Gavin went above and beyond with his customer service. I accidentally used too much detergent, and…read moremy clothes were full of soap. Without hesitation, he kindly offered to re-rinsed everything for me in the back at no charge. He even offered to clean up the overflowing soap mess, even though it was my mistake. His kindness, patience, and willingness to help turned a stressful situation into a positive experience. . Thank you again--I truly appreciate your help, and I'll definitely be coming back!

This was my first visit. I put $13 into payment machine and received a laundry card. After loading…read morethe money, I learned that customers cannot start a wash after 10 p.m. I later noticed that a sign concerning the cutoff time was posted on the machine, but the money had already been loaded onto the card. Since I could no longer use the laundry service that evening, I immediately requested the return of my unused money. The employee clearly refused to refund either the card balance or the card deposit. This is the same problem described by other customers. Customers must place money onto a store specific card, and any unused amount is then trapped as store credit. For someone visiting for a single load or an emergency laundry run, the customer must either return and spend more money here or lose access to the remaining balance. The owner's public response to another review is misleading and directly conflicts with the policy posted inside the store. The owner claimed that the $1 deposit is fully refundable after the laundry card is registered. However, the posted policy states otherwise. The employee's refusal was consistent with the posted policy and contrary to the owner's public statement. This policy also appears to conflict with California Civil Code section 1749.5(b)(2) effective April 1st 2026, which requires a qualifying reloadable certificate with a cash value of less than $15 to be redeemable in cash. This business uses a stored value card that can be used only at this business, yet its posted policy claims that laundry cards can never be redeemed for cash. Customers who encounter the same issue can file complaints with the California Attorney General's Office, the Los Angeles County Department of Consumer and Business Affairs, or the consumer protection division of the local District Attorney's Office. I will retain the card, payment records, photographs of the posted policy, and the details of the employee's refusal for those complaints. A business should not trap a customer's money on a store card while publishing contradictory statements about refunds.

Suds is a very clean, open and spacious laundromat with laundry services. (Rosa is courteous,…read morehelpful and expert) They now, under a new owner have huge machines, up to 8 loads, I think. So the prices are higher. It is half glass, so it's beautifully lit. They have the doors open when it's warm enough so fresh air circulates across the room, and it's fresh! The only problem, hence the 4 stars is the new owner removed the snack and drink machines so you have to bring it with you or buy it from the local business--expensive by comparison. I have heard that this owner plans to bring these machines back. It would be nice.

I've been coming here to do my laundry for several years, but what a disappointment--lately these…read moremachines feel like a scam. I understand that prices have gone up because everything is extremely expensive nowadays, and that part I can accept. But what I find truly unfair is that they've reduced the wash time, there's very little water, and on top of that, the small machines don't even have hot water. It will never be the same as when the previous owner, Chila, was here. We truly miss her--she always took such good care of her business.

The best laundry wash and fold or regular laundry services in Newport Beach. You are literally…read moreacross the street from the beach. You are literally 100 steps away from Sancho's tacos from the bank from pavilions prime location, clean parking in the back cameras. I absolutely love it here and I could easily do laundry at home lol but it's just not the same experience. in other words I'd rather come here to my laundry‍ and if you have to make a phone call or text they are immediately responsive if there's no attendant available on site

Risk your clothing to be bleached!!!! I never use bleach…read morein public laundry machines, hoping the soap and intense heat is enough. Dryers are always eating your dollars, but once I emailed their customer service, I always got the refund within a few days, few dollars lost on some of the fryers I never asked for refund on. Using a laundromat isn't always the best scenario I am realizing. Just moved and hadn't had time to get a new dryer hooked up.

Only been here once so far since our in unit dryer gave out. I also ran out of underwear, even…read moregoing commando on some days in hopes of having our dryer fixed in time (damn you insurance!). The clothes began piling up, and I had about two loads of laundry to dry here. Washed the clothes at home to save some moneys, and took the laundry here to use their huge dryers. They have a change machine, and I used $1.50 to completely dry all my clothes. The space is a bit tight, but I was able to fold my clothes. For reference, I went on a Friday afternoon at around 4:30PM. There were maybe one or two other folks who stopped by, but it seemed like a lot of the machines were in use due to people dropping off laundry. No issues or problems during this visit. Will definitely return should our dryer not get fixed by the time I run out of underwear.

I drove 20 minutes with 5 bags of laundry after confirming they had a drop off service over the…read morephone. I arrived to NO ATTENDANT IN THE BUILDING FOR OVER AN HOUR 10am to 11am! I called upon arriving to confirm they could take drop off and I was here, and the person on the phone didn't understand me and just kept saying "yes" due to a language barrier. Nobody ever showed up! This was a waste of my time and money. Do not use this service, do not wash clothes here, do not experience what I did.

I didn't know this place existed. I was going to the laundry spot in the other shopping plaza…read more. But this is my new spot. Not only are they very spacious. They have tons of machines and people working to keep the area and machines clean. Even on their special days; Wednesday and Thursday. It's not too crazy busy and people are respectful and socially distance. I love the countless laundry especially for the single load. The only downside is that you can't reload your card with credit/debit. It's cash only.. and the lady at the desk refuse to reload it with card.. Other than that; great laundromat.

Clean! The machines…read moreare all in great shape. Almost every laundromat in my area (not Costa Mesa) is super run down. Trust me, I've tried quite a few. This laundromat has tons of washers and dryers in all sizes. There's 2 walls of dryers in the back, they're big and dry really well! They use a card you reload with cash, which is convenient and easy. There's some arcade games in the back which is a fun way to pass time. They're old school (even better!) - Plenty of seating - located in a large shopping center - Competitively priced wash/dry fees There's even a little shop area that's sells snacks and laundry supplies (bags, soap, fabric softener, etc.) 5 stars all the way!

My washing machine broke, so I decided to visit my local laundromat. When I arrived, everything…read morelooked clean and organized. A customer was kind enough to show me around, so I began doing my laundry. About seven minutes before my drying cycle was finished, one of my shoes fell out of the dryer. The attendant, who was standing nearby, told me that shoes were not allowed in the dryer because it was against policy. When I first arrived, I took time to look around and read most of the posted signs, so I asked him where this policy was listed. He looked around and said he didn't know, but that it was still policy. I explained that I was almost done and didn't want to take home a pair of wet shoes. He told me I could continue drying only if I removed the shoes. Feeling disappointed, I politely asked for a refund. As I gathered my clothes, he stood next to me with his arms crossed, which made me feel uncomfortable -- almost as if he were waiting to escort me out. I asked him if he intended to stand there until I left because it felt intimidating. He responded that he was just doing his job and needed to grab the trash bin on the other side of me, though he could have easily gone around. Another customer nearby mentioned she was also unhappy with how the pricing was structured. At first glance, each machine advertises the lowest price, but once you begin selecting options like water temperature and cycle type (delicate, normal, etc.), the price increases. I found that misleading, though I admit it has been a while since I last visited a laundromat. Overall, the experience ended very poorly, and I will not be returning to this location. I also noticed that several dryers were out of service, which I later saw mentioned in other reviews as well

Nice little small laundry mat within walking distance from my apartment, they only have like around…read more12 washers and maybe 16 dryers. I needed to wash my comforter and the washers at my complex were too small so I had to come here. They are a little cheaper than Wash & Go a few blocks down, for 4 loads is around $4, their washers are pretty clean and new. But you still have to pay with quarters for the machines unlike Wash and Go where you can buy a reloadable card to use. They do have a machine to exchange for quarter inside in case you don't have them. They do have dispenser for your detergent, fabric softener and dryer sheets if you need them. The dryer machine costs .25 for 8 mins, which is pretty good price, way cheaper than the one at my apartment complex where they charge $2.25 for 45 mins, here only costs $1.50!! The only problem I have with this place is it smells!! They should probably install some air freshener thru out the place or something. Other than that, this is my goto laundry mat whenever I need to do my loads.

Very clean and very nice and luxurious compared to the one I used to frequent on Victoria and…read moreplacentia on top of the cleaning lady is very nice and helpful, Keeping things in order as well I will be coming here from now on! 5 stars so far hopefully they can keep this upkeep going! Plenty of parking

First time here and this place is nice. Each section is clearly labeled and the machines seem new.read more

This recently renovated laundromat is super nice and super clean and it's HUGE!!!! They have huge…read moreparking lot, no problem finding a spot to park. They have tons of washers and dryers. They accept a few ways to pay, either by card or use your Apple Pay. You can also get a pre paid card to use as well if you don't have your credit/debit card. The ONLY thing I don't like about this place is their price. It's a little pricey than the one I have at my apartment complex. Especially their dryer. $0.25 for ONLY 4 mins!!!! Remember back in the days when we used to get at least 15 mins of drying for only a quarter??? But I totally get it, with the new machines and everything they have to make profit somehow. For 2 loads they charge $3.75, my complex only charge $2.75 and $2.50 for 45 mins of drying. Here for 45 mins, you will need to pay at least $3. So if you don't mind paying a little more doing your laundry, this place is for you. They have donut shop and grocery store and Mexican restaurant around here so you can do your shopping while waiting for your clothes.

This place is clean and convenient with tons of machines. They take tap pay or Apple Pay. Parking…read moreis easy to find. I usually go early mornings before the crowd. Plus, free WIFI and soap. Although on the pricy side. It's worth it no complaints.