Fairly clean with showers. Main point is the girls are average but if you want the best massage…read moreever (and I have tried quite a few) Amy is the girl. I understand she is new and currently work evenings on the weekend. Doesn't cut your time short and gives a nice deep massage that's perfect in every way. 10x better than any other massage I have had. Looks like she enjoys what she does!! Excellent rates and very friendly. Thanks Amy!!

My sister was 6 months pregnant when she had a pre-natal massage at the Pearl. She absolutely…read moreloved it and recommended that I go there the next time I visited her in Pickering. I loved it as well. While it had the luxury trappings, it was smaller than I had anticipated. Nonetheless, my massage was excellent. The atmosphere was very calm and serene. I felt like I was the only person in the world. I was happy that they offer appointments on Sunday, which is super convenient. I also liked that when I paid by Visa, I wasn't prompted to tip the therapist. (I still did though, because I had a fantastic session.)

The place is elegant. I loved the massage, it was really relaxing. Sometimes the lady will go very…read morelight so i had to remind her to put some pressure and other times she will go very hard, and i had to say something again. Not a big deal, i will still go back

Very good massage delivered by polite young' lady. Very strong and brought me much relief.read more

In the winter, the girls greeted me with a hot tea and snacks, and during my massage, they made…read moresure to replace my hot towel whenever it got cold. Really nice place, friendly staff, good quality

I'm so disappointed because I wanted this place to be my "go to" now that I'm in Pickering. The…read moreambiance is lovely, it's clean, organized etc. I went 3x since September for manis & pedis, but have constantly had issues. My nails fall off (as you can see in the photo). The first time it happened it was one nail and only a week and a half since the appt. I went to get it fixed and they charged me $7 for a new nail (I call that out because they don't do fixes for free). The second time it was 3 nails so I complained and they did them for free. The third time I had 2 nails pop off within 4 to 5 days after my appointment. I didn't bother going back! I went to a new place today and was told that it's because the person who was doing them is doing them super super THICK that it leads to the whole nail popping off. Makes sense as I've never ever had these issues in the past 5ish years since I turned to gel. Such a shame because it's lovely inside and does have a soft soothing vibe. So mad :(

Stopped in for a manicure last week while on vacation. Service was quick and friendly (by the…read moretechnician - the woman at the front desk couldn't care less) however, I'm really disappointed with the quality of the "manicure". The shellac has air bubbles on three nails, the colour density is inconsistent and I had to reshape my nails once I got home. It's only been a week and and the shellac is already lifting and chipping. I've had A LOT better for a lot less. I won't be back.

Sam did a great job! My skin looks and feels amazing. Would definitely recommend. Soothing…read moreatmosphere and friendly staff!

Services are great, a little pricey for Durham region, more comparable to prices paid in downtown…read moresalons but the service is good. Caroline gives a fantastic facial and is usually willing to customize the experience to the client's skincare needs for that particular day. She also seems very knowledgable and up to speed on the products used. Staff always greet you with a smile and are very welcoming. Too bad they stopped taking wayspa coupons.

My daughter and I went to the spa a few years ago, and vowed to come back. We finally did, and we…read moreleft feeling tranquil and relaxed. Tamara worked on me, and was wonderful. She is so good at finding the areas where you are holding tension. The hot towels are beautiful. Colleen worked on my daughter, and my daughter left in a similar state of bliss and tranquility. It felt therapeutic, rather than clinical. We enjoyed the Bliss Package, and I was so pleased that they could accommodate both of us at once, in the same room. I highly recommend this as a Mother-Daughter experience. The historic building and the beautiful grounds add to the charm and sense of separation from the world of busy activity and stress. I highly recommend this spa to anyone looking to unwind and relax in an environment that basically instills that feeling. Enter quietly, to preserve the calm atmosphere. Parking is behind the spa house, and spots are plentiful. Enjoy yourself, relieve your stress, feel more invigorated: you can get this at Ignite Your Soul.

I had another great massage experience from Tamara! Her technique is both relaxing and effective at…read morefinding those tight areas you didn't know existed. And the addition of the hot stones and towels was such a nice surprise. I didn't want it to end, but it's ok because I know I'll be booking her again soon.

Summer was absolutely amazing. Just had surgery and she made sure i felt good the whole time!!!…read more Thank you summer

I'll start by saying that the service providers are wonderful. I have my favourite massage…read moretherapist, facial person, wax person etc but the management team is horrible to deal with. Incredibly inflexible. Two examples 1. They have a sign on the door outlining symptoms e.g. fever cough/cold flu etc then don't come in. I called to cancel once and they in turn told me they were charging me so I said forget the cancellation if you want me there that's fine with me. A manager calls me back immediately "don't come if you are sick, we won't charge you" 2. I called today to inquire if they could kindly ask my massage therapist to come in early 10-15 mins next Thursday (I am her first appointment of the day but I need to scoot out sooner than I thought) so instead of cancelling or shortening my session, I thought it was worth just checking to see if she was willing to come in 10-15 mins earlier. If she says no, then ok I'll cancel, if she says yes then what's the big deal management? Oh they'd have to pay her an extra 15 mins, eh? I can cover that 15 mins with a bigger tip so she still starts on your clock at your "scheduled" start time, but no, they won't even ask her because they have hard rules. it's ridiculous because it impacts no other client. I'm still within my window to cancel and they may not get a backfill (they probably will but it's a chance they take because of their inflexibility). Seriously not flexible here at all. I have taken all my services elsewhere now (biweekly waxing, facials etc) except massages because I like the service provider as I mentioned. I know others who have left this spa too.

This place is a scam. They said they are RMTs and now won't provide receipt for insurance after I…read morepaid.

Have not been to Yan Spa for a long time. The last ime I was…read morethere it was not good . As soon as you walk in you are directed to a dark room with no lights on you can't see anything . When I went to lay down on the massage table I ended up stubbong my toe on the table . Then when it was time to do the massage the person doing the massage ended up hurting herself also on hitting the table. Once she started doing the massage she could not see me . When she did she only concentrated on on my back and no other part of my body ( legs, arms) then when it was time to pay they want more than what was advertised . Have not and will not go back

This is a higher end luxurious spa. Staff are polite and professional from the time from reserving…read morethe time you arrive and leave. The experience is equivalent to what you would receive in a luxury hotel. My therapist provided a deep tissue therapeutic massage and I asked for a firm one. Yao had a great technique and I feel very at ease and energized. Facilities are neat and stunning. Nice touches include new age Chinese erhu music and finished with peppermint green tea.

Located in a plaza a bit north of hwy7/ Kennedy with lots of parking…read more Got recommended this spa from a friend after negative experience at a nearby spa. Have been going here several times with different masseuse and enjoy most of their massages. Definitely a relaxing experience and they end up giving you a sweet camomille tea as you pay. Yes, they'll ask if you're okay with 15% for tip but I haven't had an incident where I wanted to change it.