I consistently experience excellent service at this Waxxpot location; I came here after having less…read moresatisfactory experiences at another business, and I was so impressed by the difference in professionalism, comfort, etc. Friendly and accommodating; they are always good about helping you reschedule if needed if you call ahead. Would recommend.

Madison is so consistent, professional, and friendly which makes the appointment smooth!read more

I highly recommend Aesthetics by Andrea. She is extremely professional, knowledgeable, and VERY…read moregood at what she does. She ensures that you leave 110% satisfied and all of your questions are answered."

Scheduled an appointment with Andrea to get my eyelashes tinted for the first time! I chose her…read morebased off the rave reviews on yelp/google. I'm not sure if she was just tired or having an off day, but I didn't have an amazing experience. She was plenty friendly but definitely frazzled. When I laid down on the table in her room she started to talk to me about my eyebrows at which point I reminded her I was there for eyelashes. She didn't walk me through the process of what was happening until I asked her to explain further. I wish I would have asked for after-care instructions while I was there because she did not provide any. Mind you, I was very specific that I had never done this before.

An absolutely lovely experience! I got the sinus massage and it was perfect. If you haven't tried…read morethe jade add on, do so, it is LUXURIOUS. Thank you! I can't wait to come back. Oh! And, her hot stones are out of this WORLD!!!

Just had the best massage that I've had in a long time. Emily is such a sweet person and made my…read moreexperience so much better. I felt totally relaxed after I left and just made my day a whole lot better.

I have been getting Luminary gel by Teagan for several months now. Teagan is detail oriented which…read moreis very important to me because I am picky! The Luminary process is a bit lengthy, ~1.5 hrs, but worth it. Luminary stays longer than traditional gel and is better on my nails than the dip I used to get. The salon itself is clean and the staff very professional and the cost is reasonable as well. They have a specific cancellation policy be sure to fully understand the implications of cancelling an appointment before you book. I use the Vagaro app and it works perfectly for me. The salon offers many types of nail services and I impressed with the options. I've yet to get a pedicure but plan to when the weather warms. I've seen some serious nail art while there and it would appear that they do a great job of it as well. I highly recommend the salon and Teagan!

I have had many nail appointments here over the years. Most were just fine. Today I had a tech with…read morean awful attitude who claimed there is no cuticle work done for an express manicure... even though it clearly states that cuticle work is part of this service on their menu of services. I mentioned this to her and she just brushed it off. I mention this at the time of payment and they said they'll make sure staff is aware of what a service includes, going forward, agreeing with me. But they didn't change me for a lesser service (polish change) so that doesn't exactly help me! Generally they always seem extremely stressed to stay within very tight time frames (I think my service was like 18 minutes) and kind of churning people out as quickly as possible.

I live out of state but have a monthly membership as I love the products. Normally I love getting…read morefacials and getting derma-planing. Today I was disappointed I had an appt and came from a rehearsal dinner so had makeup on. When cleansing my face she never removed all my makeup so when I left half my face is clean and the other half still has makeup. Little disappointed as now I need to go remove the rest of my makeup. I got the workout facial and wouldn't get it again for the price. She was way too gentle for it to be a workout. My face didn't feel any different from the "workout". I will say the girl did a good job with the dermaplane. Overall a decent experience but would have liked all my makeup to be removed

I would give it 10 stars if possible!…read more After chemo, my eyebrows grew back sparse and thin. I met with Kayla for a very thorough consultation. She mapped my brows, did some color matching, and talked about expectations the day of the appointment. I felt very well-informed and comfortable in her hands and with Boss Gal in general. My appointment was the following week and it went as smooth as expected. And speaking of expectations Kayla provided me with an overview of what the next week or two would look like from the appearance of my brows to the healing process and everything else. On day two they were super dark, but as she advised they would soften over time and they did! Four weeks later was a touch-up and it was exactly what I needed. My brows look natural and match my face shape and hair color flawlessly. It's so nice to just wake up and get up and go, to not worry about penciling in my eyebrows and accidentally wiping one off! I'm so glad I went to Boss Gal. I can't recommend Kayla and Boss Gal enough!

I usually come here and worst to happen was the tail being slightly too short. Easy enough to grow…read moreout. I go in with super thick/bushy brows and just need a shape up. The girl didn't do a shape up but instead decided thinning them out was the perfect solve. They look TERRIBLE. No one ever thins out the front but she did. Now I get to cut bangs and buy a brow pencil to fix the disaster on my face. Never going back!!

I was too naive to notice that the eyebrow tech left my eyebrows uneven and terrible looking before…read moreleaving this place. I hate it and would not recommend going here. This was today 9/23/2025.

Everyone was very professional. The spa is extremely clean. They even have a panic button on the…read moretable if you need someone to come in if your massage therapist is making you uncomfortable.

Been going to Hand and Stone massage New Albany for a long time. Took a while, but I finally found…read morethe perfect massage therapist for me. Lynn does a very professional massage and just the right amount of conversation.

This place is beautiful! I'm a 39 year old female who does not do this kind of thing that often. I…read moregot a facial and derma-plane from Madeline and it was heavenly. She is sooo good! My face felt amazing after. She is very professional and friendly, doesn't talk too much. She is very informative but not high pressure at all. Highly recommend her and this place!

I've been going to The Laser Loft for over 10 years and absolutely love the owner, Kelly! I first…read morestarted coming here after my stepmom recommended it for laser hair removal. My armpits had always made me self-conscious, so that was the first area I decided to treat -- and I'm so glad I did. In my early 20s, it felt like a big investment, but now that I'm in my 30s, I can confidently say it was 100% worth it. My armpits took about eight sessions since my hair was very dark, and now I just go in once a year for a quick touch-up. My skin is completely smooth with no dark spots left. I can't express how thankful I am to The Laser Loft for helping me feel confident and comfortable in my own skin again.

I didn't realize how poor my experience really was here until I went somewhere else. Every time I…read morewent, my comfort and satisfaction level varied widely (I went for about 6 months). I would try to book the person I had last time for some kind of consistency -- and, even though I would specifically choose appointments based on the waxing specialist listed at the time, whenever I arrived, I was just told someone else would be doing my waxing. The last time I went it was a brand new person--in fact, she said it was her first week--and the experience was incredibly painful. It made me question what kind of training she had been given. Additionally, she did a different service than what I requested! At the end, she explained she had been "distracted" and gave me what the previous customer asked for. I recently went somewhere else, and the experience was entirely different and not hardly painful at all (and yet an equivalent cost). This location would benefit from better management and training.

Like most people I'm super particular about the way my eyebrows are waxed. They are my favorite…read morefeature on my face and I freak out if they aren't perfect. In my time coming to this EWC I have seen several different women, all great. Most recently I've switched to having Marion as my regular waxer. She is so kind of careful. She listens to what you want and makes sure the results are what you expected. And let me tell you. There is never, ever going to be anything comfortable to me about spreading your legs into butterfly formation to a stranger, but somehow Marion makes that process *as painless as possible* and as non-awkward as possible. Cheers to that!

I had never had a bikini wax and decided it was time. I'm pregnant and can't really see much!…read more The front desk woman was great and told me to let her know if I had any questions. I saw Bridgette who was also great. She made an awkward situation seem like 2 gals just chatting and it was over before I knew it. I'll definitely be back!

Subject: Formal Complaint Regarding Repeated Policy Violations and Unprofessional Conduct…read moreLocation: European Wax Center - Easton To Whom It May Concern, I am writing to formally express my concern and disappointment regarding repeated unprofessional experiences at the European Wax Center location in Easton. These incidents demonstrate a pattern of behavior that is inconsistent with your company's stated policies and expected standards of customer service. Incident 1 - on 1/3/26 : Denial of Service Within the Grace Period On my most recent visit, I arrived four (4) minutes late for my appointment. According to European Wax Center's clearly stated policy, clients are allowed a nine (9) minute grace period. Despite being well within this timeframe, I was informed by two front desk staff members that my wax specialist had decided not to take me back and that I would need to reschedule. This was presented to me as a discretionary decision rather than a policy-based one. This is not the first time this has happened to me at this location, which suggests a recurring disregard for corporate policy rather than an isolated misunderstanding. Incident 2 - Closure Without Proper Notice (12/22/25) On December 22, 2025, I arrived for a scheduled appointment only to find the salon completely unattended. The doors were locked, and no staff were present. A handwritten note was posted stating that the salon was closed due to a fire, along with a non-working phone number. There was no advance notification, no follow-up communication, and no legitimate way to verify or address the situation at the time. This lack of professionalism, transparency, and accountability is unacceptable for a national brand. Ongoing Pattern of Poor Management The Easton location has developed a notoriously poor reputation for this type of conduct, impacting numerous customers--not just myself. Repeated cancellations, selective enforcement of policies, and lack of basic customer communication raise serious concerns about management oversight and franchise compliance. Unfortunately, these practices help explain why so many European Wax Center locations are reportedly struggling or closing. I am requesting that corporate leadership: 1. Investigate the Easton location's management and policy enforcement 2. Ensure that corporate grace-period policies are consistently honored 3. Address the lack of communication and accountability demonstrated on 12/22/25 4. Provide a formal response outlining corrective actions I chose European Wax Center expecting consistency, professionalism, and respect for published policies. At this location, those expectations have not been met. I look forward to your response and hope that meaningful corrective action will be taken. Sincerely, SJ