Horrible experience. I had 2 procedures here (October and November) where I did in fact take a urine sample before which is standard. I shared symptoms several times of nausea, weight gain, etc. the doctor ignored and I switched providers due to an uneasy feeling. I found out in early January I was 17 weeks pregnant. Not sure how this could have been missed or worse yet IGNORED. Absolutely insane and negligent!!!! read more

I was debating coming here since the past reviews talked about the front desk staff being extremely rude and having long waits. I figured that it would be fixed but clearly it hasn't. I saw my doctor about an hour and a half later after my appointment time which the Dr apologized for but nobody ever came into the room to let me know that they were running that far behind. I'm also a busy healthcare professional but I would never talk to my patients the way the front desk staff treated me and I would communicate to my patient if there are any delays in care. After my initial visit, I received some important news that I wanted to speak to the doctor about or her nurse. The receptionist had the audacity to tell me, "Didn't you just call? You need to calm down" No one should speak to a patient like this. I'm very disappointed with the interactions by the receptionist, hopefully they will learn how to talk to people since they are the first ones patients interact with. read more

I have been coming here off and on for close to a decade and they have greatly improved in the last few years. I REALLY like Beth Nagel and she has a very calming bedside demeanor. I also like that they're more conservative here and don't act like you're a nuisance or crazy if you want more tests or have lots of questions. read more

Front desk is absolutely awful. Rude, Condescending, snippy and not compassionate at all. I would give the front desk one star. These are the people you have to deal with when you're making appointments, trying to schedule procedures or getting information and they should all be fired. Now the reason for the five stars is for their amazing doctors! Hands down the best care you will ever get. Dr. Buscher & Dr. Tan are excellent! These two are always super calm and they are in your corner and will take care of you to the end. read more

Let me start by saying that I worked as a bedside nurse (at Prentice) with this group of physicians for 9 years; I've also had 3 wonderful pregnancies/deliveries under their care. I was a labor and delivery nurse at Prentice from 2006 to 2015. I have worked with every physician on the labor and delivery unit and I can say, without a shadow of a doubt, that this group is the best you can find. I've seen these physicians work well with low and high risk patients; let me tell you, if the s#*t hits the fan, this is the right group of physicians to trust with your life. Not only are their skills and knowledge of the most recent evidence-based practice up to date, but their bedside manner and rapport with the nurses, residents and anesthesiologists are the best I've seen. Again, I say this as a patient and past labor and delivery nurse. I have seen many emergent situations on the unit over my 9 years at Prentice and I have witnessed how different physicians/physician groups handle emergent scenarios; the skills and communication techniques utilized by this physicians group (Tan, Mazzullo, Buscher, etc) are top-notch. My first child was delivered by Dr. Tan; second child by Dr. Norlin (no longer with this group) and my third child by Dr. Buscher. I could not have asked for a better team of physicians. I also see Dr. Tan for my annual visits. She typically sees me on time and spends a good amount of time providing education and answering my questions; she never rushes through my appointment. The front desk staff is always kind and responsive to billing questions and appointment changes. I've been reading through some of the other comments regarding this physicians group on yelp; their opinions are definitely valid. However, if you're looking for a group that nearly ALL RESIDENTS AND NURSES at Prentice go to for their OBGYN needs, you've found the group. read more

I was in an emergency situation with postpartum hemorrhagea on Sunday and I would say it is a near-death experience. I was not sure what is going on and did not even think it is so critical. I called the office and paged Dr. Mazzullo. She responded to my call immediately, directed me what to do and headed to the emergency room within 30 minutes. She saved my life. I also had Dr. Buscher as my OB for my pregnancy and she is super nice and comforting. Dr. Gale delivered my daughter and it was a great experience with her as well. To be honest, the service and efficiency is not that great in this office, but WHY would someone cares about these minor things when they can actually SAVE your life?? At the end of the day, the reliability is the most important thing. I do not blame people who gave a bad review since they have never been in that situation. But you got to know your priority. read more

I called them several time and their voicemail doesn't tell you what are the office working hours. I just simply need to make a payment for my 2 visits and it's annoying to the fullest to receive mails from them to make payment. P.S they don't have online website for billing. read more

I am pretty peeved. I waited 6 weeks to get an appointment, and they called me 1.5 hours before to cancel and reschedule for 6 more weeks. I totally understand that things come up, but then making me reschedule for 6 more weeks? That seems insane. **UPDATE** I made a new appointment, and again they canceled on me the night before! read more

I've been going to this practice for the last year after switching from a terrible experience at a previous location. The entire staff at this practice is friendly and helpful. I've unfortunately had to go in quite a few times this year for some traumatic experiences but they've been so kind and comforting throughout it all. I literally can't recommend this practice enough. Beth is a wonderful Nurse Practitioner, and Dr. Buscher has been a fantastic doctor and surgeon. Highly recommended!! read more

Leaving this practice after 13 years. They were great when I was pregnant. After that, not so much. Long waits- Unreturned phone calls. Once I took myself to the emergency room with heavy bleeding and no one at the office returned my calls or followed up. Then, one of the partners told me there wasn't much she could do and call the office tomorrow for an appointment and by the way we are charging you for this call. Recently I called for a prescription refill and it took SIX calls to speak to someone. Done. read more

RUN. I can't believe this is STILL going on. The Women's Practice has THE worst accounting office I've ever encountered in any business. They have made such a mess of my billing that I've now had to file a complaint with the Illinois Attorney General's Office because DESPITE Blue Cross Blue Shield confirming to them that I have paid my $500 out of pocket, they refuse to revise their billing to account for their error. When they received a copy of the complaint, they threatened to sue me, yet another violation of the FDCPA instead of honoring Federal law which requires them to investigate the dispute fully and suspend the threatening communications. What a mess. I have officially spent more time dealing with their 3 ring circus of bookkeeping than I was in labor. Great doctors, the account services department are a confederacy of dunces. read more

I didn't even see a doctor here. The receptionist was rude enough on the phone that I just figured "forget it!". She acted like she had never before heard any basic question I asked. I literally had to spell words for her. A receptionist doesn't need to be a Disney employee but geez...courteous and professional isn't too much to ask. read more

Came here for my ob appts as they were highly recommended by several doctor friends. Was seen with Dr. Mazzullo (so, so great) and Dr. Williams (lovely person, but what's with the no-eye-contact? You're freakin me out.) As other reviewers have mentioned, the administrative staff are miserable trolls. They are incredibly rude and to reschedule an appointment is a huge inconvenience to them. Uhhh... Sorry I'm not a housewife? Communication in general with this practice was challenging--more than once I found myself playing phone tag with a scheduler/NP, and more than once I found myself calling at posted business hours, but... the person I needed to speak with was out to lunch/gone for the day. The doctors are great and have good outcomes (emergency c-section rate of about 25%, lower than national average), which is what matters I suppose, but having to deal with the non-doctors made going to this practice for my ob/gyn appointments a horrible experience. I would actually just have sucked it up without writing a review, but the reason I am is because I have actually experienced "great". I found another practice that is both responsive (hellooooo online appointment booking!) and with excellent medical outcomes. So glad to be done with this place. read more

I've got to say that while my actual experience with Dr. Norlin was top notch, her front desk staff left a lot to be desired. While I was there, the front desk staff was having an all out fight, attitude, raising voice unnecessarily, etc. with a patient over a scheduling issue. Klassy. After going for an annual exam, my test results came back with some abnormality. I got a phone call telling me that it could mean precancerous cells, but not to be alarmed because it could also not be. They explained no more and told me that someone would call me to make an appt to do more testing. Days passed and no one called me. I was freaking out by the phone call, and the little, yet alarming information I had received. I decided to call and try to schedule this further examination myself. The front desk person who answered gave me buckets of attitude. She asked me why I was calling to schedule the appt if I was told I would be called, she sighed heavily on the phone and asked me to spell my name, which I did. She placed me on hold for 10 minutes. She came back, not remembering why I was on hold, and asked me to spell my name again, put me on hold a second time. I was on hold another 7 minutes. Then she came back a third time, and told me no one was available to take my call and that I would get a call back to schedule the appt. 2 days after that, I got a phone call to schedule the appt for further testing. They couldn't see me for another 3 weeks. Ridiculous! I was told I could have precancerous cells, no one takes the time to explain anything to me, days pass before I can even schedule an appt, and then you can't see me for *almost *another month? There are hundreds of OB/GYN offices in Chicago. There is no reason I should have to put up with this kind of treatment by office staff to be seen my a Dr. read more

Can I give negative stars here? The front desk staff is AWFUL. So incredibly rude. You call, they answer and stick you on hold. I would hate if it was an emergency. The wait times are ridiculous. 2 hours the other day. When I asked how much longer it would be and was told 30 more minutes, I said, no, I want to see another Doctor. Doctor Williams is terrific. But Dr. Tam and Dr. Norlin were both 2 hours behind schedule. Dr. Norlin said I was RUDE when I was upset the she was so far behind, that we weren't told that when arriving (could have grabbed lunch first) and come back. She put her finger in my face and said I was threatening. Ran down the hall (I was at the reception desk), and yelled that I should leave and to call security. Hmm, come on Dr. woudln't a rude threatening person follow you down the hall and not stand calmly at the desk. It gets worse.. wife is 38 weeks pregnant. Making her wait 2.5 hours is ridiculous. So, we saw another doctor within 10 minutes. My wife and I just demanded that Dr. Norlin not be the one to actually deliver the baby. They said they would call us back. Today they called and said they couldn't guarantee it woudln't be her. Right or wrong, if a patient is upset, why would you have that doctor attempt to be in the delivery room. WORSE, Dr. Norlin told Dr. Williams to call us and say my wife could go to the appointments, but that I wasn't to be allowed there. Wow, so sorry a husband doesn't want his 38 week pregnant wife to wait 2.5 hours during lunch time to see someone that obviously feels their time is more valuable than the patients time. for the other Doctors to then not agree to have her NOT be in the Delivery room shows they have no clue either. Horrible front desk staff, horrible billing, extreme wait times and no clue! If Dr. Williams changes offices, or removes Norlin, we may consider returning, but that front desk staff.. YIKES!!! So at 38 weeks in, we feel better switching. Already have an appointment with another OB set for next week. read more

I've had one baby with this practice and my experience with the doctors (and nurse practitioners) was wonderful. I absolutely love Mia Norlin and found her to be extremely smart, empathetic, genuine and just all-around excellent. I did not have a c-section, but I've heard she and Dr. Tan are two of the best in Chicago for c-sections. The reason my rating is not 5 stars is because I agree that the practice has other shortcomings. The waits are often very long, the front desk staff is often not on the ball and you often don't get calls with test results, etc. None of these issues have been significant enough for me to consider leaving Dr. Norlin, but I agree that the organization and front desk situation could be better. Overall though, I highly recommend this practice, especially Dr. Norlin!! read more

Going to the "ladies' doctor" is never the most pleasurable of experiences, but The Women's Practice makes it as good as it can be. I'm a patient of Dr. Mia Norlin, and she's excellent. Highly knowledgeable, friendly, easy to talk to, usually on time, and she returns calls/follows-up promptly. The office itself is nearly brand new, modern and very clean. Oh, and not to mention it's right above Neiman Marcus. A trip to the gyno usually calls for a nice, relaxing shopping trip afterward. Just call well in advance! I had to wait about 2 1/2 months for the first visit. read more

I moved from the suburbs YEARS ago and only started looking for an OBGYN in the city last year. A friend who recently had a baby recommended Women's Practice and and I am so happy I took her suggestion! YES, you will more than likely wait past your appointment time but that is because the doctors here actually spend time with their patients and answer every question. While I rarely waited at my doctor's office in the suburbs, she was in and out within five minutes even though I have had multiple medical issues over the years. This was not the case with Dr Mazzullo. My first appointment, she spent at least twenty minutes with me going over my medical history and discussing my future plans for children. When I recently had a follow up, I thought it was just for blood work but Dr Mazzullo saw me again prior to the blood test to go over everything and make sure there were no changes to my health. I've never had such a thorough Doctor. It has been a relief to feel like I have someone on my side and actually cares about my health. I'm happy I found this practice prior to becoming pregnant! read more

After finally deciding to leave the practice I've been seeing since I moved to Chicago I stumbled upon The Women's Practice on Yelp and decided to make an appointment. I am so glad I did because I think I've finally found a practice and a doctor (Dr Tan) that understands me and makes me completely comfortable. Two things I want to point out to newbies: - Getting an appointment takes some time. Meaning I had to wait over 2 months to get in. - Long wait time while you're there. I showed up over 45 min early and had to wait an hour and a half to get in and then I had to wait another 30 min for the doctor. Regardless of the issues above I still dont regret choosing this practice. The front desk staff were helpful, the nurse was nice and don't even get me started on Dr. Tan. She was really the nicest ob/gyn I have ever met. They don't have you fill out a history form when you check in so when the nurse brings you in she goes over it with you and I really like that. Sometimes you forget about things while filling out all that paperwork so it's nice to have someone jostle your memory a bit. I also get why the wait is so long because after the nurse left, the doctor comes in before you get undressed to go over your history, any concerns and also any questions. It's my understanding that this is something all the doctors do at this practice. I had so many questions because of some bad experiences at my last practice and Dr Tan answered all of them and not once did I feel rushed or stupid for asking the questions I did. The actual exam itself took no more than 5-7 min. And I was okay with that, she's that good. So, all and all I am so glad I found this practice and I don't plan on ever leaving. Well worth the long wait that's for sure. I even said that if I ever have a baby I hope this is the practice I use. read more

I love all of the physicians in this practice. I have had 2 children with this group, and now continue to see Dr Mazzullo for my yearly and follow up care. While the front desk is not the best, the doctors make up for this and more. The personalize your care, get to know who you are and genuine. Sometimes appts do run behind, but it is because they take their time with patients. I have never felt rushed, all of my questions are answered, and they make sure you are good to go before they leave the room. I appreciate that and can not say enough good things about this practice. They accept insurance (I have Aetna) and I have never had a problem with their billing. read more

Ugh, I am so torn...its legit a 3.5 I went here because I want to see a NP for my yearly. I was paired up with Beth, who I like. She's nice, to the point, gets in and out, easy to schedule an apptmt with, etc. I have been to her twice and MD once dt abnormal pap. I dont love the location. They valid parking in the building. I guess its good because if I wanted to go shopping at Water Tower (kill me now!), its just down the road. Also, Neiman is right there, but I just never go. I dont like the front staff or the techs. They are cranky. Mean. Not personable. The list could go on and on...however I am trying to be nicer in 2015 so I will cut it off there. If I could find a different NP, I would go somewhere else in a heartbeat, but surprisingly its difficult to find. Yes, they have you check in on an iPad. I would rather have nicer staff than tech advances. The office is pretty clean, lots of mags, overall just A-OK. read more

Easily, EASILY five stars! Dr. Williams and the Women's Practice is the best place I've ever been for an annual. EVER. I have had some really bizzare mishaps in the exam room of a gynecologist (I'll spare you the awful details). I will recommend this place, and Dr. Williams, to everyone that I know with a vagina. Everyone. I always think I'm a big badass and don't need talking through the procedures, but, man, tell me to take my clothes off, slide down the table and expose my bag of goodies to a stranger, and the cool, unforgiving breeze...all of a sudden I'm a shivering, frail animal. Dr. Williams talked me through every little step--which was fantastic because she had to do an extra procedure for me. She was very friendly and moved quickly. Nothing a girl hates more than a pelvic exam or pap smear taking longer than neccessary. She's incredibly empathetic about the entire process, and makes you feel as comfortable as you can during an annual. She has mastered having a professional, yet warm demeanor. Don't think twice. Call this place. Ask for Dr. Williams. You'll thank me later!!! read more

I have to agree with most of the reviews on this place. While the doctors here are quite nice and very helpful the nursing/administrative staff are just terrible people. My wife woke up very sick one morning and we decided to call in. Office hours said 8am but no one picked up until 8:35. They asked us to come down for more tests and when we arrived the nurse checking us in was extremely rude, "do you have an appointment?" She said to my, obviously, very sick wife. We were eventually placed in a room to wait for the doctor and my wife became more ill and thirsty. I went up front to ask for water and was told there is a drinking fountain in the hall way outside the office. I asked for a cup and was told, "No Cups!" After my wife became more nauseous I went back and demanded some water for my wife and, magically, cups appeared as I was on the verge of making a scene. The doctor was quite nice and the wait was a little long but we felt taken care of by the practicing staff. I don't feel comfortable letting my wife come here alone considering the treatment she may receive from the nursing/administrative staff. We will be looking for a new group. read more

If I could, I would give the doctors 5 stars and the office staff 1 star. Dr. Buscher is wonderful and will spends the time you need with her to answer all of your questions and concerns. She has called me at 8pm with test results, easing my mind and providing exceptional customer service. Once time she had to cancel my appointment due to a hospital emergency, and fit me in the next day before she usually even comes into the office. The front desk staff is lacking in customer service and communication skills. My last appointment was 4/22/15 and I waited 45 minutes in the waiting room, without any acknowledgement of the lateness or apology. One genetic test was recommended as a lab visit, but when I came to get the test taken, they were "out of" the test. I had paid for parking and taken time off my busy work schedule to come for the lab tests and they were unable to do the test that day. I had to go back a couple weeks later to complete the blood work. I've also been sitting in the waiting room, overheard a conversation between a patient and front desk staff, and after the patient left heard the staff person discussing with another staff person how "stupid" the person's question was and to "use common sense next time." I was horrified and feel uncomfortable asking them any questions when I'm there with the fear that I'll be one of the "stupid" patients. I wish this office would get up to speed with technology. I get no reminder phone calls or emails about appointments, and get hand outs that have been copied so many times they are not legible or are outdated. On 4/22/15 I was given a list of pre-natal classes at the hospital from Fall 2014. It would also be great if more thorough instructions were given for big appointments - like the level 2 ultrasound scheduled at 20 weeks at a separate office, they didn't give me any parking information and I ended up paying $30 because the second office wouldn't validate the parking at the regular Northwestern lot. I would highly recommend the doctors at this practice, but warn patients of the patience needed to deal with the office and high volume that this office does. read more

After visiting a few different OB/GYN offices throughout the years in Chicago (and having had my share of lousy doctors), I am delighted to have found The Women's Practice. I saw Dr. Norlin for my first OB visit, and she was so attentive, kind and considerate. She's very approachable, she doesn't rush through the visit, and answers every question thoroughly. Excellent bedside manner! Since I had a miscarriage a few years ago, I ended up calling the office after having some strange symptoms a few weeks after my initial visit with Dr. Norlin. I put the call in at 8am and was told that Cindy, the physician's assistant, would call me after she got in at 9am. By 9:10am, she called and squeezed me in for a checkup at 10am the same day. Cindy is very sweet, and reassuring (I think I was a little neurotically worried, but she never made me feel like I was wasting her time, in fact she said I did the right thing by calling and coming in). After she examined me and found that everything was fine, she spent a few more minutes reassuring me and reminded me that I can call anytime I feel uncomfortable or have questions. I've been to some doctors/nurses that make you feel like you are wasting their time and act holier than thou, so this was a welcome change (especially since I have several more months until the baby is born!) The office is very clean, with elegant and modern decor. Reception is pretty expedient and helpful although it was crowded both times I went there, so I had to wait a few minutes to get checked in. Once in the waiting room, I waited about 15 minutes or less to see the doctor or assistant. HIGHLY recommend this practice!! read more

I have been a patient of Dr. Buscher's since I was 23, I am now 37 years old. During this time I have referred at least two friends who have also fallen in love with her. She has an amazing bed side manner and every visit I feel like I am her only patient. I have often joked with my friends, sharing that I never really know its my doctor when she calls because she says, "Hi, its Beth Buscher". Unfortunately, I had to move to NY and hoping to find another amazing Dr. in the interim. However, I don't think Dr. Buscher can be topped. When and if I return to Chicago, back to Dr. Buscher I go. read more

I followed Dr Mia Norlin to this practice and I absolutely love her. She has excellent person skills as well as medical know-how. Dr Norlin has helped me through other medical issues as well as being my top-notch OB/GYN. The office is fantastic. I have to call up to 6 months in advance to get an appointment but I don't know where I'd be without this practice. read more

I don't think I've ever written a Yelp review, but now that I'm about to deliver my second baby with the incredibly knowledgeable and competent staff at The Women's Practice, it's about time! This practice was referred to me by a doctor at FCI. He said that the "staff is full of doctor's doctors" and that's all I needed to hear. It's true - the nurse practitioners and doctors are top notch. I am a patient of Dr. Lisa Mazzullo's and feel fortunate, but throughout my pregnancies have been served by each of the doctors in the group and feel they are equally qualified, genuine, concerned, sociable, thoughtful and competent. I left a similar group (in the same building) because of so many accounting foul-ups that left my files a mess. I have not experienced any difficulties here, and have always been treated well by the front desk staff...on the phone as well as in person. My only note of caution is that the waiting room can become extremely familiar! I've waited more than an hour at times for a 15 minute appointment. When I'm lucky enough to be scheduled with Dr. Mazzullo, there are times that I've waited over an hour and a half between the waiting room and the exam room. Still, no regrets! She, like the other doctors, spends as much time with you as you need. I suppose if the wait really, really bothered me, I'd insist on appointments first thing in the morning or right after lunch. Thanks for the wonderful care, Women's Practice! read more

I was surprised to see so many negative reviews on here which made me laugh because I know that most of the clientele are patients experiencing pregnancy hormones. I feel like I can say this because I was once pregnant, and this was my OBGYN office of choice. When I was pregnant with my daughter in 2015, I had Dr. Amy Williams who was so incredibly amazing. I cannot sing her praises enough; she literally would give me high-fives and made me feel like I was one of her girl friends. As a first-time mom, she was so informative about the changes that my body was going through and never made me feel rushed or needy. As we got closer to the big day, Dr. Williams made sure that I was adequately coached for what I was about to go through...she would act out what labor looked like, she would quiz me to make sure that I knew what to do, she also made sure that my husband felt prepared as well. When the day came, Dr. Tan was on call that day and ended up delivery my baby. It was the smoothest medical procedure that I ever had in my life, and it took me literally 2.5 pushes for my daughter to come out. Dr. Tan was like a drill sergeant--very calm, very assuring, and very experienced. I never once felt like she didn't know what she was doing. For a medical procedure as big as giving birth, you want that in a physician. I have the tendency to get nervous easily, and I admit that I even had a mental breakdown before delivery, but Dr. Tan helped me group myself back together. I have also experienced Dr. Tan in another capacity as a gynecologist, and again, she is extremely calm, thorough, experienced, and informative. I felt like medical student as she walked me through the procedure as she explained the different parts of my anatomy. I didn't think that it was necessary but Dr. Tan insisted that it was "cool" and useful information which turned out it was. Receptionist team has come a long way. I've never experienced rudeness like most reviewers have reported on here. They have always been professional to me, and they now do courtesy appointment reminders so that you don't miss your appointment which they didn't used to do in the past. I find this very helpful. read more

This is hard because I think that Dr. Norlin is a great doctor. However, her office staff is unprofessional and rude. I am switching doctors for the duration of my pregnancy because it is clear that she has too many patients and, as a result, does not have enough time to address patient concerns. On top of that, her assistants do not call back with test results when they promise that they will, and are elusive when you call the office. I knew that this would be a bumpy ride when the office staff informed me that they did not have room to see me until the fourth month of my pregnancy...and I made the appointment in the first month of my pregnancy. Sorry, Dr. Norlin, you are great, but your staff sucks. read more

I have to say straight off, that my review has NOTHING to do with the doctors in this practice, since I never got to see one. From what I have been told, they are excellent. My review only covers the front desk staff. After taking an at home pregnancy test that came up positive, I was anxious to get into a doctor's office to confirm the results. I did not have an OBGYN in Chicago, since I recently moved here from New York. My sister sees Dr. Norlin and had nothing but high praises for her, so I called the office. They explained that I would first come in for a pregnancy test, and if it came back positive, THEN I could schedule an appointment with Dr. Norlin. She asked what kind of insurance I had, I told her United, and she said OK come on in. The next morning I got there at 7:45 am so as to get the test done and get off to work in time. First thing, she seemed very annoyed that I was a new patient, and the women started to get out all the paperwork I would have to fill out and just seemed very annoyed at the data entry this would surely cause her in the future. I then gave her my United insurance card, and she boldy stated "Oh, we don't take United." I explained that I had called on the phone and talked to someone. She didn't really care and basically had nothing to say, no apology, nothing. Then, another blond woman sitting nearby stated that the lab takes United, and it might still be possible just to get a pregnancy test because that could go through insurance, and I could just pay $30 out of pocket to get the blood drawn. Since I had gotten up early in a blizzard to get there before work, I decided $30 was worth it just to know one way or another, and proceeded to fill out all of the paperwork they requested. After filling everything out and returning to the desk, the woman took my forms and said, "Oh, yeah I talked to my supervisor and she said we can't give you the pregnancy test since you won't be a patient of ours." I explained again how I was misled over the phone and how I had gotten up early and now didn't have to be at work for an hour and couldn't they please just give me the test and let me pay out of pocket. I said emphatically, "I called yesterday, you told me you took United over the phone, and it's not right what's happening now." Her response: "Ma'am, everyone in this office KNOWS we don't take United." I guess I am supposed to infer from that that she thinks a) I called ANOTHER Dr. Norlin's office in Chicago that has a practice called "The Women's Practice", or b) I was simply lying. That was their ONLY response, NEVER a "I'm sorry you were told wrong and I'm sorry for your inconvenience", which would have smoothed the whole thing over much better. Nothing. The doctors might be great, but they really need to take a hard look at their rude, incompetent staff. I HOPE YOU ARE READING THIS DR. NORLIN!!! read more

I came on here to get the office's fax number and I was so shocked by the negative reviews I had to put in my two cents. I have been a patient here for about 14 years, except for the three years I lived in another state while attending law school. I had my first child delivered by them in 2012, and since then have suffered a miscarriage resulting in me having to have a hospital procedure done, so I've been through the wringer there and know the ropes, I'm not some first time customer. I have to say, I have met all of the doctors now, and I honestly love them all. Does the staff *sometimes* suck? Yes. And I am quite sure that happens everywhere in major metropolitan areas. Are the staff making any important medical decisions for you? Nope! Also, after reading some of these reviews, maybe the staff seems a little pissy because they've spent all morning being yelled at by some of these crazies! That would be enough to rattle me too. I've never had horrible experiences with the staff, just some "meh" ones, and for the most part I'd say 80% positive experiences. But honestly, if you are a calm, rational person, none of these things should bother you (longer than usual wait times, long wait to get initial appointment, hard to get phonecalls back [rarely happens, but has happened]). All of these things are so insignificant in my mind, when you are getting top notch medical services, procedures, diagnoses, and a level of patient care that makes you both super comfortable and feel truly cared about by the doctors. Whenever I have had a problem, whether medically or right now when my insurance company is being sneaky and trying not to cover something that was medically necessary, I have felt as though the utmost level of care and attention was paid to me. The practice wouldn't be so busy if the doctors weren't amazing, but I have never felt that they have so many patients they don't take the time to really give each individual patient the reasonable (and beyond I believe) amount of care and respect they deserve. I would give these ladies 10 stars if I could. read more

Like so many of the other women who reviewed this practice, I feel very ambivalent. I see Dr. Norlin, who I love, and who seems universally adored by the other reviewers. She's kind and smart and not pretentious (she calls herself Mia to me when she calls). But the Women's Practice staff ranges from being simply cold and impolite to downright rude and inept. The worst instance was when I was pregnant and I had an appointment rescheduled (by them) so many times that I actually missed an entire month before my next appointment. I know that Dr. Norlin had very personal (justified) reasons for needing to reschedule, so I don't mind that. What I did mind was (1) they were incredible rude about it to me when THEY were the ones rescheduling my appointment three times, and (2) that they didn't have me simply see another doctor. In fact, they did not realize I was pregnant, which I found out later, which was why they were so casual about my appointment. Well, shouldn't my pregnancy be like the first thing on my chart? During a second occasion, the receptionist actually lied to me. I called to get test results (they said they'd call me the day before but never did), and I told the receptionist to tell Dr. Norlin that I recently learned I was pregnant (changing the meaning of the test results significantly). When the receptionist called me back, she said she talked to Dr. Norlin and gave me some vague explanation for my results that didn't make sense given that I was pregnant. I asked her TWICE, "Did you tell Dr. Norlin I'm pregnant?" And she said yes. However, when Dr. Norlin called me back later in the day, she said she didn't know I was pregnant. Because I ended up speaking with Dr. Norlin myself, it ended up not mattering (medically speaking), but how can I trust them ever again? Someone else wrote they didn't think it was a big deal to have crappy staff as long as the dr. was nice, but then said after she experienced it, she changed her mind. I totally agree. At least when you're pregnant, and dealing with the office staff on a regular basis (as opposed to just annually), it really makes a difference. And it becomes cyclical. Because now I realize I have to be pushy and aggressive (which is not in my nature) simply in order to get accurate and timely results, which probably makes them more rude and annoyed when they deal with me. But they started it! Back to Dr. Norlin, specifically. As I said she is great. I had a very sad and unfortunate loss of my last pregnancy (at 5 mos.) and she was very comforting during the whole thing. She came to my hospital room when she got off just to check in, and stopped by during a surgery when it was not necessary, and stayed with my family in the waiting room the entire time. For this, I will be eternally grateful. Dr. Williams is equally as great. She was the doctor on call during the difficult time mentioned above and she was informative but also very compassionate, and I couldn't have asked for anything more from a doctor. So, while Dr. Norlin and Dr. Williams are superb (I don't have much experience with the other docs, but they seem great, too, especially Dr. Buscher), it's hard to recommend this practice to anyone because such a large percentage of your interactions with them is really through their staff. One last note, however, is that, in my research, it seems like so many of the other practices (affiliated with Prentice, at least) have the same issues -- great docs, but horrible staff. Some seem much worse that the Women's Practice, in fact. So perhaps you just have to deal with it. But I'll say this: if any practice gets their act together enough to SIMPLY HIRE COURTEOUS STAFF, they'll make a killing, because every woman in Chicago will want to go there. read more

I agree with many other reviewers- Dr. Norlin is great (when you get her in person), but the rest of the staff is incredibly rude and inefficient. No one calls with test results, when I received a letter in the mail suggesting an abnormal pap- no one called to follow-up and when I called, the nurse practitioner made me feel like an idiot for questioning what 'abnormal' means, it's not uncommon to wait over an hour in the waiting room for an appointment, it's unclear as to whether or not messages left for the doctor are passed along, and getting an appointment is extremely challenging. I am strongly considering changing doctors for the remainder of my pregnancy. As a first time mom, I'd like to be confident that my doctor is available, if need be, and I certainly do not feel that way. It's clear that the practice has too many patients than they can handle and personalized care is far from the norm. read more

If it weren't for the sometimes rude front desk people, I would have given them 5 stars. I called in a perscription and Kenisha gave me such attitude because I didn't have the phone number of my pharmacy on hand. Sorry, it's not every day that I'm calling in perscriptions for drugs! Other than that, Dr. Tan is a really great doctor. She's a great listener and I never feel like I'm being rushed or like I'm just a number. The decor is a nice bonus as well. They have hard wood floors and a modern style to the office. Sometimes the wait is a little long, but about the same as any doctor's wait time would be. read more

The doctors are wonderful in this practice. Highly respect Dr. Buscher. For the record however, their front office staff needs some cleaning house. Without fail every time I call they are completely rude. Even some of their new staff members that have been recently hired should find other jobs ... why is it so hard to just answer simple questions and be kind and courteous. Their phone skills are ridiculous and to make appointments patients do not need continuous attitude. Why is that necessary to just look up the appointment schedule? This is health care where the doctors in this practice are great, but have poor representatives keeping gate at the front office. So sad to see this. read more

Everybody has an opinion about everything and so do I, but when I review my experience at The Women's Practice over the last few months I come to realize you cannot review a medical practice with the same standards in mind as you would a hair salon for example. You are not there to have your ego flatered but to receive medical care. My medical care here has been outstanding. Dr. Norlin was my chosen OBGYN and she is really terrific - everything you read here on Yelp about her is absolutely true and well-earned feedback! The practice requires that you rotate with the other partners (all women), which is a really good idea, since you never know which attending will be on service the day of delivery and even more so because you get to see/judge various approaches to providing prenatal care. My interactions with the other providers in the practice was very pleasant, despite having to wait close to an hour in a couple of occasions. The one provider I want to angle out though is Dr. Tan - I owe the amazing labor experience I had to her expertise: well-trained, experienced, considerate and, more importantly, in my opinion, calm and confident. Having her as the attending in service the night of my delivery made for a pleasant, yes, pleasant delivery and I will forever be grateful to Dr. Tan for the experience and the medical care she offered my precious newborn and I! The front desk staff is not overly chatty or sugary, but they are efficient and so are the nurses. I didn't care for the ultrasound technician the practice has on site, but the office that they collaborate for the important 20-week ultrasound consists of really experienced staff, so you don't have to use/consult the onsite ultrasound technicians. read more

They answer the phone like it's a pizza place-"There are 5 calls ahead of you, please hold." They have taken on too many patients and cannot give personal attention. The nurses and staff are rude. I have been considering leaving for months now, and am finally fed up. I will not be returning to this office. read more

Dr. Norlin is wonderful but the rest of her staff is rude and have a terrible attitude. They make you feel like you are a complete bother. They are also incompetent - it took one nurse over 10 tries before she was able to draw my blood. I tried to give them a chance and complain to the office manager and it took her 2 weeks to call me back. They are just AWFUL. There are a lot better choices in the city. read more

My review is for Dr. Mia Norlin. She is truly a grade A physician. She is caring, helpful, patient, and kind. I delivered my 2nd baby with her, and couldn't have been more pleased with my choice. The front office staff is OK. However, I could really care less about that department...if you really want quality care from an obgyn then this is the place to go. All of the doctors were great, and i would have felt comfortable with any one of them for my delivery. read more