11 months ago I added a review. First one! It was a new place. I figured they had some learning curves to figure out mostly in training employees and well I guess things have not changed. I've been there a half a dozen times or more in the previous year and every time has been just OK My biggest gripe is the service. There seems to be a bit of a training issue. Many times the servers do not know the menu, the drinks they offer, or some of the options like daily special. There may be great servers there, I may not have been lucky enough to be seated in their section. The lack of experience or work ethic in many of their servers really are a strike against the level of service. They're hoping to provide. It seemed as if many of the servers put in the minimum. They come get your order, either they drop it off or a coworker does. A little bit later if they come and say hey, how is everything. And then you get the check. Every time we've gone there, it's difficult to get a refill. I'm not talking booze. I'm talking soda or iced tea even water. If you don't get a refill when they come to check in you're not going to. The food does not live up to the dollar amount attached to it on the menu. It is just your average food at an elevated price. I get that everywhere is expensive these days but this place is even higher It is an interesting building with a very nice history. However, the decor is sparse. There is a series of plain tables with generic type chairs on half of the floor. There's some couches that felt a tad low for the tables. Plus there's not a lot to absorb the sound. The hard concrete floors, walls and windows make sound bounce around, so even if they are moderately busy, it can be very difficult to hear your dining companions. The view is great. How could you not like a water view. The round windows of the building give it a certain appeal. Honestly, the historic building and view are the best part of the dining experience at this restaurant. I don't understand why there are a role of slot machines in a place that's attempting fine dining. That doesn't really go with that type of establishment. There is plenty of other bars and taverns with those machines. It is not something you expect at a destination attempting to offer an elevated experience. I was truly excited when they first opened as this town really needs more places to eat. I really was hoping it would be a fine or even medium dining experience. Somewhere nice to take a date or family for special occasions. I was talking with someone the other day and they just said it's not even on their radar anymore. They expressed same concerns but said mostly it was the cost of the food for what you get. They were disappointed and aren't going back. I don't mean to be over critical. I'm just trying to be honest. I really wish they would straighten out these issues. This town really deserves a really good restaurant. It's a shame to have to drive to the neighboring cities to get a great meal. read more

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This is a refurnished bank building and they did a good job remodeling it, almost too good. There's really nothing resembling a bank, not even the vault incorporated into the design. We went on a Friday night to compare their Friday fish to other area places we've been to. There was a sign at the door asking to wait to be seated. But no one came to do that, so we eventually we went and sat at the bar. There was one inexperienced bartender for the entire bar area and as we were just getting ready to leave because of the wait, she came over to us. I had to point out to her that the couple next to us were waiting longer than us and she should serve them first. The sad part is that the bar was only half full. We were seated and our order taken in a reasonable amount of time. They offer a salad bar with soup, which is a plus. Our food came out just as we finished our plates from the salad bar, which was great. I had the three piece perch dinner. It came with a baked potato, no vegetables. Unfortunately, the pieces of perch more closely resembled three pieces of smelt. Basically two bites per piece. No offer of a dessert was made by the wait staff so I'm not even sure if they offer any. There is no separation of the bar from the dining area so it only took a couple loud talkers by the bar to affect our dining experience. Unfortunately, there really isn't anything special to warrant returning. The food was okay, the soup on the salad bar was good but no where near hot enough, and the service was mediocre. It's nice, not great, and nothing special to make it stand out from the other area supper clubs. read more

The only reason I gave this a two star is because the building itself is pretty cool. It could be a really popular place in the middle of downtown Appleton. Potential is definitely there, but whoever is managing it really needs to step up their game with the staff. First of all, the waitress was anything but friendly and we did not receive a check. We were told to go up to the bar and pay. There were 4 of us, and we asked if we could pay separately. The bartender was beyond rude. He made it VERY clear he was annoyed. I'm not sure why. It didn't take much to ask us what we had and put it in the system. The way he talked to us was unacceptable. The experience was negative simply because the staff should not be in the service industry or should be trained in customer service. I most likely will not return. I see other reviews expressing the same issue with service. I'm not sure why it hasn't been addressed. read more

Large windows make the room feel open with great ambiance. Food was excellent with lots of options for both the person looking for just a burger or if you're the person looking for a Saturday evening steak. Large selection of mixed drinks and mocktails to fit whatever you may be looking for. Bartenders and wait staff were extremely friendly and on top of making sure you don't go empty. Food was super fast and came out just as the salads from the salad bar were getting finished up. read more

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This is my third visit to The Vault and it just keeps improving! I think it had a few hiccups when it opened, as most new restaurants, but wow, the place is a hidden gem. The salad bar is fabulous and clearly the food is made with fresh ingredients. For example, the dill used tasted right from a garden! They also keep changing up the specials and have theme nights that include mocktails and cocktails. Worth the trip to Clintonville. read more

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Atmosphere is very cool and beautiful. Service was good. Food however is very average. Cheese curds seemed out of a bag. Onion tanglers were over fried. Asked for a medium hamburger was well well done. Nothing wasn't horrible but nothing was like omg I want to come back. read more

My husband ordered the burger very well done it came out red raw 10 minutes before my chicken wrap and our sons chicken tenders. We ordered 2 mix drinks that had basically no alcohol in it. My son just had water which he had to ask numerous times for a refill. We bought some pull tabs and the bartender when we turned in our pull tabs yelled at us because we didn't want to leave a mess on the table so we left the tabs on. All around we will never set foot in this establishment again. Food is way overpriced for the quality. In the words of my husband I can make a better tasting burger. Onto my chicken wrap. I had hard spots in the meat that I had to keep pulling out of the wrap and also hard chunks of lettuce. My son said his tenders were good. We had to basically beg for ketchup for his fries though. The sad thing is I was looking forward to a cool place for my husband and I could go on date nights but at this point we will just go to a bar to get better food or drive to appleton. The building itself is cool though I will give it that but it is loud. read more