The place looks unbelievable and the wait, (and service) staffs are top notch, but we had a few problems with the room.
We were set up for a 2 night stay and soon found the TV had a habit of going blank, (the black screen of death), but we didn't report it, as we figured it was a sign that we weren't supposed to watch it. The sound was still working though, so we invited a few friends over and we played some MTV videos and tried to guess the band/song.
The next morning I noticed a weird humming sound and tracked it down to coming from a small fridge, that came with the room. When I opened the door, the humming stopped but returned after a few minutes.
Then I went to take a shower. The shower door opened up on its own a couple of times. This was a little awkward, for both my wife and I.
The humming did not stop but was kind of blasted out by the air conditioning and with the temps a bit lower on our second night, the AC was quieter so the humming was more noticeable and it became an irritant.
We did request a few chairs and the hostess was happy to handle that but we also paid a ton of money to stay here and while I did mention all of this when checking out, nothing was done about it.
I wasn't expecting a lot, but some kind of gesture would have been great! read more