**Buyer Beware When Purchasing From This Store**
As we all know when purchasing wigs it is customary to try on the tailored display with a wig cap and hope and pray that the actual product you purchase looks just as good with some love and attention once taken out of the box. *Buyer Beware* I recently purchased a wig from THE WIG SHOP on 1783 Washington Street in Boston, MA. Their receipt which clearly says "No Exchange, No Returns on Wigs, Ponytails, Clip-ons, Jewelries" is totally understandable for health reasons. I get it. However, what happens when the wig is defective? Sure, you are shown the wig in the box to verify its color and style but you are NOT allowed to try it on. In my situation the lacing of this manufactured product was poorly stitched, leaving my new purchase to sit buckled on my forehead. This not only defies the point of a "quality lace" wig but, it also makes it very obvious that you are wearing one. When I returned to the vendor later that week to explain, I was told that this is how all the wigs from this manufacturer looked due to the way the clips were placed to secure the wig, in which they brought out one to compare. This wig was also stitched improperly and buckled which I pointed out but they did not choose to see beyond the "Clip Theory". They continued to claim that once I cut the lace (which would totally deem it used) and wore it for a while it MAY be fine. But they could not guarantee that. However, we have "No Returns or Exchanges". Really? That's your explanation! How can you tell a customer that has spent a good chunk of money on a product purchased in their establishment that it "MAY be fine... but we can't guarantee it" when it clearly was not fine (I could tell from the heightened phone conversation between the sales associate and the offsite manager). I don't want to purchase a wig and "wear it a while" before it looks good. I should be able to wear it and have it look good when I purchase it (with some reasonable styling)! I have purchased many "quality lace" wigs in my life, none of which sit buckled on my head BEFORE I cut the lace. I was appalled that this vendor was unwilling to work with me in rectifying the situation. I even offed to accept a store credit. It did not seem right to pay for a wig I could not use when this could have easily been addressed with the manufacturer. I am now working with my credit card vendor to recoup the loss. If this review can prevent one unsuspecting consumer to fall into the pitfalls of being taken advantage of from this vendor, then my job is done. read more