bikes as one of his staff wasn't there. He was very helpful and friendly and gave us some good tips. The bikes were in excellent shape! Joe has a great business here, and he runs it well. I would whole heartedly recommend this business!! It's super convenient too as it is right at the park!

Such a great vibe and ownership very responsive. Definately call in advance, but great…read morecommunication. Highly recommend.

I tried to purchase a $3,000 bike from this shop and was let down by their staff and inventory…read moremanagement twice in four days. On Monday, I called to check stock. I was told they could not hold it and to buy online. It sold before I finished work. After I left feedback, their team texted me to apologize and promised they would train their staff better on holding procedure. On Wednesday night, their website showed two of these bikes back in stock. Following their previous instructions, I purchased one immediately and my card was processed. On Thursday, a manager contacted me to cancel the order, claiming someone else bought it first. When I expressed my intense frustration at being misled twice on a $3,000 purchase, the staff was dismissive. When I requested to speak to the owner, the owner called me back simply to defend his broken inventory system and shift all blame away from his business. Taking a customer's money for an item you do not have, and having two issues in a very short time frame is unacceptable. If you are looking to make a major financial investment in a bike, go to a shop that has a functional website and respects your time and interest in the "lifestyle" that is being promoted.

WARNING: Be careful of what you are buying here. I bought a bike (over $7k) only to get home and…read morerealize there is damage to it that I didn't spot initially. When trying to register the bike the serial number didn't match with the components. Bow had no explanation and agreed to correct the issues. Then they slipped me lesser major components that that I didn't realize until several months later. Their reasoning is that the manufacturer has a clause of "PLEASE NOTE THAT, BASED ON COMPONENT AVAILABILITY AND OTHER FACTORS, SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE". This was for parts that are listed as "highlights" of the bike. The parts replaced are $590 less costly. To make matters worse, Bow tells me that I should take it up with the manufacturer. As the authorized reseller I would expect them to represent the manufacturer and go to bat for the customer. The problem is that they messed up the bike in the first place and pieced it back together on their own after getting caught. This was my experience. I should have listened to friends whom had talked about their bad reputation before. Mileage and frustrations may be different for you.

From Austin, TX…read more rented a few bikes here w/ a few buds of mine. $8 hr/ gets you some classy, comfortable cruiser bikes. Owner had fresh picked cherry tomatoes up for grabs. Provided everything, just need to show up and roll out.

Poor, unfriendly, condescending service as always. The last time I shopped at BikeBike 8 years ago…read morethe service was awful. I went back today for the first time since and nothing has changed. Sadly, I was forced to go there for a specific product that was out of stock elsewhere in the city. Worst bike shop in Calgary in my opinion. I would recommend The Bike Shop, Ridley's, Bow Cycle, and Bike & Brew if you want friendly, knowledgeable staff. Many years ago, Sean, the owner of BikeBike and I were on a group ride together and we had a conversation about a bike I purchased from his shop. I mentioned that I hadn't brought it back for the first complimentary tune up yet but well over a year expired since I purchased the bike. Sean told me that it was no problem and that he'd still tune it up for me free of charge. I brought the bike in a few days later and he tried to charge me for the tune up. I remined him of the conversation that happened a few days earlier but he denied the conversation ever happened. I don't think you'll see me in 8 years Sean. I do know that anyone with a set of ears will hear about the crappy service that I received 8 years ago as well as last week.

DO NOT purchase a bike from the BikeShop. You are better off buying it online. They do not stand by…read morewhat they sell. They mislead my wife when they sold her an electric bike. Within a few months there was a recall advising the bike was not to be ridden. I asked for a refund or replacement and I willing to take a loss from or some assistance they simply said not our problem call Specialized. They are quick to take your money not so quick to stand by what they sell. My wife has an electric bike she cannot ride until Specialized figures out a solution. We are now one year in without a bike. I am calling Specialized and considering legal action against the Bikeshop. Buy your bike anywhere but the Bikeshop.

Horrible customer service. They're all "too cool" and "you're not a real biker" attitude. The owner…read moreneeds to fire everyone and get new staff. Just look at the reviews of this place it's horrible. Do not visit.

I recently purchased a Trek bike from the Ridley's Westhills location. The delivery and follow-up…read morecustomer service was excellent, dealing with both Nemo and Solomon. I would highly recommend Ridley's for bike sales and ongoing maintenance to family and friends!

Bought a ebike from ridleys. Had an accendent and they got the part in from the manufacturer . it…read morewas the end of the summer so it was hard to determine the repair. finally this year 2025-. Zach the service manager contacted the manufacturer and they were going to send me multipale parts to test ..Zach argued that wouild be to inconvienent for there customer so after his input they snet me a new bike. I cant say enough about the service I got from Zach -service manager and his boss Ron. Just ask for Zach and you will get service for a King.