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    The Water Source

    3.7 (6 reviews)
    Closed 9:00 am - 5:00 pm

    Services - The Water Source

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    1 More Service

    Salt delivery

    The Water Source Photos

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    4 months ago

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    I had a very disappointing and concerning experience with Culligan…read more A water bottle delivered to my home had tape placed under the handle, making it not easily visible. The tape was covering a crack in the bottle, which I did not notice at the time of delivery. This strongly suggests the bottle was not properly inspected prior to being refilled and sent out. That bottle leaked, causing water damage to my floor. This is not a minor issue--it's the result of a clear failure in basic quality control. I reached out to the company via email and follow-up voicemail and did not receive a response within a reasonable timeframe. No acknowledgment, no attempt to resolve the issue. At a minimum, customers should be able to trust that containers are properly inspected before reuse. When that fails and causes damage, the expectation is that the company takes responsibility. If this matter is not addressed, I will be pursuing a formal complaint through New York State consumer protection channels. There are far more reliable, responsive, and customer-focused water delivery companies available. Based on this experience, I would strongly caution others before using this location.

    Never answer phones. Slow to make appointments and slow with salt delivery, If you need something…read morestart calling at least a week in advance. Best time to call is 8AM and go to sales, no matter what you need. They are the only ones to answer. Guy who delivers salt is nice and polite.

    Hudson Valley Environmental Solutions

    Hudson Valley Environmental Solutions

    (9 reviews)

    RUN! Everything went well with installation and I was happy until the problems began…read more No one answers the phone at the location Service technicians make appointments when you are able to contact them on their phones, then cancel appointments or don't show up at scheduled time. They don't call to tell you they are running late or call to reschedule. You have to keep calling them. I purchased and oxygenated water system, soft water system, and Reverse Osmosis system. The problems first began when water started coming out of the tap the color of milk. We were never told this was part of the oxygenation process by sales or upon installation. People are afraid to drink the water when they see the color. Then the water from every tap tasted of salt and was undrinkable, I had to buy bottled water after opening a fortune on this system. When I spoke to Stephen in the office he refused to get someone out until the following week. it took two service calls for someone to resolve that issue. I was told by both the sales representative and service techs that Stephen owned the company. However, the one and only time I was able to get anyone in the office regarding the problems was Stephen and he denied it. A few weeks ago my water was no longer soft, I reached a technician on his personal phone and scheduled an appointment. On the morning of the appointment I received a call from the technician because he he had to cancel the appointment and would call me to reschedule when he got to the office. I did not receive a call and had to call and text him the end of that week to reschedule the appointment. The day of that appointment I received a call that he was running late and he gave me an updated time of arrival, he showed up late. In addition, I smelt a strong odor of beer from him but did not confront him because I was alone. When the technician checked the water upon arrival and before he left, he confirmed the water was hard. However, he assured me that after it went through it's cycle the problem would be resolved. While I was venting my frustration to the technician about the problems we were experiencing he actually told me we were not experiencing any problems. I then had to run through the list again and he insinuated that I was the one that had the problem and I was lucky I wasn't being charged for all the service calls. Once again, I never heard from anyone to schedule the follow up appointment My husband then reached him and an appointment was scheduled. My husband told his employer he would be in late because he wanted to be here for the appointment. The appointment was scheduled for 9:00 AM today 11/21/22 and no show or call. At 9:11 AM my husband place his first call to the technician and his call went to his voice mail. At 9:17 AM he called the office only to be sent to a voice mail at every extension. Three more calls were placed to the technician with no response. We had the phone number of another technician that had been to our house and my husband reached that technician. The technician that was supposed to be at the appointment was with him so he passed the phone to him. The technician insisted with my husband that my husband strong armed him to come on Monday and that he wanted to come on Tuesday instead. My husband explained he took time off of work, because this was the day and time the technician told him when they spoke. If he said he wouldn't be able to get out until Tuesday, he would have scheduled the appointment for Tuesday and gone in late. My husband was told the other technician would arrive around noon and he would eventually arrive as well. We are awaiting their arrival. I DO NOT RCOMMEND THIS COMPANY! We spent a fortune for these systems and the service is horrendous. In addition to having to purchase water because it was undrinkable due to the salt, now we have water spots on everything because the water is hard. I have just filed a formal complaint with the finance company they use. I feel they should be aware of the problems with dealers they do business with. They tried to reach them as well but were unable to contact anyone at the office either. I feel as though we have been scammed.

    We had issues with our well water (hard water/iron etc) and within the week they came to assess and…read moregive us a quote, they fully installed a whole home purification system. The techs were great and it was a great experience all around! Plus, knowing that we now have the purest drinking water puts my mind at ease.

    The Water Source - waterpurification - Updated May 2026

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