I contacted The Velvet Buckle to have a Snoo cleaned for a friend. Initially, everything seemed great. Lindsay told us she would pick up the Snoo on Friday and return it on Saturday.
My friend's mother placed the 35-pound Snoo outside for pickup. At the exact time she was supposed to arrive, Lindsay messaged saying her father was in the hospital and that she would instead pick it up on Monday.
On Monday, my friend's mother had to work, so she again put the Snoo outside for pickup. Lindsay never came, and the Snoo had to be brought back inside. We reached out to ask whether she was still interested in doing the cleaning because it was becoming difficult for my friend's mother to repeatedly move such a heavy item in and out of the house.
Lindsay assured us she would come on Friday. Once again, the Snoo was placed outside. An hour before the scheduled pickup time, she confirmed she would be there. However, at the exact pickup time, she again messaged saying her father was in the hospital and could not come.
I responded that while emergencies happen, repeatedly canceling at the last minute was frustrating and unprofessional, especially given the inconvenience of moving the Snoo multiple times. After that, I received no further response and was blocked on Facebook.
I understand that family emergencies can occur, but the repeated last-minute cancellations, lack of communication, and eventual blocking left us with a very disappointing experience. Unfortunately, based on my experience, I would not recommend this business. read more
