While Oatlands Park Hotel has a rich royal history, the building standing today is largely a…read morereconstruction of its former self. Sadly, Oatlands is a property that leaves a tremendous amount to be desired. By US standards, it should be classified as a 2 star property. While there is a grand lobby, which is heavily advertised on its site, everything else is in a very sad condition. Rooms are quite dirty, with spider webs on the interior side of windows, dead bugs on the windowsills and tons of stains on the bedding. The condition of furniture in the rooms and carpets in hallways is in a very poor condition. Paint is peeling in most places and dust has not been wiped off for a long time. The main restaurant had an incredibly fishy smell the entire time. The people working the front desk are pleasant to interact with, so that's the biggest upside of this property. With that said, they did double charge for the room by accident and it took several back and forth emails to adjusted, with them assuring initially that all was correct. Outdoor areas of the property are also in a subpar condition, with things like random hoses laying around, excavations in different parts and poorly maintained landscaping. Despite the substantial real estate footprint, there aren't any walkways or paths to walk around the property or gardens of any kind. As a whole, while the property is historic, it is not possible to recommend it due to its sad condition.

Great little historic hotel in a quiet weybridge setting-- staff is very friendly and their bar is…read moregreat. Most rooms were updated over the last couple years and beds are quite comfortable-- have stayed numerous times and it's still my go to in the area.

My daughter booked us in here and went on how awful it was - why did she book us in?…read more Anyway this hotel was great the staff were all so polite and friendly. Saying good morning to you etc. The surroundings are quite lovely, parking is great and safe. The food was plentyful (more than actually) and tasty. Best deals are at the weekend - business rates apply at the weekend. Best bit there is a pool - there is also a gym but I was not going anywhere near that! They also have rooms for smokers. Bad bits - the windows do not open fully - health and safety I was told!!! Bad bit - The internet is very expensive to use - I think if you are paying for a room it should be free. Small warning here if you happen to be struck down by what the Americans (God bless them) call the stomach flu and you have to stay an extra night and it happens into the business rate you have to pay this and not carry on with the weekend rate.

I've stayed in the Holiday Inn in Shepperton 10+ times in the last 9 months, and I feel qualified…read moreto say that this is not a great hotel at all. The rooms are not spacious. Last year I was greeted with a card with a note from the manager telling me how lucky I am that the hotel rooms had been refurbished (lick of paint and a new shower curtain) but really these things are no-brainers for me......I expect a shower curtain without mould on it, don't you? The maids like to arrange the hand towels on the bed in the shape of swans - a reference to the hotel's proximity to the Swan Sanctuary. This is a nice touch, but only really for the first visit, The towels themselves generally are thin, too small (tiny bath towels, I end up using two), and they strangely seem to smell of ginger nut biscuits and vinegar. The staff are generally friendly and welcoming. The bar staff are polite and friendly especially to repeat visitors. The bar has two TVs that show football matches when they are on, although with low volume so as not to disturb the restaurant patrons. Bar food is not great - I find it is better to eat from the restaurant menu in the bar. I had a steak and ale pie that was a soggy floppy affair with peas and chips -- for £10.95. Not great. The burgers are a little too charred for my taste, although I like the Hot Bite burger - it comes with Jalapenos and hot sauce. Unfortunately the room refurbishment didn't extend to the air conditioning, which blows out heat in the winter and cool air in the summer - with about the same volume as a jumbo jet taking off. This is very disturbing at night and in the winter if you choose to switch it off, the rooms get very cold. There is a health center with a pool but I have not tried it. The hotel has a large car park to the rear which is very convenient. It's very well situated for Twickenham. I pay around £120 per night during the week to stay. I have only visited the buffet breakfast once - all the hot food was stone cold - it's a shame because there was a decent selection - 2 types of sausages, beans, fried eggs, scrabbled eggs, black pudding (yum), bacon, button mushrooms etc. Coffee and tea come from self service vending machines :( Wifi in the hotel is extortionate, and there is no decent mobile broadband signal. Many of the rooms get no mobile signal at all, or at least not enough for a phone conversation, which is very frustrating. Not the fault of the hotel though. In summary, this hotel does the basics, but really, I've stayed in much better places for much less.

love this place. stay every year when I fly into london, it lets me chill by the river and have a…read moregreat breakfast before moving on. friendly staff, nice rooms. absolutely recommended.

Lovely little pub. I wish I lived a bit closer, but always pop in whenever I'm in the area…read more Stevie, the assistant manager is young, but knowledgeable, professional and personable. She remembers the regulars' names, greets people on arrival and gives everyone a personal service. The other staff are great too. It would just be nice if there were a few more of them so they don't have to run themselves ragged during busy periods, although I've never had any reason to complain. The selection of ales could be better, but I was happy with what I was recommended. All the food I've tried has been great and the smells emanating from the kitchen are really appetising.

All staff are always there when neaded. Manager and all staff are very polite and ask if im okay…read moredaily. Would pay extra to stay here rather than anywere else just because of staff and the rooms are freshly refurbished. Pets are also welcomed.

curtains only go half way down the windows above a pub where…read morethey are using microphones - very noisy floodlights outside the room to light the pub up - but as curtains only cover top half of the window it lights up the room until midnight vending machine doesnt work after you have paid - their solution to bang the side and see if it falls, when it doesnt there is nothing more they can do paid for breakfast but wouldnt give me one on the last day unless I paid again rude and unhelpful staff. mouldy shower with curtain rather than glass that sticks to you no air con - and smoking area is directly below the window so cant leave window open.

My friend took me here for a spa day as a treat for my birthday. The package included a 20 minute…read moremassage and afternoon tea - plus access to all the spa facilities. The massage was quite nice, not very deep, but she did concentrate on my neck and shoulders as I asked, and I left feeling relaxed. We then went on to try all the other "facilities". There was a small sauna in the ladies' locker room that was good, but a bit busy, and the only other thing we could find was a hot tub outside on a balcony, overlooking the race track. We braved the frankly horrid weather and got into the hot tub. We could not get it started - neither could the staff when we finally tracked them down. So basically we were sitting in a warm bath, in the rain, in full view of a stag party racing around the Mercades driving track. It just didn't quite work for me. The afternoon tea was perfectly nice - it just felt a little odd being the only ones there for it and as we were tucked out of sight round the corner, I had to track someone down to ask for more hot water for the tea. I enjoyed it and I might come back to the hotel for a meal or drinks if the opportunity arose, but i probably wouldn't bother with their spa facilities again.

Great hotel, very modern and stylish. Food pretty good but bar prices are astronomical!read more

Really great pub grub and their Sunday roasts are a brilliant hangover cure. The decor is really…read moreolde worlde and there's apparently a great history regarding Dick Turpin - the huge LCD TVs showing the sport don't quite match the decor but they're happy to turn the football off and put the rugby on if you ask nicely :o) Nice location.

I stayed here for a week in August 2016. The location is fantastic - within walking of several…read morerestaurants, grocery store, coffee, etc in Weybridge. The staff is also very friendly and helpful. The outdoor courtyard area is great for a drink when the weather is warm. The room is a bit small by American standards, but certainly met our needs. Good water pressure in the shower. Did not have the food, so can't comment on that.

If a wedding is on expect to be treated second rate if your not from the wedding party!!!…read more We booked a night in the hotel because of the location. Mistake oh yes there was a wedding on the following day so we go to dinner to be told you cant eat in the restaurant because the wedding party takes priority,(not told this when booked the meal and breakfast). Speaking to the manager he just was not interested in the issue and said sorry the bar or nothing. The food when we got it was nice the hotel was dated but pleasent. BUT - The staff and management with the exception of 1 barman (Nik) was horrendous. Will we ever go back to the hotel NO will we go to another Best Western I doubt that as well with the treatment we got in this hotel