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The Wireless Store

1.0 (1 review)

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13 years ago

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AT&T Store

AT&T Store

(25 reviews)

I called this store to ask if they had the iPhone 17 Pro Max in stock. The person who answered gave…read moreme some attitude and said he couldn't give information over the phone because it was "store policy." I didn't give him any attitude back I simply said okay, thanked him, and told him I'd be there shortly. After that, I called three other AT&T stores, and all of them were able to tell me over the phone that they did not have it in stock. That's what confused me. A simple yes or no would have saved everyone's time. I went into the store on 1/1/2026 at around 4:40 PM. I waited patiently and again asked if they had the iPhone 17 Pro Max, explaining that I just wanted a yes or no so I wouldn't wait if they didn't have it. I was told the wait would be 15 minutes, which was fine. That turned into 30 minutes. When I asked again, there were three employees working, but only one was helping a customer. I didn't understand why no one else could simply check. I continued waiting. Eventually, someone who had been standing around came over and apologized for the wait at this point, it was about an hour. I was finally helped around 5:44 PM. After giving him my information, I was told I couldn't upgrade unless I purchased the phone as part of a bundle. This was very confusing because I upgraded another phone less than a month ago and was never told this. He said that was the only way he could sell it. Overall, they wasted over an hour of my time on my only day off just to tell me no. If they had been upfront from the beginning, either over the phone or when I first walked in, I could have gone somewhere else. Very frustrating experience.

Went in to activate a couple of phones for my family. Alexis was very helpful and knowledgeable…read more Service was a breeze.

The Wireless Store - mobilephones - Updated May 2026

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