This is an extremely good restaurant with amazing food. Such a great find for a local restaurant. They opened mid 2017 and the food is always very fresh and incredibly tasty. They really know what they are doing. The staff are very friendly and polite. I just love it here. Today I had the Thai Curry Beef Hotpot with a Vietnamese Spring Roll. Perfect, yummy and all with no wait. Eat in or take out. read more

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Terrible customer service!! Never experienced anything like it. Ordered take out from "The Vault" on Preston Ave, when we picked up our order one of the items was in the wrong bag and the owner had to run out to the vehicle to swap out for the right item before we took off. Upon arrival at home we realized that the remainder of the order was all wrong. We called back and spoke with the owner to try and notify them of the wrong items, after explaining what we had ordered and what we got instead, he proclaimed that he didn't screw up and that we were liars. I told him that in all my life I have never had anyone from the restaurant industry call me a liar before for bringing up an error, I believe that in most circumstances the customer is usually right and everywhere else that I have been will have no qualms to make things right. The last thing he wanted to do was to help us out, he went on to explain how he donates 10's of thousands of dollars as well as food to charities. I'll applaud him for that but really buddy you have the audacity to tell a customer that over the phone but yet you can't eat the cost of $25 to make the order right and keep a customer satisfied and happy. What a joker. I have never had to leave a negative review for any other restaurant in my life because any issues I have ever had were dealt with in a pleasant manner. The owner would not admit that he had made a mistake and carried on to call us liars in our conversation not once but twice!! We like supporting local places but we don't appreciate being treated as such, we will not be back to either location and I will make sure to spread the word. read more

This was at the Preston one but the food was bland as all can be. The sauce on my noodles literally looked like thickened fat it had no colour. The sauce for the dish I ordered (the birds nest) is something that's usually very flavourful with a combination of soy sauce and oyster sauce which, with the colour of this seems they missed it entirely as it was barely even a light golden brown. I also was not expecting soggy and mushy warm bean sprouts on this dish as I've never seen another restaurant in this city put them on the dish. When I told the server I really didn't like it she took the plate away and threw it out which is fine as I was not going to eat it anyway but she never offered to even get me a menu in case I wanted something else or replace it. The server was horribly rude when we brought up maybe a discount as I'd eaten like 4 bites. Nope she started to argue with me that bean sprouts were a normal thing on this dish and that that was a preference so I should've told them. How was I to tell them when I didn't know it would even come with soggy bean sprouts???I've never in my life seen this dish come with bean sprouts and especially soggy ones and I couldn't even find a recipe that even mentions having them so it isn't a typical thing obviously. They also don't say ANYWHERE on the menu, online menu, or even have it in pictures that there's bean sprouts on it. I was also told by the server that someone had to pay for the food so obviously they aren't doing well financially if they can't even comp 25% off a bill for trash food that I didn't even eat. All in all left hungry with a horrible taste in my mouth as I'd just spent 18$ on a shitty dish that I couldn't even take home if I wanted to try to fix it myself. and left crying as I was very hungry and had never had someone so rude who didn't even try to be helpful. If I could give this place 0 stars I would have. 0/10 Do not recommend! I've never left a restaurant crying before. read more

I have never ordered from the Vault. A new location opened at Louise and Preston Ave. I live wonton would, thought I would order pick up, phoned pick up 5-10 minutes. Ran an errand went to pick up. They did not have my order, apparently I ordered from Primrose, I told them It was unintentional and would not be going across town to pick up. I got a nasty comment about wasting food, when they confirmed Primrose had filled my order, and told them to "take it back" , they refused to fill my order their location. My order would have been $8. Hope that was worth it read more

I ordered food off of the uber eats app, the order was accepted and told be that it was ready. When I arrived to pick up my order it was not made, and I was told I had to cancel the order on my end because their internet was not working. When I did I was charged the full amount for my order by uber. They then made my food but it cost me the full price and 45 minutes of time for both by girlfriend and I. This cost me exponentially more in time wasted as well as my girlfriends than the food cost. Which we still paid. We were happy the restaurant agreed to still make the food once we were changed, but this cost us more than this restaurant could ever pay us back for. Save yourself a headache and eat elsewhere. read more